How to fix error code NP-104602-3 for PSN

Embarking on a digital odyssey with your gleaming new PS5 signifies more than just gaming; it’s a journey into unparalleled virtual realms. Imagine navigating through celestial cities in your favorite RPG, only to be abruptly yanked back to a harsh reality by a glaring Error NP-104602-3. The frustration bubbles, doesn’t it? Here, our endeavor isn’t merely to decode this digital dilemma but to journey with you, delving into its depths, unraveling its mysteries, and striving for not just solutions, but understanding.

Together, let’s traverse through the pixels and packets, weave through wired and wireless webs, and with collective wisdom, conquer this virtual vexation. Gaming is your escapade into uncharted worlds, and it’s high time we ensured it remains precisely that – an unhindered, unblemished expedition into the extraordinary. So, intrepid traveler, are you ready to dissect, discuss, and dismantle this error, ensuring your digital adventures soar unhindered through the vast PSN universe? Let’s dive in, shall we?

How to fix error code NP-104602-3 for PSN

Reasons behind the error NP-104602-3 on the PS5

Certainly! Here are the reasons behind the error NP-104602-3 on the PS5:

  1. Unstable Network Connection: An intermittent or weak connection can disrupt the PS5’s ability to seamlessly communicate with the PlayStation Network (PSN), leading to such errors.
  2. PSN Server Outages: Occasionally, the problem might not reside with the user. PSN servers can face downtimes, either for maintenance or due to unforeseen outages, rendering players unable to connect.
  3. Corrupted Data: Sometimes, corrupted data within the system or the game being played can act as a barrier to accessing online services.
  4. ISP Restrictions: Some Internet Service Providers (ISP) might have restrictions or throttling policies that adversely impact the console’s ability to connect efficiently to PSN.
  5. Faulty Hardware: Issues with the internal network card of the PS5 or external hardware, such as a malfunctioning router, can also contribute to this error.
  6. DNS Misconfigurations: Incorrect Domain Name System (DNS) settings can hamper the PS5’s ability to resolve server addresses, leading to connection problems.
  7. Software Glitches: Like all sophisticated devices, the PS5 isn’t immune to software glitches that might occasionally disrupt network functionalities.

How to fix error code NP-104602-3 for PSN?

Fix 1: Ensuring a Stable and Robust Network Connection

The very heartbeat of an unblemished online gaming experience rests profoundly on the shoulders of a steadfast network connection. Thus, the initial step towards mollifying the notorious error NP-104602-3 involves a meticulous scrutiny and fortification of your internet link. Begin with a simple yet crucial system network test. Navigate your way to the PS5’s settings, unfold the ‘Network’ menu, and within this digital corridor, select ‘Test Internet Connection.’ The ensuing results could offer the first inkling towards understanding the potential tribulations thwarting your PSN connection.

Now, let’s intertwine our approach with a dash of proactivity. Don’t merely rely on the PS5 to highlight possible internet speed issues; utilize an external speed test through your mobile or PC to cross-verify. Scrutinize not only speed but also stability, for a consistent bandwidth is paramount to unperturbed gaming. Should inconsistencies surface, an immediate dialog with your Internet Service Provider (ISP) might unravel potential external disruptions or outages.

Navigating further, consider a brief sojourn into the world of cables if you’ve been bathing purely in wireless waves. An Ethernet cable, when connected directly to your PS5, could potentially circumvent Wi-Fi inconsistencies, providing a more stable and robust conduit for your data. Observe if the switch curtails the frequency or existence of error NP-104602-3, offering a direct pathway to online serenity.

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Subsequent steps might involve delving into DNS settings or experimenting with alternative ISPs. However, remaining within the boundary of our initial fix, solidifying your connection encompasses these steps, potentially dismantling one possible pillar supporting the notorious error.

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Fix 2: Diligent DNS Configuration and Optimization

A frequently overlooked, yet crucial component tethering your PS5 to the digital world is the Domain Name System (DNS) settings, which, when misconfigured or suboptimal, might instigate the dreaded error NP-104602-3. A meticulous review and potential alteration of these settings may unlock smoother, more reliable pathways to PSN, eradicating network-related nuisances.

Embark by navigating the labyrinthine menus of your PS5 to locate the ‘Network’ settings. Within, seek out ‘Settings’ and direct your virtual vessel towards ‘Network.’ Select ‘Connect to the Internet’ and your active connection (be it Wi-Fi or LAN Cable) and proceed to ‘Advanced Settings’. In this domain, your objective rests with ‘DNS Settings,’ which you’ll modify from ‘Automatic’ to ‘Manual’.

In the realm of DNS, two specific addresses steer your digital interactions: the Primary and Secondary DNS. A popular choice for enhanced stability and potentially improved speed resides with Google’s public DNS addresses: (Primary) and (Secondary). Alternatively, Cloudflare’s (Primary) and (Secondary) offer another robust haven for your PS5’s network inquiries.

After injecting these values into your PS5’s DNS settings, it’s pivotal to perform another network test to ensure the new configurations have not only been accepted but also enhance your connection to PSN. Observe carefully if there’s a noticeable reduction in NP-104602-3 occurrences, signifying a successful mitigation.

Fix 3: Clearing Cache and Rebuilding Database

Unexpected software hiccups and unseen data corruptions lurk within the vast memory banks of your PS5, occasionally conjuring the notorious error NP-104602-3. Approaching this issue may require a two-pronged strategy: Clearing the system cache and rebuilding the PS5 database via Safe Mode.

Let’s embark with cache clearing: Shut down (not rest mode) your PS5 completely. Disconnect the power cord, indulging the system in an electric slumber for approximately 5 minutes. This dormant phase allows the console’s cache, a temporary storage haven for myriad data fragments, to be wiped clean. Subsequently, reattach the power and ignite the PS5, keenly observing if the absence of these temporary files mitigates our problematic error.

Delving deeper, the somewhat mystical practice of rebuilding your database emerges. Fear not, for the method is quite straightforward and bereft of risk to your saved data. Begin by ensuring your PS5 is entirely shut down. Now, press and hold the power button, releasing it after the second beep, signalling entry into Safe Mode. Connect your controller via USB and press the PS button. In the Safe Mode menu, select “Rebuild Database” and permit the PS5 to orchestrate its digital alchemy. This process might take some time, but patience here is key.

The efficacy of this method stems from the system realigning its data, rectifying potential corruptions or misalignments that might disturb its digital dialogue with PSN, and potentially dissipating the clouds of NP-104602-3. Always remember: A healthy system, both in its physical and digital domains, lays a robust foundation for uninterrupted, joyous gaming adventures.

Fix 4: Updating System Software to the Latest Version

The proverbial saying, keeping up with the times finds peculiar relevance when addressing PS5’s perplexing error NP-104602-3. Ensuring your console’s system software bathes in the latest updates not only fortifies its features but also patches potential vulnerabilities and glitches, such as our targeted error. The process, while seemingly elementary, demands a meticulous approach.

Begin by navigating through the neon-lit digital corridors of your PS5’s interface towards the ‘Settings’ menu. Here, a cascade of options unveils itself, among which ‘System’ beckons your attention. Within this digital alcove, find and select ‘System Software Update and Settings’. Now, with a gentle digital nudge on ‘Update System Software,’ your PS5 embarks on a quest to seek any available updates within the PSN ether.

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If your PS5, hindered by error NP-104602-3, struggles to find its update through the online path, consider an alternative route through a USB storage device. Download the latest update from the official PlayStation website onto your computer, then transfer this digital parcel to a USB storage device. Plunge this device into your PS5 and navigate back to ‘System Software Update and Settings’ and subsequently ‘Update System Software’ and ‘Update from USB Storage Device’. Follow the on-screen instructions, guiding your PS5 to consume the digital nectar and elevate its system software to the current peak.

Fix 5: Checking and Adjusting MTU Settings

In our technological odyssey, we might sometimes overlook the microscopic yet profound elements steering our digital journey, such as the Maximum Transmission Unit (MTU). Maneuvering through the undulating waves of error NP-104602-3, adjusting your PS5’s MTU settings might unveil a subtle, yet impactful solution, ensuring your data packets travel through the virtual ether with optimal efficacy.

The MTU signifies the largest data size a network packet can possess. An oversized or undersized MTU can impair data transmission, potentially sewing seeds for network errors like NP-104602-3. Let’s delve into the PS5’s digital depth, where we shall examine and potentially modify these settings to attain network serenity.

Embark on this fix by steering your PS5 interface towards ‘Settings’ and subsequently ‘Network’. Within, your path extends towards ‘Settings’ and ‘Connect to the Internet’. Here, let’s delve into ‘Advanced Settings’, where the ‘MTU Settings’ beckons your attention. Traditionally, MTU is set to 1500, widely recognized as a safe harbor for most networks.

Yet, like all technological narratives, variances are possible and occasionally, necessary. Should network disturbances persist, experimenting with this value might yield positive results. Some users find stability with a slightly diminished MTU, such as 1473, which circumvents potential data fragmentation and packet loss without a noticeable detriment to speed.

Fix 6: Resetting Your Internet Connection

Even the most intricate digital enigmas like error NP-104602-3 can sometimes find their resolution in the simplest acts, such as renewing and refreshing your internet connection. A swift, decisive disconnection, followed by a rejuvenating reconnection, might just recalibrate your PS5’s dialogue with the online world effectively.

Initiate this by plunging into the ‘Settings’ menu on your PS5, navigating through ‘Network,’ and then disengaging your console’s connection via ‘Connect to the Internet’. Allow your PS5 a moment of solitude, free from the digital chatter of the internet, before re-establishing the connection, potentially offering a clean slate for seamless online interactions.

Fix 7: Verifying PSN Server Status

In moments of digital despair, it’s pivotal to remember that the issue may not always germinate from our personal tech garden. PSN server status plays a pivotal role in our online journey, and a disruption in Sony’s virtual infrastructure might project as personal errors, like NP-104602-3.

A simple visit to the official PlayStation Network Service Status page on Sony’s website provides a clear, concise snapshot of the various PSN functionalities. If all systems are green and operational, the error may indeed stem from local issues. However, a noted disruption on Sony’s end would necessitate patience and periodic status checks until their team restores full functionality.

Fix 8: Reinitializing Your PS5

A more radical, albeit sometimes necessary step, involves wiping the PS5’s memory clean through a full reinitialization. Note: this act erases all data on your system, making a backup of crucial saved data imperative to avoid irreversible loss.

Navigate to ‘Settings’, tread towards ‘System’, and within, select ‘System Software’. Here, ‘Reset Options’, ‘Reset Your Console’, and finally ‘Reset’ lay the pathway towards reinitialization. Once embarked upon, the PS5 will reformat itself, hopefully exorcising any digital demons causing NP-104602-3. Remember to restore your saved data from the backup post-reinitialization, ensuring a return to your gaming adventures sans progress loss.

Each of these fixes paves a potential path towards a smooth, error-free online experience. Experiment with them cautiously and methodically, maintaining keen observations on resultant behaviors, and you may find your PS5 emerging victorious against the notorious error NP-104602-3.

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Preventing Tips

Navigating the digital seas of gaming should be an effortless, joyous journey, free from the perils of errors like NP-104602-3. But as we’ve seen, technological tempests can brew unexpectedly. However, with preventative care, you can fortify your PS5 against potential network mishaps, ensuring a steadfast, seamless voyage through your online adventures.

  1. Routine System Software Updates: Ensure your PS5 always basks in the latest system software updates, safeguarding it with the newest performance enhancements and security patches.
  2. Maintain Optimal Network Health: Regularly rejuvenate your network by periodically resetting your router and ensuring it operates with the latest firmware, providing a robust platform for your PS5’s online endeavors.
  3. Harness a Stable DNS: Employing a reliable DNS, like Google’s or Cloudflare’s, guarantees your PS5 accesses a sturdy, consistent pathway to the internet, mitigating potential network disturbances.
  4. Mindful MTU Management: Be cognizant of your MTU settings, ensuring they are optimized for your specific network environment, preventing unnecessary data fragmentation and packet loss.
  5. Regular Database Rebuilding: Embrace a routine of periodically rebuilding your PS5’s database through Safe Mode, maintaining a clean, efficient system, free from potential corrupting elements.
  6. Persistent Power Management: Avoid utilizing the rest mode frequently, opting for complete shutdowns when not in use, which allows the system to clear cache and rest, preventing potential data corruptions.
  7. Utilize a Wired Connection: Whenever possible, tether your PS5 directly to your router via an Ethernet cable, providing a direct, stable conduit for your online interactions, free from potential Wi-Fi instabilities.
  8. Backup Regularly: Employ the PS Plus Cloud or an external USB storage to periodically backup crucial save data, providing a safety net against potential data loss due to unexpected errors or required system resets.
  9. Mind the Physical Realm: Ensure your PS5 resides in a well-ventilated, dust-free environment, preventing potential overheating and promoting optimal physical health, reflecting positively on its digital performance.


Addressing the ghoul that is error NP-104602-3 necessitates a multifaceted approach, mingling self-troubleshooting, community collaboration, and, when the situation demands, seeking refuge in PlayStation Support’s extensive expertise. In crafting this guide, our endeavor has been to arm you, dear gamer, with a blend of insights, strategies, and pathways, hoping to elevate your gaming journey above the nettlesome barriers erected by such errors.


What exactly is PS5 error NP-104602-3?

It’s a pesky network error that can disrupt your serene sail through PSN, hindering online connectivity and multiplayer adventures.

Does the error NP-104602-3 affect game saves or stored data?

No worries here, your game saves and stored data remain untouched and safe from this particular network-related conundrum.

How does updating system software help in mitigating this error?

Ensuring your PS5 is bathed in the latest updates often patches known errors, enhancing stability, and offering smoother online interactions.