error 403: Causes and Solutions

Have you ever tried accessing your account, only to face the ominous ‘ Error 403’? If yes, you’re not alone. Many users have been grappling with this enigmatic issue. This article delves into understanding this error, the reasons behind it, and the steps to resolve it successfully.

Understanding the Error 403

The first question on everyone’s mind is, “What does Error 403 mean?” Simply put, this error signifies that the server understood the request but refused to authorize it. Essentially, it’s a HTTP status code indicating a forbidden error. Let’s unravel the reasons behind this error. error 403

Reasons for Error 403

There could be multiple reasons for encountering Error 403 on Identifying these causes is pivotal in troubleshooting the error effectively.

  • Incorrect URL: One common cause is inputting an incorrect URL. Ensure you’ve entered the correct website address for
  • Cookie Issues: Cookies play a vital role in authorizing access to a website. If these cookies are mishandled, you may encounter the dreaded Error 403.
  • Server-side Problems: In some instances, the problem might not be at your end. Server-side issues can also trigger Error 403.

How to fix Error 403?

Now that we’ve identified the causes, let’s explore the solutions. There are several ways to fix the Error 403 on Follow the steps below, and you’ll be back to trading cryptos in no time.

Fix 1: Verifying the URL

Incorrect URLs are one of the most common reasons users encounter the ‘ Error 403‘. A single typo or extra character can cause the site to show this error. Here’s how to verify and correct your URL:

  • Step 1: Open a New Browser Window: Start by opening a new browser window or tab. This allows you to start afresh, ensuring that there are no lingering issues from your previous browsing session that might interfere with accessing Crypto.
  • Step 2: Carefully Enter the URL: In the URL bar at the top of your browser, type ‘’. Take your time to ensure you’re typing it correctly. Double-check for any typos or incorrect characters.
  • Step 3: Press Enter to Load the Website: Press the ‘Enter’ key to load the website. If you’ve entered the URL correctly, the official homepage should load without any issues.
  • Step 4: Attempt to Log into Your Account: On the homepage, look for the ‘Log In’ button. Click on it, enter your account details, and try to log in. If the website loads correctly and allows you to log in without showing Error 403, you’ve resolved the issue.

However, if the error persists even after verifying the URL, it’s possible that the problem lies elsewhere. In such cases, it’s advisable to proceed with other troubleshooting methods such as clearing your browser cache and cookies, or contacting’s customer support.

Fix 2: Clearing Cookies and Cache

The accumulation of browser cookies and cache could lead to the ‘ Error 403‘. Clearing them often resolves such issues. Here’s a step-by-step guide on how to do this:

  • Step 1: Open Your Browser Settings: In your web browser, look for the ‘Settings’ or ‘Options’ menu. This is usually located at the top-right corner of the browser window.
  • Step 2: Navigate to the ‘Clear Browsing Data’ Option: Within the settings menu, locate and select the ‘Privacy & Security’ or ‘Advanced Settings’ section. Look for an option titled ‘Clear Browsing Data’, ‘Clear Data’, or something similar.
  • Step 3: Select ‘Cookies and Other Site Data’ and ‘Cached Images and Files’: In the ‘Clear Browsing Data’ section, ensure the options for ‘Cookies and Other Site Data’ and ‘Cached Images and Files’ are checked. These are the elements you want to clear from your browser.
  • Step 4: Click ‘Clear Data’: Once you’ve checked the right options, click on the ‘Clear Data’ or ‘Clear Now’ button. This will clear your browser’s cookies and cache.
  • Step 5: Close and Reopen Your Browser: Close your browser and reopen it to ensure the changes take effect. This action is important to make sure that the old data is completely cleared out.
  • Step 6: Attempt to Access Again: Now, try to access ‘‘ again. If clearing the cookies and cache resolved the issue, you should be able to log into your account without encountering Error 403. If not, the problem may lie elsewhere, and further troubleshooting may be required.

Fix 3: Updating Your Web Browser

Sometimes, an outdated web browser can cause the ‘ Error 403‘. Ensuring you have the latest version of your browser often fixes this. Let’s dive into this solution:

  • Step 1: Open Your Browser: Start by opening the web browser that you usually use to access
  • Step 2: Navigate to the ‘About’ or ‘Help’ Section: In your browser, find the ‘Help’ or ‘About’ section. This is typically located in the drop-down menu at the top-right corner of your browser.
  • Step 3: Check for Updates: Within the ‘About’ or ‘Help’ section, look for an option to ‘Check for Updates’, or something similar. Click on this option.
  • Step 4: Update Your Browser: If there are any available updates for your browser, an ‘Update’ button should appear. Click on this button to start the update process.
  • Step 5: Allow the Update to Install: Wait for the update to download and install. This may take a few minutes, depending on the size of the update and your internet speed.
  • Step 6: Restart Your Browser: Once the update is installed, you’ll usually need to restart your browser. Close the browser and reopen it to complete the installation process.
  • Step 7: Clear Cookies and Cache: After updating, it’s a good idea to clear your browser’s cookies and cache. Follow the steps in ‘Fix 2’ to do this.
  • Step 8: Attempt to Access Again: Try to access once more. If the browser update was the solution, you should now be able to access your account without encountering Error 403. If the error persists, you may need to try other solutions or contact’s support team.
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Fix 4: Checking Your Internet Connection

A poor or unstable internet connection can often cause issues like the ‘ Error 403‘. Verifying and improving your internet connection can resolve this issue. Here’s how you do it:

  • Step 1: Test Your Internet Speed: Use an online service like to test your internet connection’s speed. This can help identify if your internet speed is below the necessary level for accessing properly.
  • Step 2: Verify Your WiFi or Ethernet Connection: Check if your device is correctly connected to your WiFi network or, if you’re using an Ethernet cable, ensure it’s properly plugged in.
  • Step 3: Restart Your Modem/Router: Restarting your modem/router can often fix connection issues. Unplug your modem/router, wait for about 30 seconds, then plug it back in and let it fully restart.
  • Step 4: Disconnect Other Devices: If you have multiple devices using the same network, disconnect some of them temporarily. This can reduce network congestion and improve your internet speed.
  • Step 5: Check for ISP Issues: Sometimes, the problem could be with your Internet Service Provider (ISP). Check their website or contact their support line to see if there are any known issues in your area.
  • Step 6: Try a Different Network: If possible, try connecting to a different network, like a mobile hotspot. This can help determine if the problem lies with your usual network.
  • Step 7: Clear Your DNS Cache: Clearing your DNS cache can resolve network-related errors. The steps for this vary by operating system, so look up instructions for your specific OS.
  • Step 8: Retry Accessing Finally, try to access it again. If your internet connection was the problem, improving it should allow you to access without encountering Error 403. If the error still persists, it’s recommended to try other troubleshooting methods or reach out to’s support team.

Fix 5: Using a Different Browser or Device

Sometimes, the ‘ Error 403‘ may be specific to a particular browser or device. Trying to access the website from a different browser or device can resolve the issue. Follow these steps:

  • Step 1: Download a Different Browser: If you haven’t done so already, download a different browser on your device. Common alternatives include Firefox, Chrome, Safari, and Edge.
  • Step 2: Install the Browser: Follow the prompts to install the new browser on your device. This process will vary depending on the specific browser and your operating system.
  • Step 3: Open the New Browser: Once the browser is installed, open it. This will typically involve clicking on the browser icon on your desktop or in your device’s application list.
  • Step 4: Enter the URL: In the URL bar of the new browser, type ‘’. Ensure the URL is correct to avoid repeating the Error 403.
  • Step 5: Try to Access Press ‘Enter’ to load the website. If the website loads correctly and allows you to log in without showing Error 403, the issue was probably specific to your original browser.
  • Step 6: Switch to a Different Device: If you still encounter Error 403, try switching to a different device, if possible. This could be another computer, a tablet, or a mobile phone.
  • Step 7: Repeat the Process on the New Device: On the new device, repeat steps 1 to 5. Use either the same new browser you tried on your original device, or if the new device has a different browser installed, try using that.
  • Step 8: Check for Error 403: Try logging into your account. If you can do so without encountering Error 403, the problem was likely specific to your original device.

Switching browsers or devices can often resolve issues that are unique to certain environments. However, if Error 403 persists, consider reaching out to’s customer support for further assistance.

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Fix 6: Disabling VPN or Proxy Server

In some cases, a VPN or proxy server may trigger the ‘ Error 403‘. Disabling them may resolve the issue. Let’s walk through these steps:

  • Step 1: Identify if You’re Using a VPN or Proxy Server: First, you need to determine if you’re using a VPN or proxy server. These are often used to secure internet connections or access geo-restricted content.
  • Step 2: Locate the VPN or Proxy Server Settings: If you’re using a VPN, it would be an application on your device. If it’s a proxy server, the settings would be in your internet settings.
  • Step 3: Disable the VPN or Proxy Server: Turn off the VPN service or disable the proxy server. For a VPN, this usually means closing the application. For a proxy server, you’ll need to navigate to your internet settings and turn off the proxy settings.
  • Step 4: Restart Your Device: After disabling the VPN or proxy server, restart your device. This ensures that the changes take effect properly.
  • Step 5: Check Your Internet Connection: Once your device restarts, verify that you have an internet connection. Disabling a VPN or proxy server can sometimes disrupt internet connectivity, so it’s important to make sure you’re still connected.
  • Step 6: Access Open your browser and type ‘’ in the URL bar. Press ‘Enter’ to load the website.
  • Step 7: Try to Log In: Look for the ‘Log In’ button on’s homepage, click it, enter your account details, and try to log in. If you’re able to do so without encountering Error 403, the VPN or proxy server was likely the cause.
  • Step 8: Consider a Different VPN or Proxy Server: If the Error 403 is resolved, but you still need to use a VPN or proxy server for security or other reasons, consider using a different service. Some services may work better with certain websites.

If you’ve completed these steps and still encounter Error 403 on, it’s recommended to contact their support team for further assistance.

Fix 7: Checking for Browser Add-Ons or Extensions

In some cases, certain browser add-ons or extensions can lead to the ‘ Error 403‘. Disabling them might resolve the problem. Here’s a step-by-step guide:

  • Step 1: Open Your Browser Extensions Menu: In your browser, navigate to the ‘Extensions’ or ‘Add-Ons’ menu. This is typically found within the main menu or settings page of your browser.
  • Step 2: Review Your Extensions or Add-Ons: Look through the list of installed extensions or add-ons. Pay attention to any that have been recently installed or updated, as these are the most likely culprits.
  • Step 3: Disable Extensions or Add-Ons: Select each extension or add-on individually and disable it. In most browsers, this involves clicking a toggle switch or ‘Disable’ button.
  • Step 4: Restart Your Browser: Once you have disabled all extensions or add-ons, close and reopen your browser. This ensures that the changes take effect.
  • Step 5: Attempt to Access Go to ‘’ and attempt to log into your account. If you can do this without encountering Error 403, an extension or add-on was likely causing the issue.
  • Step 6: Re-Enable Extensions or Add-Ons One by One: Begin re-enabling your extensions or add-ons one at a time, checking after each one. This can help you identify which extension or add-on is causing the issue.
  • Step 7: Remove the Problematic Extension or Add-On: Once you’ve identified the problematic extension or add-on, remove it from your browser. This will usually involve clicking a ‘Remove’ or ‘Uninstall’ button.
  • Step 8: Confirm That Is Accessible: After removing the problematic extension or add-on, go back to and confirm that you can access your account without any issues.

If you still encounter the Error 403 after trying this fix, it’s recommended to explore other troubleshooting options or contact’s customer support.

Fix 8: Contacting Customer Support

If you’ve tried the above methods and are still encountering the ‘ Error 403‘, it’s time to reach out to’s customer support. Here are the steps to do so:

  • Step 1: Gather Relevant Information: Before contacting support, gather all relevant information. This includes the exact error message, your account details, and the troubleshooting steps you’ve already tried.
  • Step 2: Visit the Support Page: In your browser, navigate to the support page. You can do this by typing ‘ support’ in your search engine and clicking the relevant result.
  • Step 3: Select ‘Contact Us’ or Similar: On the support page, find and click on the ‘Contact Us’ option or a similar button that will allow you to send a message to their team.
  • Step 4: Enter Your Details: You’ll be prompted to enter your details, including your name, email address, and a description of your problem. Be as detailed as possible to help the support team understand your issue.
  • Step 5: Send Your Message: Once you’ve filled out all necessary fields, send your message. Ensure you receive a confirmation that your message was sent successfully.
  • Step 6: Wait for a Response: After sending your message, wait for a response from the support team. This could take anywhere from a few hours to a few days, depending on their volume of queries.
  • Step 7: Follow Support Team Instructions: Once you receive a response, carefully read and follow any instructions provided by the support team. They may ask for additional information or suggest further troubleshooting steps.
  • Step 8: Confirm the Issue Is Resolved: After following the support team’s instructions, check to see if the Error 403 is resolved. If it is, great! If not, continue to correspond with the support team until a resolution is found.
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Remember, reaching out to customer support is a helpful step when you’ve exhausted other troubleshooting methods. They are there to assist you and resolve the issue.

Preventing the Error 403

Avoiding the ‘ Error 403‘ in the first place is easier than dealing with it. Here are some preventive measures you can take:

  • Keep Your Browser Updated: Regularly updating your browser ensures that you have the latest security patches and features, reducing the likelihood of errors. Make it a habit to check for and install updates as soon as they become available.
  • Regularly Clear Cookies and Cache: Accumulated cookies and cache can sometimes cause website errors. Clearing them regularly can help maintain optimal browser performance and avoid issues like Error 403.
  • Use Reliable Internet Connection: A stable and reliable internet connection is essential for accessing online services like without errors. If your internet connection is unstable, consider upgrading your plan or switching to a more reliable provider.
  • Avoid Unnecessary Browser Extensions: Browser extensions can sometimes interfere with how websites load and function. Keep your extensions to a minimum, and only use those from trusted developers.
  • Be Mindful of VPN and Proxy Use: While VPNs and proxy servers can provide enhanced privacy, they can sometimes cause issues with accessing certain websites. If you don’t need them, consider disabling them when using
  • Regularly Check Updates: periodically releases updates about its platform’s status. Regularly checking these updates can help you stay informed about any known issues or maintenance periods.
  • Reach Out to Support Proactively: If you notice anything unusual with your access, don’t hesitate to contact their support team. They can often provide helpful guidance and may be able to prevent issues before they become bigger problems.

By following these preventive measures, you can ensure a smoother, more error-free experience with Remember, prevention is always better than cure.


In conclusion, the ‘ Error 403’ can be a pesky roadblock. However, it’s solvable with the right tools and patience.From verifying the URL to disabling VPNs, we’ve explored various ways to tackle this issue. Each method was explained step by step to aid your understanding.Moreover, prevention is key. Regular updates, limited extensions, and proactive support can help avoid the Error 403.

Remember, don’t panic if you face Error 403. Take a deep breath and begin troubleshooting. Soon, you’ll be back to navigating smoothly.Our ultimate goal here is to ensure that you have a seamless and satisfying experience on Happy trading!


What does Error 403 mean on

Error 403 means your access to the site is currently forbidden. This might be due to a variety of reasons.

Why am I seeing Error 403?

You might see this error due to incorrect URLs, VPN usage, cache and cookies, or problematic browser extensions.

How can I fix Error 403?

You can troubleshoot by verifying the URL, clearing cache and cookies, checking your internet connection, or disabling VPNs and extensions.

Is Error 403 specific to my account?

No, Error 403 isn’t account-specific. It’s usually related to browser, device, or network issues.

If all fixes fail, what should I do next?

If all fixes fail, you should contact customer support for further assistance.