Amazon music keeps stopping

Have you ever been in the middle of a favourite song on Amazon Music, only to have it stop unexpectedly? We all know how frustrating that can be. However, the good news is, this problem is solvable. Before we explore solutions, let’s delve into why Amazon Music keeps stopping.

Amazon music keeps stopping

Understanding Why Amazon Music Keeps Stopping

Several factors might cause Amazon Music to stop playing suddenly. Understanding these can help you troubleshoot effectively.

  1. Internet Connectivity: Amazon Music depends on a stable internet connection. If the internet is slow or keeps dropping, Amazon Music might stop playing.
  2. Cache Issues: Amazon Music, like other apps, stores temporary data. Over time, this cache can become full or corrupted, causing the app to malfunction.
  3. Device Compatibility: Amazon Music needs to be compatible with your device for smooth functioning. If it isn’t, you might face issues.
  4. Software Glitches: Sometimes, the Amazon Music app may have bugs or glitches that cause it to stop abruptly.

How to Fix the ‘Amazon Music Keeps Stopping’ Issue?

Now that you understand the potential reasons behind this issue, let’s discuss the ways to resolve it.

Fix 1: Ensure Stable Internet Connection

Your first port of call should be confirming your internet connection’s stability. Amazon Music is a streaming service, so a consistent internet connection is paramount for smooth operation.

  • Step 1: Open your web browser and try loading a webpage. If it loads quickly and correctly, your internet is likely working fine.
  • Step 2: If the webpage does not load correctly, try disconnecting your device from the internet and then reconnecting.
  • Step 3: If the problem persists, try resetting your router. Unplug it from the power source, wait for a minute, then plug it back in.
  • Step 4: If you still don’t have a stable internet connection, contact your Internet Service Provider (ISP) for assistance. There could be an outage or another issue affecting your service.

Remember, even if other apps and services work fine, streaming services like Amazon Music require a relatively higher-speed internet connection.

Fix 2: Clear the Amazon Music Cache

Clearing the cache can solve various app-related issues, including the Amazon Music keeps stopping problem. The steps for this process vary depending on your device. Here’s how you can clear Amazon Music’s cache on an Android device:

  • Step 1: Go to your device’s settings.
  • Step 2: Scroll down and tap on “Apps” or “Application Manager” (this may vary depending on your device).
  • Step 3: Scroll down to find “Amazon Music” and tap on it.
  • Step 4: Tap on “Storage”.
  • Step 5: You’ll see two options: “Clear Data” and “Clear Cache”. Tap on “Clear Cache”.

Remember, clearing the cache will not delete your downloaded songs, but clearing data will. If you’re using an iPhone, there’s no built-in way to clear an app’s cache. However, uninstalling and reinstalling the app will have the same effect.

Fix 3: Update Amazon Music and Your Device

Keeping your apps and device updated can prevent many issues. To update Amazon Music:

  • Step 1: Open the App Store or Google Play Store on your device.
  • Step 2: Search for Amazon Music.
  • Step 3: If there’s an update available, you’ll see an “Update” option. Tap on it.

To update your device:

  • Step 1: Go to your device’s settings.
  • Step 2: Scroll down and tap on “Software Update” or “System Update” (this may vary depending on your device).
  • Step 3: If an update is available, you’ll see an “Update” option. Tap on it and follow the prompts to install the update.
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Fix 4: Reinstall the Amazon Music App

If the above solutions don’t work, try reinstalling Amazon Music. Here are the steps to do so:

  • Step 1: Uninstall the Amazon Music app from your device.
  • Step 2: Restart your device.
  • Step 3: Reinstall the Amazon Music app from your device’s app store.

Fix 5: Reach Out to Amazon Customer Service

Should none of the above solutions resolve the issue, your next step should be to get in touch with Amazon Customer Service. They can provide specialized assistance and guidance.

  • Step 1: Navigate to the Amazon Customer Service page on the Amazon website or app.
  • Step 2: You’ll find various categories of assistance. Select “Digital Services and Device Support”.
  • Step 3: Look for “Music” and then “Amazon Music”.
  • Step 4: On this page, you can find a variety of troubleshooting options. If none of these are applicable or helpful, click on “Contact Us”.
  • Step 5: Follow the instructions to get in touch with Amazon. This usually involves choosing your issue from a list and then selecting a method of communication (chat, email, or phone call).

Remember, customer service representatives can provide valuable insights into potential software bugs, server issues, or any planned updates that might temporarily affect the Amazon Music service.

Read more: Where does amazon music download to android?

Fix 6: Confirm Amazon Music’s Server Status

Occasionally, the issue may not be on your end at all. Amazon Music might be undergoing server maintenance or facing temporary outages. Here’s a more detailed process to verify the server status:

  • Step 1: Visit a reputable website that tracks server statuses for popular services, like Downdetector or Outage Report.
  • Step 2: In the search bar, type ‘Amazon Music’ and press enter.
  • Step 3: The website will present the server status for Amazon Music. Check if there are any reported issues or recent spikes in problem reports.
  • Step 4: Some of these sites also offer a live outage map. Review this map to check if there’s a significant service outage in your geographical area.
  • Step 5: Often, these platforms allow users to report issues they’re experiencing. If Amazon Music isn’t working for you, contribute to the data by reporting your problem.
  • Step 6: Additionally, these websites often show the most reported problems. Review these to see if ‘music stopping’ or similar issues are commonly reported.
  • Step 7: Lastly, check out the comments section. Users often share their experiences and fixes that worked for them.
  • Step 8: If the server status reveals no major issues, the problem likely lies elsewhere. If there is an outage or maintenance ongoing, you may need to wait until Amazon resolves it.

While server-wide problems are not common, they can happen. Understanding this will save you time troubleshooting local issues when the problem is beyond your control.

Fix 7: Close Unnecessary Running Applications

If your device is running several applications simultaneously, it might slow down or affect the performance of individual apps like Amazon Music. Here’s how to close unnecessary apps:

  • Step 1: Access the list of currently running applications. On an Android device, this is typically achieved by clicking the ‘Recent Apps’ button, a square icon located at the bottom of the screen. For an iPhone, double-click the ‘Home’ button or swipe up from the bottom of the screen if your iPhone doesn’t have a ‘Home’ button.
  • Step 2: You will see a list or carousel of apps that are currently open in the background. Navigate through this list to see all the apps currently running on your device.
  • Step 3: Close unnecessary apps. On an Android device, swipe left or right on the app to close it. For iPhones, swipe the app preview upwards to close it.
  • Step 4: Once you’ve closed all unnecessary applications, open Amazon Music and check if the issue persists.
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Freeing up system resources in this way can often solve performance-related problems, including Amazon Music stopping unexpectedly.

Fix 8: Adjust Your Device’s Battery Optimization Settings

Certain devices have battery-saving features that could disrupt Amazon Music’s streaming. Here’s a more extensive step-by-step guide to check and adjust these settings:

  • Step 1: Open the settings app on your device. This is usually represented by a gear-shaped icon on your home screen or app drawer.
  • Step 2: Scroll down to find the “Battery” section and tap on it. Depending on your device, this may also be listed as “Power”.
  • Step 3: Within the battery settings, look for an option that says “Battery Optimization” or “Power Saving Mode”. Tap to open this option.
  • Step 4: Here you will see a list of apps on your device with their respective battery optimization settings.
  • Step 5: Scroll down the list to find Amazon Music. The optimization setting may be different based on the device. If it’s set to be optimized, it means the device may limit its background activity to save battery life, which could potentially disrupt the music streaming.
  • Step 6: Tap on Amazon Music and select “Don’t Optimize” or a similar option. This will prevent your device from limiting Amazon Music to save battery life.
  • Step 7: Once you’ve made the change, exit settings and test out Amazon Music.

By adjusting these settings, you can prevent your device from automatically stopping or limiting Amazon Music when it’s running in the background, ensuring uninterrupted music streaming.

Fix 9: Adjust Streaming Quality in Amazon Music Settings

If your internet connection isn’t very strong, streaming high-quality music could lead to issues. Here’s how to lower streaming quality in Amazon Music:

  • Step 1: Open the Amazon Music app on your device.
  • Step 2: Once inside the app, look for the “Settings” option. On most devices, you can access this by tapping on the three lines or dots (menu icon) located at the top left or right corner of the screen, then selecting “Settings.”
  • Step 3: Within Settings, find an option labeled “Streaming & Downloading” or something similar.
  • Step 4: Tap on this option, and you will see various settings related to music streaming and downloading.
  • Step 5: Look for “Streaming Audio Quality” or a similarly named setting.
  • Step 6: Tap on it, and you’ll see options for High, Medium, and Low. If your streaming quality is set to High, try reducing it to Medium or Low.
  • Step 7: After changing the streaming quality, go back to your music and see if it continues to stop abruptly.

Adjusting the streaming quality to match your internet speed can provide a smoother, uninterrupted music streaming experience.

Fix 10: Disable Hardware Acceleration

Some devices have a hardware acceleration feature that can cause issues with Amazon Music. Here’s how to disable it:

  • Step 1: Open the Amazon Music app on your device.
  • Step 2: Access the settings menu.
  • Step 3: Scroll down to find the “Hardware Acceleration” option.
  • Step 4: If this option is enabled, disable it and check if the issue persists.

Fix 11: Restart Your Device

A simple device restart can resolve many technical glitches:

  • Step 1: Power off your device.
  • Step 2: Wait for a few moments, then switch it back on.
  • Step 3: Open Amazon Music and check if the issue has been resolved.

Fix 12: Reinstall the Amazon Music App

Uninstalling and then reinstalling the app can resolve any issues that arose during the initial installation:

  • Step 1: Locate the Amazon Music app on your device and uninstall it.
  • Step 2: Restart your device.
  • Step 3: Go to the App Store or Google Play Store, search for Amazon Music, and reinstall it.
  • Step 4: Sign in to your Amazon Music account and check if the music is now playing without any interruptions.

These additional steps can help you get to the root of the problem and ensure a smooth, uninterrupted music listening experience on Amazon Music.

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Preventive Measures to Avoid Amazon Music Disruptions

While troubleshooting can often resolve issues with Amazon Music stopping, taking a few preventive measures can help you avoid running into the problem in the first place. Here are some tips:

  • Regularly Update Your App: Regularly updating your Amazon Music app ensures you’re using the latest version with any available bug fixes. Keep automatic updates turned on in your device’s app store settings or manually check for updates regularly.
  • Maintain Stable Internet Connection: A robust and stable internet connection is crucial for uninterrupted streaming. If you frequently experience issues with your current internet connection, consider upgrading your plan or switching to a more reliable provider.
  • Limit Multitasking: Running too many apps simultaneously can strain your device’s resources and cause disruptions in app performance. Try to limit the number of apps you use at the same time as Amazon Music.
  • Keep Your Device Updated: Make sure your device’s software is always up-to-date. Updated software not only ensures better performance but also comes with fixes for known issues that could be causing your Amazon Music app to stop.
  • Free Up Device Storage: If your device is running low on storage, it could impact the performance of apps. Regularly clear unnecessary files and uninstall unused apps to free up space.
  • Regularly Clear Cache: Over time, your app accumulates data that can sometimes cause issues. Regularly clearing your Amazon Music app’s cache can prevent many problems, including disruptions in music streaming.

Remember, prevention is always better than cure. Following these tips can help you enjoy a seamless Amazon Music experience.


There you have it – the possible reasons why Amazon Music keeps stopping and practical solutions to fix it. Remember, a smooth musical experience requires a well-maintained app, updated device, and a strong internet connection. Keep these tips in mind, and enjoy a seamless music streaming experience on Amazon Music.


Why does my Amazon Music keep stopping while I’m listening?

This can occur due to a weak internet connection, app glitches, outdated versions of the app, or device issues.

How can I fix Amazon Music if it keeps stopping?

Try clearing the app’s cache, updating the app and your device, ensuring a stable internet connection, or reinstalling the app.

Is my internet speed affecting Amazon Music?

Yes, a slow or unstable internet connection can disrupt music streaming on Amazon Music.

Can other apps running on my device cause Amazon Music to stop?

Absolutely. If your device is overloaded with apps, it might affect the performance of Amazon Music.

Will deleting and reinstalling Amazon Music delete my playlists?

No, your playlists are tied to your account, not the device. They will still be there after reinstallation.

Does Amazon Music stop when my device enters battery saving mode?

In some cases, yes. Battery saving modes can limit background activity, which might affect Amazon Music.