Why Amazon Photos Is Not Working and How to Fix It?

Hey there, fellow Amazonians! Are you feeling the frustration of Amazon Photos acting up like a rebellious teenager? Well, you’re in luck because I’ve got some insights that might just save the day and rescue those cherished memories from digital purgatory!

Picture this: you’re eagerly trying to upload your latest batch of family vacation photos to Amazon Photos, ready to bask in the nostalgia and share them with loved ones. But hold your horses, because it seems like Amazon Photos has decided to take a coffee break without giving you a heads-up. Talk about a buzzkill!

Before you start banging your head against the keyboard in sheer frustration, fear not, my friends. I’ve stumbled upon this amazing blog that might just have the answers you’re seeking. It’s like a secret treasure trove filled with tips, tricks, and workarounds to fix your ailing Amazon Photos experience.

From what I’ve gathered, this blog is the holy grail of all things Amazon Photos troubleshooting. It covers a wide range of issues, from the dreaded “404 Error” to the infuriatingly slow loading times. The author seems to be some sort of tech wizard, armed with a magical wand of knowledge to vanquish these pesky glitches.

So, my fellow frustrated shutterbugs, head on over to this incredible blog (put your comments, of course) and prepare to be amazed. It’s time to reclaim your photos from the clutches of digital chaos and restore order to your Amazon Photos kingdom.

Why Are Amazon Photos Not Working?

  1. Connectivity Issues

A prevalent reason behind Amazon Photos not working is unstable internet connectivity. Your app requires a strong, consistent connection to function optimally. Check your internet connection and restart your router if necessary.

  1. Outdated App Version 

Amazon regularly updates its apps, including Amazon Photos. If you’re using an outdated version, it might be the root cause of your problem. Regularly update your Amazon Photos app to prevent this issue.

  1. Device Compatibility 

Not all devices are compatible with Amazon Photos. If your device isn’t compatible, it could result in Amazon Photos not working. Make sure to check your device’s compatibility with the app.

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How to Fix Amazon Photos Not Working?

Fix 1: Checking and Rectifying Internet Connectivity

Step 1: Check Your Internet Speed The first step in addressing Amazon Photos not working involves checking your current internet speed. Various free online tools like Speedtest.net can give you a quick read on your connection’s speed.

Step 2: Restart Your Router If the internet speed is slower than expected, try resetting your router. Unplug it, wait for a minute, and plug it back in. Allow it a few minutes to establish a connection.

Step 3: Test Other Devices Try connecting other devices to the same network. If they also struggle to connect, the issue might be with your network, not just Amazon Photos.

Step 4: Connect to a Different Network If possible, connect your device to a different network. This will help determine if the issue lies with your original network or Amazon Photos.

Step 5: Contact Your Internet Service Provider If the problem persists, reach out to your internet service provider. They may have further insights or solutions.

Fix 2: Update Your Amazon Photos App

Step 1: Navigate to Your Device’s App Store Open your device’s app store, such as Google Play Store or Apple’s App Store.

Step 2: Search for Amazon Photos In the search bar, type “Amazon Photos” and select the app from the list.

Step 3: Update the App If there’s an update available, you’ll see an ‘Update’ button. Click on it and wait for the update to install.

Step 4: Open Amazon Photos After the update is complete, open Amazon Photos. The issue should be resolved.

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Fix 3: Ensuring Device Compatibility

Step 1: Visit Amazon’s Official Website Go to Amazon’s official website and find the Amazon Photos page.

Step 2: Check Device Compatibility Look for the ‘Device Compatibility’ section and see if your device is listed.

Step 3: Upgrade Your Device If your device isn’t compatible, you may need to upgrade it to a supported device.

Fix 4: Reinstall the Amazon Photos App

Step 1: Uninstall the App Go to your device settings, find Amazon Photos, and uninstall it.

Step 2: Restart Your Device After uninstalling, restart your device to ensure a clean slate for the reinstallation.

Step 3: Reinstall Amazon Photos Navigate back to your device’s app store, search for Amazon Photos, and install it again.

Fix 5: Clear App Cache and Data

App cache and data, over time, can become bloated and cause problems like Amazon Photos not working. Clearing the cache and data can often solve this issue. Here are the steps:

Step 1: Navigate to Your Device’s Settings Go to the settings menu on your device. The exact path may vary depending on your device, but generally, you’ll need to look for ‘Apps’ or ‘Application Manager’.

Step 2: Find Amazon Photos Scroll through your list of apps until you find Amazon Photos. Tap on it to open the app’s information.

Step 3: Clear the Cache You’ll see an option labeled ‘Clear Cache’. Tap on it to clear the cache. Please note that this will not delete your photos as they are stored on Amazon’s servers.

Step 4: Clear the App Data If clearing the cache didn’t resolve the issue, go back to the same menu and tap ‘Clear Data’. Be aware that this will log you out of the app, and you’ll need to log in again.

Step 5: Open Amazon Photos After clearing the cache and data, open Amazon Photos. You will need to sign in again, but the app should now function without any issues.

Fix 6: Check for Device’s Operating System Updates

Ensuring your device’s operating system is up-to-date is another essential step when you encounter issues like Amazon Photos not working. Here’s how to do it:

Step 1: Open Your Device’s Settings Find and tap on the settings icon on your device’s home screen.

Step 2: Scroll Down to ‘About Phone’ or ‘About Device’ This option is typically found at the bottom of the settings menu. Tap on it to open the menu.

Step 3: Look for ‘Software Update’ or ‘System Update’ Once you’re in the ‘About Phone’ or ‘About Device’ menu, look for an option that says ‘Software Update’ or ‘System Update’. Tap on it to continue.

Step 4: Tap on ‘Check for Updates’ Once you’re in the updates menu, tap on the ‘Check for Updates’ button. Your device will now search for any available operating system updates.

Step 5: Download and Install Available Updates If there’s an update available, your device will give you the option to download and install it. Tap on ‘Download and Install’.

Step 6: Wait for the Update to Complete The update may take a while to download and install. It’s important not to interrupt this process as it could cause issues with your device.

Step 7: Restart Your Device Once the update is complete, restart your device. This ensures that all changes are properly applied.

Step 8: Open Amazon Photos After your device has restarted, open Amazon Photos. The issue should now be resolved. If not, it might be time to reach out to Amazon’s customer support for further assistance.

Fix 7: Disable and Re-Enable Sync Settings

Sometimes, Amazon Photos not working might be due to a glitch in the sync settings. Disabling and then re-enabling them might help. Here are the steps:

Step 1: Open Amazon Photos Start by opening the Amazon Photos app on your device.

Step 2: Navigate to Settings Look for the settings menu within the app, usually represented by a gear icon.

Step 3: Go to the Sync Section In the settings menu, find and select the section related to sync settings.

Step 4: Disable Sync Find the option to disable sync and tap on it. You’ll typically see a toggle switch for this purpose.

Step 5: Wait a Few Minutes After you’ve disabled sync, give it a few minutes. This gives the app some time to process the change.

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Step 6: Re-Enable Sync Go back to the same sync settings section and re-enable sync by toggling the switch back on.

Step 7: Test the App Try using Amazon Photos again. If the problem was related to sync settings, the app should now work correctly.

Step 8: If All Else Fails, Contact Amazon Support If none of the fixes worked, it might be time to get in touch with Amazon support. They’ll guide you through further troubleshooting steps or escalate the issue as necessary.

Fix 8: Disable Battery Saving Mode

Battery saving modes in many devices tend to limit background data and could interfere with apps like Amazon Photos. Disabling this mode might resolve Amazon Photos not working.

Step 1: Navigate to Your Device’s Settings Go to the settings menu on your device. This is usually represented by a gear icon.

Step 2: Find the Battery Menu In the settings, scroll until you find the option for ‘Battery’. The exact name might differ based on your device.

Step 3: Access Battery Saving Mode Settings Once you’ve found the battery settings, look for ‘Battery Saving Mode’, ‘Power Saving Mode’, or something similar.

Step 4: Disable Battery Saving Mode If your device’s battery saving mode is on, turn it off. This usually involves toggling a switch.

Step 5: Restart Your Device After disabling battery saving mode, restart your device. This ensures that all changes take effect.

Step 6: Open Amazon Photos Once your device is back on, open the Amazon Photos app. Check if the issue has been resolved.

Step 7: Re-enable Battery Saving Mode (if necessary) If disabling battery saving mode fixed the issue, you might want to keep it off while using Amazon Photos. If battery life is a concern, remember to re-enable it after you’re done using the app.

Step 8: Contact Amazon Support (if needed) If the issue still persists after trying all fixes, it’s time to reach out to Amazon Support. They’ll help troubleshoot the issue further.

Fix 9: Checking and Adjusting Storage Settings

At times, Amazon Photos not working could be tied to your device’s storage settings. If storage is almost full, the app might malfunction. Let’s go through how to check and adjust these settings:

Step 1: Open Your Device’s Settings Find and tap on the settings icon on your device’s home screen.

Step 2: Navigate to Storage Settings In the settings menu, locate and select ‘Storage’. This section gives a snapshot of your device’s storage usage.

Step 3: Assess Storage Usage Take note of the space used and the space still available. If your storage is almost full, this might be causing the issue.

Step 4: Clear Unnecessary Files If storage is near capacity, start by deleting unnecessary files. This includes unused apps, large media files, and temporary data.

Step 5: Clear Amazon Photos’ Cache and Data You can also clear the cache and data for Amazon Photos. Remember, this won’t delete your photos; they’re safely stored on Amazon’s servers.

Step 6: Consider External Storage Options If storage remains an issue, consider using an SD card (if your device supports it) or cloud storage options to free up space.

Step 7: Restart Your Device After making changes to your storage, restart your device. This will help the system acknowledge the new changes.

Step 8: Open Amazon Photos Finally, open the Amazon Photos app. With more storage space, the app should function smoothly.

Step 9: Reach Out to Amazon Support If the problem persists, you may need to get in touch with Amazon Support for further assistance. They can help you troubleshoot more complex issues.

Prevention Tips: Keeping Amazon Photos Running Smoothly

While troubleshooting can resolve issues with Amazon Photos, preventing such issues from arising in the first place is even better. Here are some preventive measures you can take:

  1. Regularly Update Your App

 Keeping your Amazon Photos app up-to-date ensures that you’re benefiting from the latest features and bug fixes. Regularly check your device’s app store for any available updates.

  1. Maintain Stable Internet Connectivity 

A stable internet connection is crucial for Amazon Photos to function optimally. Whenever possible, connect to reliable and strong Wi-Fi networks.

  1. Ensure Sufficient Storage 
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Your device needs adequate storage space for apps to run smoothly. Regularly clear unnecessary files and unused apps to free up storage.

  1. Keep Your Device’s OS Updated

 Just like updating your app, it’s also important to keep your device’s operating system up-to-date. OS updates often include important security patches and performance improvements.

  1. Avoid Overloading the App 

Uploading too many photos at once can overload the app. Try to upload in smaller batches to prevent any issues.

  1. Manage Battery Saving Settings

 If you’re using battery saving mode, be aware that it could limit background data and interfere with app functionality. Consider disabling it when using Amazon Photos.

  1. Regularly Clear App 

Cache and Data Over time, the app’s cache can become bloated, which might cause issues. Regularly clear Amazon Photos’ cache and data to keep it running smoothly.

Remember, prevention is always better than cure. By following these tips, you can enjoy a seamless experience with Amazon Photos.


So, there you have it. We’ve tackled the issue of Amazon Photos not working head-on. Remember, many common glitches can be fixed with a few simple steps. From checking your internet connectivity and updating your app, to adjusting battery and storage settings, these measures often bring quick results. However, don’t forget the value of prevention. Keeping your app and device updated, and managing your storage and battery settings can stop issues before they start. If all else fails, Amazon Support is always ready to lend a hand.Take these guidelines to heart, and your experience with Amazon Photos should be smooth sailing. Happy photo sharing!


Q1: Why is Amazon Photos not working on my device?

A: Amazon Photos might not work due to internet issues, outdated app version, or device incompatibility.

Q2: How can I fix Amazon Photos not working?

A: Check your internet connection, update the app, ensure device compatibility, or reinstall the app.

Q3: What should I do if my internet is unstable?

A: Restart your router, switch to a different network, or contact your internet service provider.

Q4: How do I update the Amazon Photos app?

A: Go to your device’s app store, search for Amazon Photos, and install any available updates.

Q5: Is my device compatible with Amazon Photos?

A: Check Amazon’s official website for a list of compatible devices to ensure compatibility.

Q6: What can I do if my device is not compatible?

A: Consider upgrading your device to one that is compatible with Amazon Photos.

Q7: Should I reinstall the Amazon Photos app?

A: Yes, uninstall the app, restart your device, and download/install the app again.

Q8: How can I clear the app cache and data?

A: Go to your device’s settings, find Amazon Photos, and clear the cache and data.

Q9: Why should I disable battery saving mode?

A: Battery saving mode can limit app functionality, causing issues with Amazon Photos.

Q10: What if none of the fixes work?

A: Contact Amazon support for further assistance with troubleshooting your specific issue.

Remember, these FAQs provide guidance for resolving common issues with Amazon Photos, but individual cases may vary. If you encounter persisting problems, reach out to Amazon support for personalized assistance.