PS4 Error Code WS-37505-0

We’ve all been there. Engaged in an intense game session and suddenly, the dreaded error message appears: PS4 Error Code WS-37505-0. A frustrating error that indicates “The connection between your PS4™ console and the server has failed.” In today’s tech-savvy world, such hiccups can be quite an annoyance. This article is here to shed light on the reasons behind this error and offer step-by-step solutions to bring you back into the game.

PS4 Error Code WS-37505-0

Understanding the Reasons Behind the Error

  1. Internet Connection Issues: One of the primary reasons for this error is an unstable or weak internet connection. Your PS4 needs a consistent connection to communicate with game servers.
  2. Server-side Problems: Sometimes, the issue isn’t on your end. Game servers or PlayStation Network might be down for maintenance or facing other issues.
  3. Outdated Software: Running outdated system software on your PS4 might result in communication hiccups with servers.

How to Fix PS4 Error Code WS-37505-0?

Fix 1: Test and Improve Your Internet Connection

Having a strong and stable internet connection is the backbone of any online gaming experience. Without it, the communication between your PS4 console and the game server will inevitably falter. The PS4 Error Code WS-37505-0 often stems from internet-related issues. Let’s explore this in detail.

Step-by-Step Guide to Test Your Connection:

  1. Navigate to the PS4 Dashboard: Begin at the home screen of your PS4.
  2. Access the Settings Menu: Look for the Settings option, typically represented by a toolbox icon, and select it.
  3. Head to the Network Settings: Scroll down until you find the Network option and select it.
  4. Initiate the Connection Test: Here, you’ll see an option labeled Test Internet Connection. Selecting this will prompt your PS4 to check its connection to the internet and to the PlayStation Network.
  5. Analyze the Results: Once the test concludes, your PS4 will provide details about the connection. Pay close attention to Connection Status and Connection Speed (Upload/Download). If the status isn’t successful or the speeds are below optimal, it indicates potential issues.

Ways to Improve Your Connection:

  • Shift to a Wired Connection: Wi-Fi can sometimes be unpredictable. Using an Ethernet cable to directly connect your PS4 to the router often offers a more stable connection.
  • Reposition Your Router: The position of your router matters. Ensure it’s in a central location and away from walls or other electronics that might interfere with the signal.
  • Limit Other Online Activities: Streaming videos, large downloads, or other heavy internet usage can affect the PS4’s online performance. Try to minimize these activities when gaming.
  • Upgrade Your Internet Plan: Sometimes, the problem is simply that your internet plan doesn’t offer the speed you need for smooth online gaming. Consider contacting your service provider for an upgrade.
  • Use a Wi-Fi Extender: If you can’t move your PS4 closer to the router, a Wi-Fi extender can help boost the signal, ensuring a stronger connection to your console.

By taking the time to test and optimize your connection, you’re addressing one of the most common roots of the PS4 Error Code WS-37505-0. Remember, a robust internet connection isn’t just beneficial for gaming; it improves all your online activities.

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Fix 2: Restart Your PS4 and Router

Often, the simplest solutions are the most effective. Just as you might restart a sluggish computer or refresh a webpage, restarting your PS4 and router can clear minor glitches or miscommunications that may cause the PS4 Error Code WS-37505-0.

Step-by-Step Guide to Restarting Your PS4 and Router:

  1. Turn Off Your PS4 Properly: On your PS4 controller, hold down the PS button. Navigate to the Power Options and select Turn Off PS4. Do not opt for “Enter Rest Mode” as it doesn’t completely shut down the console.
  2. Power Down Your Router: Locate the power button on your router, which might be at the back or side, and press it to turn it off. If there’s no button, you can unplug the power cable.
  3. Wait for a Moment: This is crucial. After powering down both devices, wait for at least 5 minutes. This duration allows any residual electricity to dissipate and ensures that memory caches are fully cleared.
  4. Power Up Your Router: Before turning on your PS4, plug in or power on your router first. Wait for all its lights to stabilize, indicating that it has fully re-established its connections. This usually takes a couple of minutes.
  5. Turn On Your PS4: Once you’re sure the router is fully operational, power up your PS4 and check if the connection issue has been resolved.
  6. Re-Test Your Internet Connection: As in Fix 1, navigate to Settings > Network > Test Internet Connection to ensure that your PS4 can now communicate effectively with the server.
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Fix 3: Check for Server Maintenance or Outages

Occasionally, the root of the PS4 Error Code WS-37505-0 isn’t based in your personal setup or equipment, but instead on the other end – the game servers or the PlayStation Network itself. These servers might be undergoing maintenance, experiencing high traffic volumes, or suffering outages.

Step-by-Step Guide to Check for Server Issues:

  1. Visit the PlayStation Network Service Status Page: Sony provides an official page where they update the status of various services in real-time. A quick search for “PlayStation Network Service Status” on your preferred search engine will lead you to this page.
  2. Examine the Service List: The status page lists all essential PlayStation Network services. Check if any of them are marked with warnings or down indicators.
  3. Monitor Official Channels: Game developers and the PlayStation team often communicate about server issues on their official Twitter accounts, blogs, or forums. Ensure you’re checking these platforms for real-time updates.
  4. Ask the Community: Platforms like Reddit, community forums, or even Discord channels can be excellent resources. Other players are likely experiencing the same issues and might have more information on the situation.
  5. Wait it Out: If it turns out that the issue is server-side, there’s little you can do on your end. Patience is your best ally in this scenario.

Fix 4: Update Your PS4’s System Software

Running an outdated system software on your PS4 can lead to communication errors with game servers. System updates not only introduce new features but also contain crucial bug fixes and performance enhancements that can resolve common errors, like the PS4 Error Code WS-37505-0.

Step-by-Step Guide to Updating Your PS4’s System Software:

  1. Connect to the Internet: Ensure your PS4 is connected to the internet, either via Wi-Fi or an Ethernet cable.
  2. Navigate to Settings: From the PS4’s main dashboard, move to the top menu and select the Settings option.
  3. Select System Software Update: Scroll down in the settings menu until you locate the System Software Update option.
  4. Check for Updates: Upon selecting, your PS4 will automatically search for available updates. If one is available, details of the update will be shown.
  5. Download and Install: Follow the on-screen prompts to download and install the update. The PS4 might need to restart during this process. Ensure you save any game progress before proceeding with the update.
  6. Manual Update Using Safe Mode (if automatic doesn’t work): If for some reason the automatic update doesn’t work:
    • Turn off your PS4 completely.
    • Hold down the power button until you hear two beeps (takes about 7 seconds).
    • Connect a controller via USB and press the PS button on the controller.
    • In Safe Mode, select Update System Software and follow the on-screen instructions.
  7. Confirm Successful Update: Once the update process is complete, you can check your current software version by navigating to Settings > System > System Information.

Importance of Regular Updates:

  • Enhanced Security: Updates often patch security vulnerabilities, ensuring that your gaming experience is safe.
  • Bug Fixes: Many updates fix glitches or bugs that players may have encountered.
  • New Features: Sony occasionally introduces new features or improvements to existing ones with system updates.
  • Improved Compatibility: Regular updates ensure that newer games or applications run smoothly on your system.

By maintaining an updated system software, not only do you enhance your gaming experience, but you also reduce the chances of encountering errors, such as the PS4 Error Code WS-37505-0. Embracing updates means embracing a smoother, more secure, and more enjoyable gaming journey.

Fix 5: Clear PS4 Cache and Rebuild Database

Over time, your PS4 accumulates temporary files and fragmented data. This is a natural consequence of frequent gameplay, installations, and deletions. However, this clutter can sometimes interfere with your console’s performance and give rise to issues like the PS4 Error Code WS-37505-0. Clearing the cache and rebuilding the database can often refresh your system and solve these hiccups.

Step-by-Step Guide to Clear Cache and Rebuild Database:

  1. Power Off Your PS4: First and foremost, ensure your PS4 is completely turned off, not in Rest Mode.
  2. Unplug the Power Cable: After turning off the console, disconnect the power cable from the back of the PS4. This ensures that all power is cut off, aiding in clearing the cache.
  3. Wait for 10 Minutes: This wait time allows any residual data or electricity to clear out. Patience is essential here.
  4. Reconnect and Enter Safe Mode: Plug the power cable back into your PS4. Hold down the power button until you hear two beeps. This usually takes around 7 seconds. This boots your PS4 into Safe Mode.
  5. Connect a DualShock 4 Controller: Using a USB cable, connect your controller to the PS4. Press the PS button on the controller to pair them.
  6. Select ‘Rebuild Database’: In the Safe Mode menu, use the controller to scroll down and select the Rebuild Database option. This process can take time, ranging from a few minutes to a couple of hours, depending on the amount of data on your PS4.
  7. Restart Your PS4: Once the rebuilding process completes, your PS4 will restart. It’s now refreshed and optimized.
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Benefits of Clearing Cache and Rebuilding Database:

  • Performance Boost: This process can often make your PS4 run smoother and faster, enhancing your gaming experience.
  • Organized Data Storage: Rebuilding the database effectively reorganizes the data on your console, making it easier for the system to access necessary files.
  • Error Resolution: Many unexpected errors, glitches, and game crashes can be resolved by this simple refresh.

It’s worth noting that this process does not delete your game data, saved files, or any essential system information. Think of it as a digital spring cleaning, making room for more efficient operations. By periodically clearing the cache and rebuilding your PS4’s database, you’re ensuring a healthier and more efficient console, decreasing the chances of encountering pesky errors like PS4 Error Code WS-37505-0.

Fix 6: Change Your DNS Settings

Your Domain Name System (DNS) plays a vital role in how your PS4 communicates with servers online. At times, using the default DNS provided by your Internet Service Provider (ISP) might not be the most efficient choice. By switching to a more robust DNS, you could potentially resolve issues like the PS4 Error Code WS-37505-0.

Step-by-Step Guide to Change Your DNS Settings on PS4:

  1. Head to Your PS4 Settings: Start on the main dashboard of your PS4 and navigate to the Settings menu.
  2. Access Network Settings: Scroll down to the Network option and select it.
  3. Choose ‘Set Up Internet Connection’: Whether you’re using Wi-Fi or a LAN cable, select the appropriate option.
  4. Select ‘Custom’: This allows you to manually adjust the connection settings.
  5. IP Address Settings to Automatic: You don’t need to alter your IP address, so keep it as Automatic.
  6. DHCP Host Name as ‘Do Not Specify’: Continue with the default setting here.
  7. DNS Settings to Manual: This is where the magic happens. Choose Manual for DNS settings.
  8. Input a New DNS: Popular choices include Google’s DNS (Primary:, Secondary: or Cloudflare’s DNS (Primary:, Secondary: Input these numbers in the Primary and Secondary DNS fields.
  9. MTU Settings and Proxy Server: Set MTU settings as Automatic and Proxy Server as Do Not Use.
  10. Test the Connection: Once you’ve made these changes, save them and test your internet connection.

Fix 7: Adjust MTU (Maximum Transmission Unit) Settings

The MTU value determines the size of packets of data sent from your PS4 to the internet and vice versa. By tweaking this setting, you can optimize data transmission, potentially alleviating issues like PS4 Error Code WS-37505-0.

Step-by-Step Guide to Adjusting MTU Settings on PS4:

  1. Start in PS4 Settings: From the main dashboard, move over to the Settings menu.
  2. Go to Network Settings: Scroll until you find the Network option and select it.
  3. Select ‘Set Up Internet Connection’: Based on your connection, choose either Wi-Fi or a LAN cable.
  4. Choose ‘Custom’: This option allows you to modify connection details manually.
  5. Maintain Default Settings: Until you reach the MTU settings, keep all options to their default (IP Address as Automatic, DHCP Host Name as Do Not Specify, and DNS Settings as Automatic).
  6. MTU Settings to Manual: Once you reach the MTU option, switch it to Manual.
  7. Enter a New MTU Value: The default is usually set to 1500, but you can try lowering it to 1473, a value some users have found success with.
  8. Proxy Server Settings: Keep the Proxy Server option as Do Not Use.
  9. Test Your Connection: After making changes, save the settings and test your internet connection.

Fix 8: Reset Your PS4’s Network Settings

Sometimes, the best way to solve connectivity issues is by going back to square one. Resetting your PS4’s network settings to their default can resolve inconsistencies or misconfigurations that might be causing the PS4 Error Code WS-37505-0.

Step-by-Step Guide to Resetting Network Settings on PS4:

  1. Access the PS4 Settings: From your console’s main dashboard, head over to the Settings menu.
  2. Locate ‘Initialization’: Within the Settings menu, scroll down and find the Initialization option.
  3. Select ‘Restore Default Settings’: This will reset all settings, including network configurations, to their factory defaults. Don’t worry; this won’t erase your games, saved data, or user profiles.
  4. Confirm Your Action: The system will ask you to confirm your choice. Remember, this will revert all settings (not just network) to their default state.
  5. Reconfigure Network Settings: Once reset, head back to Network in the Settings menu and set up your internet connection as you did when you first got your PS4.
  6. Test the Connection: It’s always a good practice to test your connection after making changes to ensure everything is functioning properly.
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Preventing PS4 Error Code WS-37505-0: Proactive Tips

While resolving errors is essential, prevention is always better than cure. By adopting certain habits and being proactive with your PS4’s maintenance, you can significantly reduce the chances of facing issues like PS4 Error Code WS-37505-0. Here are some valuable preventative tips:

  1. Regular System Updates: Always keep your PS4’s system software updated. Sony releases these updates not only for introducing new features but also for addressing known issues and vulnerabilities.
  2. Stable Internet Connection: Opt for a wired connection whenever possible, as it offers greater stability than Wi-Fi. If you’re using Wi-Fi, ensure your router is positioned optimally, without obstacles, to provide the best signal.
  3. Avoid Overloading the Network: Heavy network traffic can cause connectivity issues. If multiple devices are streaming, downloading, or performing data-intensive tasks, consider scheduling your gaming sessions during off-peak hours.
  4. Restart Your PS4 Periodically: Just like computers and smartphones, giving your PS4 a fresh start every so often can help in preventing minor glitches.
  5. Power Cycle Modem/Router: At least once a month, unplug your modem and router for a few minutes. This resets them and often leads to a smoother connection.
  6. Maintain Adequate Storage Space: Regularly check your PS4’s storage and ensure there’s sufficient free space. Overloading the system storage can lead to performance issues.
  7. Regular Database Maintenance: Consider rebuilding your PS4’s database every couple of months, especially if you frequently install and delete games or applications.
  8. Use Trusted DNS Servers: As mentioned earlier, public DNS servers like Google or Cloudflare can offer better speed and security. They can also be more reliable in preventing errors.
  9. Monitor PSN Server Status: Before jumping to conclusions about errors, check the PlayStation Network (PSN) server status. Sometimes, the problem isn’t on your end but with the server itself.
  10. Stay Informed: Join PS4 forums, communities, or groups. They’re great platforms for staying updated about common issues, fixes, and preventive measures.

By incorporating these tips into your regular PS4 usage, you not only reduce the likelihood of encountering the PS4 Error Code WS-37505-0 but also ensure an overall smoother, more enjoyable gaming experience. Being proactive can save a lot of troubleshooting time down the road!


Facing the PS4 Error Code WS-37505-0 can be an unsettling experience for avid gamers. However, understanding the underlying reasons and following the prescribed solutions can quickly get you back into action. Remember, the digital realm is vast and dynamic, so staying informed and proactive is your best defense against such hitches. Happy gaming!


What does PS4 Error Code WS-37505-0 mean?

It indicates a connection failure between your PS4 console and the server.

Could my Wi-Fi be causing WS-37505-0 error?

Absolutely. Weak Wi-Fi signals can disrupt server connections. Consider using a wired connection.

Are PSN server outages responsible for WS-37505-0 error?

Sometimes. Always check the PSN server status when you encounter this error.