Connectivitycheck.platform.hicloud Issues in Huawei

Huawei, a leading global provider of information and communications technology infrastructure and smart devices, has been facing a peculiar issue with some of its smartphone models. Users have reported problems related to connectivitycheck.platform.hicloud, which affects the Wi-Fi connectivity of these devices. This issue has been a point of concern, especially for those relying on Wi-Fi as their primary means of communication. Understanding this problem, its causes, and potential solutions is crucial for Huawei users worldwide.

Reasons Behind Connectivitycheck.platform.hicloud Issues in Huawei Devices

Huawei’s connectivitycheck.platform.hicloud issue, affecting various smartphone models, can be attributed to multiple factors. Understanding these causes is crucial for users seeking to resolve their connectivity problems effectively.

Connectivitycheck.platform.hicloud Issues in Huawei
  1. Software Glitches: One of the primary suspects in this connectivity dilemma is software bugs. Huawei smartphones operate on intricate software systems, and even minor glitches can disrupt Wi-Fi connectivity. These bugs might arise from recent updates or inherent flaws within the operating system, leading to the hicloud issue.
  2. Firmware Incompatibility: The firmware, which is the software programmed into the hardware of the device, can also be a culprit. If the firmware is outdated or not in sync with the latest updates, it might cause issues like the hicloud error. Firmware incompatibility often leads to problems in establishing or maintaining a stable Wi-Fi connection.
  3. Wi-Fi Router Configuration: Sometimes, the problem doesn’t originate from the Huawei device but from the Wi-Fi router itself. Incorrect or outdated router settings can lead to compatibility issues with certain devices, including Huawei smartphones. These settings might interfere with the normal process of Wi-Fi authentication and connectivity.
  4. Network Overload: In some instances, the hicloud issue could be a result of network congestion. When too many devices are connected to a single Wi-Fi network, it can overload the network, leading to connectivity issues for some devices. This is more common in public or shared networks.
  5. Security Protocols: The hicloud problem might also be related to the security protocols used by the Wi-Fi network. Advanced security settings on the router or specific network requirements might conflict with the phone’s ability to connect, leading to the hicloud error.
  6. Device-Specific Issues: Certain Huawei models might have hardware limitations or specific configurations that make them more susceptible to the hicloud problem. These device-specific issues can vary from one model to another, affecting the Wi-Fi connectivity in diverse ways.
  7. Interference from Other Apps: Sometimes, third-party apps installed on the Huawei device can interfere with the Wi-Fi connectivity. These apps might conflict with the system’s network settings, leading to the hicloud issue. Identifying and removing such apps can sometimes resolve the problem.
  8. Regional Network Differences: Huawei devices are used globally, and sometimes the hicloud issue can be attributed to regional network variations. Different regions may have unique network configurations and standards, which might not always align perfectly with Huawei’s device settings.

How to Fix connectivitycheck.platform.hicloud Issues in Huawei?

Fix 1: Resolving Software Glitches in Huawei Devices

Addressing software glitches that lead to connectivitycheck.platform.hicloud issues in Huawei devices involves a series of steps. These steps aim to identify and rectify any software-related problems that might be disrupting Wi-Fi connectivity. It’s important to follow them carefully to ensure the best chance of resolving the issue.

  1. Restart Your Huawei Device: Often, a simple restart can resolve temporary software glitches. Turn off your device, wait for a few seconds, and then turn it back on. This action can refresh the system and potentially fix minor software issues.
  2. Check for System Updates: Outdated software can lead to various issues, including connectivity problems. Go to your device’s Settings, scroll down to System & updates, and tap on Software update. If there’s an update available, download and install it. This step ensures that your device is running the latest software, which might include fixes for known issues.
  3. Reset Network Settings: This step involves resetting all network-related settings to their default state. Go to Settings, select System & updates, and tap on Reset. Choose Reset network settings and confirm. Note that this will erase all saved Wi-Fi networks, Bluetooth connections, and cellular settings. You will need to re-enter Wi-Fi passwords and pair Bluetooth devices again.
  4. Clear Cache Partition: The cache partition stores temporary system data. Clearing it can resolve issues caused by corrupted data. To do this, turn off your device, then press and hold the Volume Up and Power buttons simultaneously until the Huawei logo appears. Use the volume buttons to navigate to Wipe cache partition and use the power button to select it. This process does not delete personal data.
  5. Factory Reset (Last Resort): If none of the above steps work, consider a factory reset. This will erase all data on your device and return it to its original state. Backup all important data before proceeding. To perform a factory reset, go to Settings, select System & updates, tap on Reset, and choose Factory data reset. Remember, this step should be a last resort due to its impact on your device’s data.
  6. Seek Professional Help: If you’ve tried all the above steps and the problem persists, it might be time to seek professional assistance. Contact Huawei customer support or visit a Huawei service center for further help.
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By methodically following these steps, you can address most software glitches that might be causing the hicloud connectivity issue in your Huawei device. Remember, it’s crucial to back up your data before performing any reset to avoid data loss.

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Fix 2: Updating Firmware to Resolve Connectivity Issues

Firmware plays a pivotal role in the functioning of your Huawei device, including its Wi-Fi connectivity. Outdated or corrupt firmware can lead to issues like the connectivitycheck.platform.hicloud error. Here’s how to update your device’s firmware:

  1. Backup Your Data: Before proceeding with any firmware update, it’s crucial to back up all important data. This ensures that your personal information is safe in case of any unforeseen issues during the update process.
  2. Check Firmware Version: Navigate to your device’s Settings, go to System & updates, and select Software update. This section will inform you if your device is running the latest firmware version.
  3. Download Firmware Update: If an update is available, you will see an option to download it. Ensure that your device is connected to a stable Wi-Fi network to avoid any interruption during the download.
  4. Install the Firmware Update: Once the download is complete, proceed with the installation. Your device may restart several times during this process, which is normal.
  5. Verify the Update: After the update is installed, verify that your device’s firmware is up to date by going back to Software update in the settings. This confirmation is crucial to ensure the update was successful.
  6. Test Wi-Fi Connectivity: Finally, connect to a Wi-Fi network to test if the hicloud issue has been resolved. If the problem persists, consider other troubleshooting methods or seek professional help.

Fix 3: Adjusting Wi-Fi Router Settings

Sometimes, the hicloud issue can stem from your Wi-Fi router’s settings. Adjusting these settings can sometimes resolve connectivity problems.

  1. Access Router Settings: You’ll need to log into your router’s admin panel. This is usually done through a web browser, using an IP address like or The exact address and login credentials are often found on the back of the router.
  2. Update Router Firmware: Like your smartphone, routers also have firmware that needs to be updated regularly. Look for a firmware update option in the router settings and follow the instructions to update it.
  3. Change Wi-Fi Channel: Interference from other networks can cause connectivity issues. Changing the Wi-Fi channel in your router settings can help. Channels 1, 6, and 11 are typically recommended as they don’t overlap with each other.
  4. Modify Security Settings: Sometimes, security protocols like WPA2-PSK [AES] can conflict with certain devices. Experiment with different security settings to see if it resolves the issue.
  5. Disable Network Name (SSID) Broadcasting: In some cases, disabling the broadcasting of your network’s SSID can improve connectivity. This makes your network invisible to others and can sometimes stabilize the connection.
  6. Restart the Router: After making changes, restart your router to apply the new settings. Check if your Huawei device can now connect without the hicloud issue.

By systematically applying these fixes, you can address the majority of factors that might be causing the connectivitycheck.platform.hicloud issues in Huawei devices. Remember, if these steps do not resolve the problem, professional assistance from Huawei or a tech expert might be necessary.

Fix 4: Resetting the Wi-Fi Router to Default Settings

Sometimes, the hicloud issue may be resolved by resetting your Wi-Fi router to its default factory settings. This process can clear any configuration errors that might be causing connectivity problems.

  1. Locate the Reset Button: Most routers have a small reset button, often located at the back. This button might be inside a tiny hole to prevent accidental resets.
  2. Use a Paperclip or Similar Tool: To press the reset button, you’ll need a thin object like a paperclip. Press and hold the reset button for about 10 seconds.
  3. Wait for the Router to Restart: After releasing the reset button, the router will take a few minutes to reset and restart. Wait for all the lights to stabilize.
  4. Reconfigure Router Settings: Post-reset, you’ll need to reconfigure your router settings. This includes setting up your Wi-Fi network name (SSID) and password.
  5. Reconnect Your Huawei Device: Once the router is set up again, try connecting your Huawei device to the Wi-Fi network. Check if the hicloud connectivity issue is resolved.

Fix 5: Disabling Third-Party Apps and Services

Third-party apps and services on your Huawei device might be interfering with the Wi-Fi connectivity. Disabling or uninstalling these apps can help identify if they are the cause of the problem.

  1. Identify Suspicious Apps: Look for apps that you’ve installed around the time you first noticed the hicloud issue. Pay special attention to apps that require network access.
  2. Boot in Safe Mode: Booting your device in Safe Mode can help you determine if a third-party app is causing the issue. To enter Safe Mode, power off your device, then power it on. Once you see the Huawei logo, press and hold the volume down button until the home screen loads. In Safe Mode, all third-party apps will be disabled.
  3. Check Wi-Fi Connectivity in Safe Mode: While in Safe Mode, try connecting to your Wi-Fi network. If the hicloud issue doesn’t occur in Safe Mode, a third-party app is likely the cause.
  4. Uninstall Suspicious Apps: Once you’ve identified the problematic app(s), uninstall them from your device. This can be done through the app manager in your device settings.
  5. Restart Your Device: After uninstalling the apps, restart your device to exit Safe Mode. Check if the Wi-Fi connectivity issue is resolved.
  6. Monitor Your Device: If the problem seems resolved, monitor your device over the next few days to ensure the hicloud issue doesn’t recur.

 Fix 6: Changing the DNS Settings on Your Huawei Device

Incorrect or suboptimal Domain Name System (DNS) settings can sometimes lead to connectivity issues. Changing the DNS settings on your Huawei device might resolve the hicloud problem.

  1. Open Wi-Fi Settings: Go to the Wi-Fi settings on your Huawei device and connect to your Wi-Fi network.
  2. Modify Network Settings: Long press on the Wi-Fi network name and select ‘Modify network’.
  3. Change DNS Settings: Look for the DNS settings option. Change the DNS to a public DNS, like Google’s ( and or Cloudflare’s ( and
  4. Save and Reconnect: Save the changes and reconnect to your Wi-Fi network. Check if the hicloud issue is resolved.

Fix 7: Replacing the Wi-Fi Router or Extending Its Range

If the hicloud issue persists, the problem might be with the Wi-Fi router itself or its range.

  1. Router Replacement: Consider replacing your router if it’s old or if you’ve consistently faced connectivity issues across multiple devices.
  2. Range Extenders: In larger homes or offices, Wi-Fi signals might be weak in certain areas. Using a Wi-Fi range extender can help improve connectivity.
  3. Positioning the Router: The placement of your Wi-Fi router can impact its performance. Ensure it’s placed in a central location, away from metal objects and appliances that emit electromagnetic waves.
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Fix 8: Contacting Huawei Support for Professional Assistance

If you’ve tried all the above fixes and the hicloud issue still persists, it’s time to seek professional help.

  1. Contact Huawei Support: Reach out to Huawei’s customer support. Provide them with details about your device model, the issue, and the steps you’ve already taken to resolve it.
  2. Visit a Service Center: If possible, visit a Huawei service center. The technicians can diagnose and potentially fix the issue.
  3. Check Warranty and Service Options: If your device is still under warranty, inquire about repair or replacement options.
  4. Stay Informed about Updates: Sometimes, issues like these are resolved through software updates. Stay updated on the latest news and updates from Huawei.

By exploring these additional fixes, you enhance your chances of resolving the connectivitycheck.platform.hicloud issue. Each fix targets a different potential cause, broadening the scope of solutions. Remember, persistent issues should ultimately be addressed by professionals to ensure the longevity and optimal performance of your Huawei device.


In conclusion, the connectivitycheck.platform.hicloud issue in Huawei smartphones is a significant concern for users dependent on Wi-Fi connectivity. By understanding the nature of this problem, exploring its potential causes, and discussing solutions, users can better navigate these challenges. Huawei’s response to these issues will be critical in maintaining user trust and satisfaction. It’s essential for the company to continue providing effective support and timely solutions to uphold its reputation as a leading technology provider.


What is the connectivitycheck.platform.hicloud issue in Huawei devices?

It’s a problem where Huawei devices struggle to connect to certain Wi-Fi networks.

Which Huawei models are commonly affected by this issue?

Mainly newer models like P20 and Mate 20 Pro, but it varies.

Is this issue related to Huawei’s hardware or software?

It’s typically a software issue, often related to system or firmware glitches.

Can updating my Huawei device resolve the hicloud issue?

Yes, updating the software or firmware often fixes connectivity problems.