Microsoft family safety not working

In an era dominated by the evolution of digital platforms, Microsoft Family Safety stands out as a beacon of security, ensuring a safeguarded online experience for families. It is a pivotal tool, allowing parents to monitor and manage their children’s internet activities effectively. However, users often report instances where Microsoft Family Safety is not working as expected, causing distress amongst parents striving to establish a secure digital environment for their children. This article delves into the possible reasons behind the malfunctioning of this feature and provides comprehensive solutions to rectify them.

Microsoft family safety not working

Reasons behind Microsoft Family Safety not working

Certainly! Below are some highlighted reasons behind the issue of Microsoft Family Safety not working:

1. Configuration Errors:

One pivotal reason why users might face issues is improper configuration. If the settings within the app are not correctly configured, it can lead to significant malfunctions, impacting the app’s overall performance and effectiveness.

2. Outdated Application:

An outdated application can be another culprit behind the malfunctioning of Microsoft Family Safety. When the app is not updated regularly, it may encounter compatibility issues with the system, leading to functional disruptions.

3. Server Issues:

Server issues on Microsoft’s end can also result in the app not working as intended. These can be due to maintenance activities or unexpected downtimes, affecting the app’s availability and reliability to the users.

4. Incorrect Account Types:

Having incorrect account types can also lead to functionality issues. If a child’s account is inadvertently set as an adult account or vice versa, it can hinder the proper working of the family safety features.

5. Internet Connectivity Problems:

Internet connectivity problems can also disrupt the functioning of Microsoft Family Safety. A weak or unstable internet connection can obstruct the app’s ability to function optimally, leading to user dissatisfaction.

6. Application Glitches:

Occasional application glitches or bugs can also impede the app’s performance. These glitches may occur due to internal errors within the app, impacting its efficiency and reliability.

These reasons underscore the importance of regular monitoring, timely updates, and accurate configuration to ensure the seamless operation of Microsoft Family Safety.

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How to Fix Microsoft Family Safety not working?

Fix 1: Rectifying Configuration Errors

Configuration errors are a common culprit when Microsoft Family Safety is not working, and addressing them can significantly enhance the application’s functionality. Here are the detailed steps to rectify configuration errors:

  • Step 1: Log in to Microsoft Account: Start by logging in to the Microsoft account linked to Family Safety. This account should be the one you’ve used to set up Microsoft Family Safety, ensuring you have access to all the relevant settings and configurations.
  • Step 2: Navigate to Family Safety Settings: Once logged in, navigate to the Family Safety settings. This is where you can manage and review all the configurations related to content restrictions, screen time, and other safety features.
  • Step 3: Review Settings: Carefully review all the settings available. Look for any discrepancies or incorrect configurations that might be causing the app to malfunction. Pay special attention to age limits, content restrictions, and privacy settings.
  • Step 4: Reset Settings if Necessary: If you find any errors or incorrect configurations, reset the settings to the default and then reconfigure them according to your preferences. Ensure all settings align with the intended restrictions and permissions.
  • Step 5: Save Changes: After reviewing and modifying the settings, do not forget to save the changes. This is crucial, as failing to save the modified settings will not implement the changes made.
  • Step 6: Restart the Application: Once all settings are reviewed, corrected, and saved, restart the Microsoft Family Safety application. This allows the application to apply the new configurations effectively.
  • Step 7: Monitor the Functionality: After restarting the application, monitor its functionality closely to ensure that it’s working as intended. Check whether the corrected configurations have resolved the malfunctioning issues.

By meticulously following these steps, users can resolve configuration errors, allowing Microsoft Family Safety to operate seamlessly and efficiently. Regularly reviewing and rectifying the settings will ensure a consistent and reliable user experience, providing peace of mind regarding the digital safety of family members.

Fix 2: Updating the Application Regularly

Keeping Microsoft Family Safety updated is paramount to avoiding malfunctions and enjoying an uninterrupted, secure experience. Below are the exhaustive steps to ensure the application is always up to date:

  • Step 1: Open Microsoft Store: Initiate the process by opening the Microsoft Store on your device. The Microsoft Store is the official platform where updates for Microsoft Family Safety are released.
  • Step 2: Search for Microsoft Family Safety: Once the store is open, navigate to the search bar and type in “Microsoft Family Safety”. Locate the application in the search results and select it.
  • Step 3: Check for Updates: On the app’s page, look for the ‘Update’ button. If the button is present, it means an update is available. If the app is up to date, you will see an ‘Open’ button instead.
  • Step 4: Update the Application: If an update is available, click on the ‘Update’ button to initiate the process. Ensure that your device is connected to the internet and wait for the update to complete. It’s crucial not to interrupt the update process as it may cause issues with the installation.
  • Step 5: Restart the Application: After the update is successfully installed, close and restart the Microsoft Family Safety application. This step is essential for applying the new updates and enhancements effectively.
  • Step 6: Verify Application Functionality: Post update, rigorously check the application’s functionality to ensure that the new update has rectified any existing issues and enhanced the app’s performance.
  • Step 7: Regularly Check for Updates: Develop a habit of regularly checking for updates. Keeping the app updated ensures that you are utilizing the latest features and bug fixes, preventing potential malfunctions due to outdated software versions.
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By diligently following this procedure, users can maintain the app’s optimal functionality and secure a smooth, hassle-free experience with Microsoft Family Safety. Regular updates fortify the app against glitches and ensure enhanced protection and control in the ever-evolving digital landscape.

Fix 3: Reinstalling Microsoft Family Safety

When persistent issues occur with Microsoft Family Safety, reinstalling the application can often resolve underlying problems. Here’s a step-by-step guide to reinstalling the app effectively:

  • Step 1: Uninstall Microsoft Family Safety: Go to your device’s settings and navigate to ‘Apps’ or ‘Applications’. Locate Microsoft Family Safety in the list, select it, and choose the ‘Uninstall’ option. Confirm the action if prompted, and wait for the process to complete.
  • Step 2: Restart Your Device: After uninstalling, restart your device. This ensures that any residual files from the previous installation are cleared, paving the way for a fresh installation.
  • Step 3: Reinstall from Microsoft Store: Once the device is restarted, open the Microsoft Store and search for Microsoft Family Safety. Upon finding the app, select it and click on the ‘Install’ button. Allow the installation to complete without interruptions.
  • Step 4: Configure Settings: Post-installation, open the application and configure the necessary settings meticulously. Ensure that all the settings are correctly set up according to your family’s needs, and pay attention to age restrictions and content filters.
  • Step 5: Save and Restart the Application: After setting up the configurations, save any changes made and restart the application. This step is crucial for the proper application of the new settings.
  • Step 6: Monitor Application’s Performance: With the app reinstalled and configured, closely monitor its performance to verify the resolution of prior issues. Examine all features to ensure they are operating as intended.
  • Step 7: Regularly Update the Application: To maintain seamless operation, remember to regularly update the app as new versions are released. This practice is integral to avoiding potential issues related to outdated versions.

By adhering to this comprehensive guide for reinstalling Microsoft Family Safety, users can alleviate persistent issues and re-establish a secure and reliable environment for their family’s online interactions. This reinstalling process serves as a robust solution to refresh the app’s functionality and improve user experience, ensuring peace of mind in the digital realm.

Fix 4: Addressing Internet Connectivity Issues

Internet connectivity is fundamental for the seamless functioning of Microsoft Family Safety. If connectivity issues are hindering the app’s performance, follow these systematic steps to resolve them:

  • Step 1: Check Internet Connection: Initially, verify the stability of your internet connection. Ensure your device is connected to the internet and the connection is stable. You can check this by trying to open a website in a browser.
  • Step 2: Reset Internet Router: If the internet is unstable, reset your internet router. Unplug the power cable, wait for around 30 seconds, and plug it back in. Allow the router a few minutes to restart completely.
  • Step 3: Use a Stable Network: Connect your device to a stable and strong network. If available, opt for a wired connection as it is generally more stable than a wireless connection.
  • Step 4: Disable VPN or Proxy: If you are using a VPN or proxy, it might interfere with the app’s connectivity. Disable any VPN or proxy services and try accessing the app again.
  • Step 5: Check App’s Server Status: Verify if Microsoft Family Safety servers are operational. Sometimes, server downtimes can affect app connectivity. You can check the server status on Microsoft’s official website or other server status websites.
  • Step 6: Reconfigure App Settings: Open Microsoft Family Safety and reconfigure the app settings. Sometimes, simply reconfiguring settings can help in establishing a stable connection with the servers.
  • Step 7: Monitor the App’s Performance: After applying the above fixes, closely monitor the app’s performance. Ensure that the connectivity issues are resolved and the app is functioning optimally.
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Fix 5: Resolving Server Issues

Server issues can intermittently affect the functionality of Microsoft Family Safety. Here’s how to manage such issues and restore the application’s seamless operation:

  • Step 1: Verify Server Status: Check the official Microsoft status page to determine if there are any ongoing server issues or maintenance activities that could be impacting the service. A quick online search can also reveal any widespread outages or problems.
  • Step 2: Wait for Resolution: If a server issue is identified, wait for Microsoft to resolve it. These issues are usually addressed promptly by the technical team, and any updates or resolutions are communicated on the status page.
  • Step 3: Report the Issue: If the server issue persists, consider reporting it to Microsoft Support. This ensures that Microsoft is aware of the problem and can provide updates or workarounds to mitigate the impact.
  • Step 4: Monitor Updates: Stay informed by monitoring updates or announcements from Microsoft regarding the resolution of the server issues, and apply any suggested fixes or workarounds as directed.

By staying informed and proactive, users can effectively navigate through server issues and maintain a secure and consistent experience with Microsoft Family Safety.

Fix 6: Correcting Incorrect Account Types

Incorrect account types can disrupt the functionality of Microsoft Family Safety. The steps below guide users in rectifying account types to ensure the proper working of family safety features:

  • Step 1: Access Family Settings: Log in to your Microsoft account and go to Family Settings. Here, you can review the list of family members and their assigned roles within Microsoft Family Safety.
  • Step 2: Review Account Types: Examine each family member’s account type. Verify if the account types (adult or child) are correctly assigned, according to the ages and roles of the family members.
  • Step 3: Modify Account Types: If any discrepancies are found in account types, modify them accordingly. Change any incorrectly assigned adult accounts to child accounts and vice versa, based on the user’s age and required access levels.
  • Step 4: Save Changes and Notify Family Members: After making the necessary modifications, save the changes. It is also essential to notify family members about the adjustments to avoid any confusion or access issues.
  • Step 5: Monitor the App’s Functionality: Once the changes are made and saved, observe the app’s functionality to ensure that the adjustments have resolved any previously experienced issues.

By meticulously adjusting account types, users can resolve conflicts and inaccuracies in Microsoft Family Safety, securing a harmonized and safeguarded online environment for all family members.

Fix 7: Clearing Application Cache and Data

Occasionally, the accumulation of cache and data can lead to performance issues in Microsoft Family Safety. Clearing cache and data can often resolve such anomalies. Here’s a systematic guide:

  • Step 1: Access Application Settings: Go to the settings of your device and navigate to ‘Apps’ or ‘Applications’. Locate and select Microsoft Family Safety from the list of installed apps.
  • Step 2: Clear Cache and Data: Within the app’s settings, find the options to ‘Clear Cache’ and ‘Clear Data’. Execute both actions. This will erase temporary files and saved data that might be causing performance hitches.
  • Step 3: Reconfigure Application Settings: After clearing cache and data, open the app and reconfigure your settings as they will have been reset to default. Ensure to input the accurate details and preferences for your family.
  • Step 4: Monitor Application Performance: Post reconfiguration, assess the app’s performance meticulously to ascertain whether clearing cache and data resolved the existing issues.
  • Step 5: Regularly Clear Cache: Adopt a routine of regularly clearing the app’s cache to avoid accumulation, which could lead to future performance issues.

By routinely clearing the application’s cache and data, users can uphold optimal app performance and preclude potential glitches, ensuring a seamless user experience with Microsoft Family Safety.

Fix 8: Resetting Application to Default Settings

If Microsoft Family Safety is consistently malfunctioning, resetting the application to its default settings can be a viable solution. Here’s a structured approach to performing the reset:

  • Step 1: Open Microsoft Family Safety Settings: Navigate to the settings section of the Microsoft Family Safety app. This is where you can manage and alter all the app’s configurations and preferences.
  • Step 2: Locate Reset Option: Search for an option that allows you to ‘Reset’ or ‘Restore Default Settings’. This option will revert all configurations and preferences back to the original factory settings.
  • Step 3: Confirm Reset Action: Upon selecting to reset, you will likely be prompted to confirm your action. Affirm the reset, understanding that all your customized settings will be lost.
  • Step 4: Reconfigure Your Settings: After resetting, re-enter and reconfigure all your desired settings and preferences, ensuring they align with your family’s safety needs and requirements.
  • Step 5: Monitor App Performance: Once the settings are reconfigured and saved, regularly monitor the app’s performance to ensure the reset action has rectified the malfunctioning issues and enhanced the application’s reliability.
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Resetting Microsoft Family Safety to its default settings and reconfiguring it can be an effective last resort in troubleshooting persistent anomalies, ensuring a stable and protective digital environment for the family.

Preventing Tips: Safeguarding Against Microsoft Family Safety Issues

Maintaining the seamless operation of Microsoft Family Safety is crucial in establishing a secure online environment. Here are some preventative measures to thwart potential issues:

  1. Regularly Update the App: Consistently updating the app ensures that you have the latest features and bug fixes. It mitigates the risk of encountering issues due to outdated software versions.
  2. Monitor Account Activity: Regularly review the activities and reports provided by Microsoft Family Safety. This proactive approach helps in identifying and addressing any unusual or unauthorized activities promptly.
  3. Maintain Strong Internet Connectivity: A stable and strong internet connection is foundational for the app’s optimal functionality. Regularly check your network strength and consider using a reliable Wi-Fi connection to avoid disruptions.
  4. Educate Family Members: Educate all family members about the importance of online safety and the functionalities of Microsoft Family Safety. A well-informed family can utilize the app more effectively and avoid inadvertent mishaps.
  5. Configure Settings Carefully: When setting up Microsoft Family Safety, pay close attention to the configuration settings. Incorrect setups can lead to unwanted restrictions and app malfunctions.
  6. Use Strong Passwords: Encourage all family members to use strong, unique passwords for their accounts. This measure enhances security and reduces the risk of unauthorized access and alterations to settings.
  7. Regularly Review and Update Account Types: Regularly review the account types and roles assigned to each family member. Keeping the account types updated ensures the proper functioning and application of restrictions and allowances.
  8. Enable Two-Factor Authentication: Activating two-factor authentication adds an extra layer of security to your accounts, safeguarding against unauthorized access and modifications.

By implementing these preventative tips, users can substantially reduce the likelihood of encountering issues with Microsoft Family Safety, ensuring a smooth and secure experience for the entire family.


Microsoft Family Safety is an invaluable asset for parents in the digital age, offering a secure haven for children navigating the online world. When this tool is not working, it can cause substantial concerns. However, understanding the probable reasons such as configuration errors, outdated applications, and server issues can aid in discerning the appropriate solutions. Regularly updating the app, ensuring correct configuration settings, verifying internet connectivity, and reinstalling the application if needed, are potent solutions.

Furthermore, maintaining the correct account types and consistently monitoring the tool’s functionality can prevent future inconveniences. By following these meticulously outlined steps, users can reinstate the optimum functionality of Microsoft Family Safety, ensuring a safe and enriching digital experience for their children.


Why isn’t Microsoft Family Safety working on my device?

Several reasons like outdated apps, incorrect settings, or connectivity issues might be causing this problem.

How can I resolve issues with the app?

Try updating the app, resetting settings, clearing cache, or reinstalling it, and ensure you have a stable internet connection.

Can incorrect account types affect the functionality?

Yes, incorrect assignment of adult or child roles can cause discrepancies and malfunctions in Microsoft Family Safety.

What should I do if I suspect a server issue?

Check Microsoft’s official status page for any reported server issues and wait for a resolution.

How often should I update Microsoft Family Safety?

Regularly. Updates often include fixes and new features that improve functionality and security.