Verizon 5g home internet not working

Verizon 5G Home Internet is a revolutionary service that promises lightning-fast internet speed. Yet, like all technology, it’s not immune to issues and outages. If you’re reading this because your Verizon 5G home internet is not working, you’ve come to the right place. This comprehensive guide will help you diagnose and troubleshoot common issues with your Verizon 5G home internet.

Why is My Verizon 5G Home Internet Not Working?

1. Network Congestion

The most common reason behind Verizon 5G home internet not working is network congestion. If numerous devices are simultaneously connected, it can cause a slowdown or even a total halt in internet connectivity.

2. Outdated Router Firmware

An outdated firmware in your router could be another cause of connectivity problems. Firmware updates are released periodically by manufacturers to enhance performance and patch any known security vulnerabilities.

 3.Verizon Network Outage

The issue might not be at your end at all. It could be a Verizon network outage, which can occur due to technical glitches, maintenance activities, or severe weather conditions. These outages can be localized or widespread, affecting a large number of Verizon’s customer base.

Verizon 5g home internet not working

4. Distance from Router

One more potential reason behind your Verizon 5G home internet not working can be the distance of your device from the router. The farther you are, the weaker the signal, resulting in poor connectivity. Also, physical obstructions like walls and doors can interfere with Wi-Fi signals.

5. Hardware Malfunction

Sometimes, hardware malfunctions can cause internet issues. This could be in the form of a faulty router or a malfunctioning device that you are using to access the internet.

6. Incompatible Device

Lastly, your Verizon 5G home internet might not be working if your device is incompatible with the 5G network. Certain older devices might not support the latest 5G technology, leading to connectivity issues.

How to fix verizon 5g home internet not working?

Fix 1: Resolve Network Congestion

Network congestion can cause your Verizon 5G home internet to slow down or stop working entirely. Here are detailed steps to resolve this issue:

Step 1: Identify Connected Devices

Begin by identifying all devices currently connected to your Verizon 5G home internet. These could range from smartphones and tablets to laptops, smart TVs, gaming consoles, and even IoT devices like smart thermostats and home security systems.

Step 2: Disconnect Unnecessary Devices

Once you have a list of all connected devices, start disconnecting those that are not currently in use. Each connected device shares a part of your network’s bandwidth. By reducing the number of devices connected at a given time, you can free up bandwidth and possibly improve your internet performance.

Step 3: Prioritize Device Usage

If you have many devices that need to be online, prioritize them based on necessity. Consider pausing internet access on entertainment devices like gaming consoles and streaming devices during work hours to ensure your work devices get the bandwidth they need.

Step 4: Limit Bandwidth-Heavy Activities

Certain activities like streaming high-definition video, playing online games, and downloading large files can consume a large amount of bandwidth. Try to schedule these activities during off-peak hours or limit them if possible.

Step 5: Use Quality of Service (QoS) settings

If your router supports Quality of Service (QoS) settings, use it. QoS allows you to prioritize certain types of internet traffic over others. For example, you can set your work laptop as a priority device, meaning it will get the first claim on any available bandwidth.

By following these steps, you can significantly reduce network congestion and improve the performance of your Verizon 5G home internet. Remember, managing your home network effectively will ensure a smoother and more reliable internet experience.

Fix 2: Update Router Firmware

Updating your router’s firmware is a crucial step to improve your internet’s performance and security. Here’s how you can do it:

  • Step 1: Identify Your Router Model: First, you need to know the model of your router. You can usually find this information on a label at the bottom or the back of the router.
  • Step 2: Visit the Manufacturer’s Website: Next, go to the router manufacturer’s website. Locate the ‘Support’ or ‘Downloads’ section. Once there, find your router model. The website should have a list of all the available updates for your specific router model.
  • Step 3: Download the Latest Firmware: Download the most recent firmware version available. This file will typically be in a compressed format (.zip or .rar), so you’ll need to extract it before you can use it.
  • Step 4: Access Your Router’s Administration Interface: To install the firmware, you need to access your router’s administration interface. This is typically done by typing the router’s IP address into a web browser. You’ll then need to enter your username and password.
  • Step 5: Update the Firmware: Once inside the administration interface, look for a ‘Firmware Update’ or similar option. From there, you should be able to navigate to where you saved the downloaded firmware file on your computer. Select it, and follow the prompts to install the firmware.
  • Step 6: Restart Your Router: After the update is installed, you’ll likely need to restart your router. This can usually be done through the administration interface, but sometimes you may need to manually unplug and plug back in your router.
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Remember, do not interrupt the update process once it’s started, as doing so can cause serious issues and may even render your router unusable. If you’re unsure about any step in this process, it’s always a good idea to reach out to your router’s manufacturer or Verizon for assistance.

Fix 3: Address Verizon Network Outage

Sometimes the issue is not within your control and is due to a Verizon network outage. Here are steps to confirm an outage and what to do if it’s indeed the case:

Step 1: Verify the Outage

Visit Verizon’s official website or use a reliable third-party outage checking website to verify whether there’s an ongoing Verizon outage in your area.

Step 2: Check Social Media

Official Verizon social media accounts often provide real-time updates on network issues. Platforms like Twitter can be particularly useful for this purpose.

Step 3: Contact Verizon Customer Service

If you suspect an outage but can’t confirm it online, contact Verizon’s customer service. They can provide you with the most accurate information regarding the status of their network.

Step 4: Wait for Resolution

If an outage is confirmed, unfortunately, there’s not much you can do except wait. Verizon’s technicians will be working on restoring the service. Be patient, keep checking for updates, and your internet service should be restored as soon as possible.

Step 5: Report Post-Outage Issues

Once the outage is resolved, if your internet service is still not working, restart your router. If this doesn’t resolve the issue, report your problem to Verizon’s customer service. Sometimes, post-outage issues can occur, and Verizon will need to address these on a case-by-case basis.

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Fix 4: Optimize Router Placement

The placement of your router can significantly impact the quality of your Verizon 5G home internet connection. Follow these steps to optimize your router placement:

  • Step 1: Identify Ideal Location: Ideally, your router should be in a central location in your home, elevated, and in an open space. This allows the Wi-Fi signal to spread out evenly.
  • Step 2: Avoid Physical Obstructions: Physical obstructions like walls, furniture, and appliances can interfere with your Wi-Fi signal. Try to place the router in an area with the least number of obstructions possible.
  • Step 3: Minimize Interference: Electrical appliances and devices such as microwaves, cordless phones, and even other routers can interfere with your Wi-Fi signal. Keep your router at a distance from these devices to minimize potential interference.
  • Step 4: Adjust Router Antennas: If your router has adjustable antennas, position them for optimal performance. As a general rule, if you want to spread the signal to far ends of your home, point the antennas horizontally. If you’re spreading the signal to different floors, point them vertically.
  • Step 5: Experiment with Placement: Experiment with different placements for your router to see which location offers the best signal strength. You can do this by using a Wi-Fi analytics tool, available for smartphones and laptops, that can help you visualize your Wi-Fi coverage.
  • Step 6: Consider a Wi-Fi Extender: If your home is large or has multiple floors, a Wi-Fi extender can help ensure that your Wi-Fi signal reaches all areas. An extender takes the Wi-Fi signal from your router and boosts it to reach further areas of your home.

By optimizing the placement of your router, you can ensure a stronger, more stable Verizon 5G home internet connection throughout your home.

Fix 5: Address Hardware Malfunction

If your Verizon 5G home internet is not working, it might be due to a hardware malfunction. Here are the steps to diagnose and address hardware issues:

Step 1: Identify Potential Hardware Issues

If you suspect a hardware issue, the first thing to do is identify the potential source. Are there any obvious signs of damage to your router, such as visible wear and tear, or problems with the power supply?

Step 2: Restart Your Router

Before you delve deeper into diagnosing a hardware issue, try the simplest solution first: a restart. Unplug your router, wait for about a minute, then plug it back in. A simple reset can often resolve many common issues.

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Step 3: Reset Your Router

If a simple restart doesn’t work, you might need to reset your router to its factory settings. This can be done by pressing the reset button usually located at the back of the router. Use a pin or a small pointed object to press and hold this button for about 10 seconds. Please note, resetting your router will erase all your settings, so be prepared to reconfigure your network.

Step 4: Check for Overheating

Routers, like any electronic devices, can overheat if not properly ventilated. If your router is hot to the touch, make sure it is in a well-ventilated area and not enclosed in a cabinet or a tight space.

Step 5: Contact Support

If none of these steps work, it’s time to contact Verizon’s customer support or consult with a professional technician. If your router is provided by Verizon, they may replace it if it’s determined to be faulty. And you purchased your own router, you might need to contact the router’s manufacturer for further assistance.

Remember, hardware issues can be complex and may require professional assistance. Do not try to open or repair the router yourself as this can void your warranty and potentially cause further damage.

Fix 6: Ensure Device Compatibility

It’s possible that your Verizon 5G home internet isn’t working due to a compatibility issue with your device. Here’s how you can address this problem:

  • Step 1: Check Device Compatibility: Check if your device is compatible with the 5G network. You can do this by searching your device model online or checking the specifications in the device manual.
  • Step 2: Update Device Software: Make sure your device’s software is updated. Many devices receive software updates that improve their compatibility with different network technologies. Check for any available updates and install them.
  • Step 3: Reset Network Settings: Resetting the network settings on your device can help solve compatibility issues. This process may vary depending on the device you’re using, but it usually involves going to the ‘Settings’ menu, then ‘Network & Internet’, and selecting ‘Reset network settings’.
  • Step 4: Contact Device Manufacturer: If you’re still facing issues, it may be a good idea to contact your device’s manufacturer. They may have specific instructions or troubleshooting steps for connectivity issues related to 5G networks.
  • Step 5: Consider Upgrading Device: If your device is older and doesn’t support the 5G network, it might be time to consider an upgrade. Newer devices will be compatible with the latest network technologies, ensuring you can enjoy the full benefits of your Verizon 5G home internet.

Compatibility is a vital factor in ensuring a stable and robust internet connection. Make sure your devices are compatible with the 5G network to experience the high-speed, low-latency connectivity that Verizon 5G home internet offers.

Fix 7: Reconfigure Network Settings

If your Verizon 5G home internet is still not working, you may need to reconfigure your network settings. Follow these steps to do this:

  • Step 1: Access Router Admin Page: To reconfigure your network settings, you’ll need to access the admin page of your router. This is typically done by typing the router’s IP address into a web browser and logging in with your username and password.
  • Step 2: Confirm Network Mode: Once logged in, navigate to the Wi-Fi settings and check the network mode. Make sure it is set to a mode that is compatible with your devices, typically 802.11n, 802.11ac, or 802.11ax.
  • Step 3: Check Security Settings: While on the Wi-Fi settings page, also confirm that the security mode of your Wi-Fi network is set to WPA2 or WPA3, as these are the most secure and widely compatible options.
  • Step 4: Change Wi-Fi Channel: Interference from other Wi-Fi networks can also affect your internet connection. To resolve this, try changing your Wi-Fi channel. Channels 1, 6, and 11 are usually the best choices for 2.4 GHz networks, while any available channel can be used for 5 GHz networks.
  • Step 5: Save and Restart: After making these changes, save your settings and restart your router to apply them.

Reconfiguring your network settings can often help resolve connectivity issues with your Verizon 5G home internet. If you’re unsure about making these changes, it’s always best to contact Verizon support or a network professional for assistance.

Fix 8: Contact Verizon Support

If you’ve tried the above fixes and your Verizon 5G home internet is still not working, it’s time to get professional help. Here’s how to reach out to Verizon Support:

  • Step 1: Prepare Your Information: Before contacting Verizon, gather all necessary information about your issue. This includes details about your device, router model, location, the nature of the problem, and the troubleshooting steps you’ve already taken.
  • Step 2: Visit Verizon’s Support Website: Verizon has a comprehensive support website where you can find solutions to common problems, community forums, and contact information.
  • Step 3: Use Verizon’s Virtual Assistant: Verizon’s Virtual Assistant, available on their support website, can help diagnose and solve issues. It’s a fast, convenient way to get assistance.
  • Step 4: Call Verizon Support: If you can’t find a solution online or prefer speaking directly to a person, you can call Verizon’s customer service number. Be ready to provide all your prepared information to the representative.
  • Step 5: Schedule a Technician Visit: If your issue can’t be resolved over the phone or online, you may need to schedule a technician visit. A Verizon technician can diagnose and fix problems that can’t be addressed remotely.
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While it’s frustrating when your Verizon 5G home internet is not working, there are many potential fixes available. Always start with simple solutions like restarting your router, and then gradually move to more complex troubleshooting steps. If all else fails, don’t hesitate to reach out to Verizon Support for professional help.

Preventing Verizon 5G Home Internet Issues

Nobody wants to encounter issues with their internet service. Here are some proactive measures you can take to prevent Verizon 5G home internet issues:

Tip 1: Regularly Update Router Firmware

Firmware updates often contain fixes for known issues, performance improvements, and security patches. Ensure that your router firmware is always up to date to enjoy the best performance and avoid potential issues.

Tip 2: Maintain Your Router

Keep your router clean, well-ventilated, and away from extreme temperatures to prevent overheating and subsequent damage. A well-maintained router can serve you reliably for a long time.

Tip 3: Manage Your Network Load

Regularly monitor and manage the number of devices connected to your network. Too many devices can strain your bandwidth, causing slow speeds or connectivity issues. Disconnect devices that aren’t in use.

Tip 4: Secure Your Wi-Fi Network

An unsecured network is prone to unauthorized usage and potential attacks. Always secure your Wi-Fi network with a strong, unique password and enable WPA3 security to prevent unauthorized access.

Tip 5: Use a UPS for Power Backup

Power fluctuations or sudden outages can harm your router and disrupt your internet service. Using a UPS (Uninterruptible Power Supply) for your router can provide it with a stable power source and protect it from power-related issues.

Tip 6: Regular Device Check-ups

Occasionally review the compatibility and software updates of the devices connected to your network. Outdated or incompatible devices may impact the performance of your internet.

By proactively following these tips, you can prevent many common issues with your Verizon 5G home internet and enjoy a smooth, uninterrupted internet experience.


In conclusion, facing issues with your Verizon 5G home internet can be quite frustrating. Thankfully, with this guide, you’re equipped with effective fixes and preventive measures. Remember, simple solutions like restarting your router or adjusting its placement can often resolve problems. For more complicated issues, reconfiguring network settings or contacting Verizon Support might be necessary.

Lastly, maintaining your router, managing network load, and ensuring regular firmware updates can help prevent future hitches. Equipped with these strategies, you’re now prepared to tackle any internet hiccups head-on, ensuring a smooth, high-speed, and uninterrupted internet experience. Enjoy the best of what Verizon’s 5G home internet has to offer!


Why is my Verizon 5G home internet not working?

There could be multiple reasons, from simple router issues to network congestion or even Verizon network outage.

How can I fix the issue myself?

Restarting your router, updating its firmware, or optimizing its placement could solve the problem.

What if my router’s firmware needs an update?

You can usually update the firmware via the router’s admin page, as detailed in your router’s manual.

Could the issue be from Verizon’s end?

Yes, network congestion or a Verizon outage could be the culprit. You should check Verizon’s outage information.

What if the issue is due to a hardware malfunction?

If the hardware is at fault, you should contact Verizon Support or a professional technician.

What if my device isn’t compatible with the 5G network?

Compatibility issues require a device software update or, in some cases, a device upgrade.

What if reconfiguring network settings doesn’t solve the problem?

In that case, the final step would be to contact Verizon Support for further assistance.

How can I prevent future internet issues?

Regular firmware updates, router maintenance, managing network load, and securing your Wi-Fi network can help prevent future issues.