not working

Are you experiencing issues accessing Fret not! In this comprehensive troubleshooting guide, we will delve into the reasons why the website might not be working for you and provide step-by-step procedures to resolve the problems. Whether you’re facing loading errors, login issues, or playback problems, we’ve got you covered. Let’s dive in and get your Marriott TV experience back on track!

Reasons behind not working

  1. Poor Internet Connectivity: Slow or unstable internet connections can lead to buffering and playback issues, making it difficult to access
  2. Browser or Device Incompatibility: Outdated browsers or unsupported operating systems on your device can cause functionality problems when trying to access the website.
  3. Server Outages and Maintenance: Periodic server outages or maintenance can temporarily disrupt access to
  4. Cache and Cookies Build-up: Accumulated cache and cookies in your browser can result in glitches and prevent the website from loading correctly.
  5. VPN or Proxy Interference: Using a Virtual Private Network (VPN) or proxy service might interfere with accessing not working

Remember to address these underlying reasons to resolve the issues and enjoy uninterrupted streaming on

How to fix not working?

Fix 1: Check Your Internet Connection

If you are experiencing issues with, the first step to troubleshoot is to check your internet connection. A slow or unstable connection can lead to buffering and prevent the website from loading correctly. Follow these steps to ensure a stable and fast internet connection:

  1. Reboot Your Router and Modem: Sometimes, a simple router or modem reboot can resolve connectivity issues. Unplug both the router and modem from the power source, wait for about 30 seconds, and then plug them back in. Allow them to fully restart before trying to access the website again.
  2. Connect via Ethernet: If you are using a wireless connection, try connecting your device directly to the router using an Ethernet cable. This can help rule out any potential Wi-Fi-related problems.
  3. Check Internet Speed: Use an online speed test tool to check your internet speed. Ensure that it meets the minimum requirements for streaming content on A faster connection will provide a smoother streaming experience.
  4. Limit Network Usage: If multiple devices are connected to your network and consuming bandwidth, it can impact streaming quality. Temporarily disconnect any unnecessary devices or pause bandwidth-intensive activities while using
  5. Contact Your Internet Service Provider (ISP): If your internet connection is consistently slow or unreliable, contact your ISP for further assistance. They can help diagnose any underlying issues and optimize your connection for better streaming performance.

By following these steps, you can ensure a robust internet connection, enhancing your experience on and resolving any issues related to internet connectivity.

Fix 2: Update Your Browser and Device

If is still not working after checking your internet connection, the next step is to ensure that your browser and device are up-to-date and compatible with the website. Outdated software can lead to compatibility issues and prevent the site from functioning correctly. Here’s what you can do:

  1. Update Your Browser: Check for the latest version of your browser and install any pending updates. Popular browsers like Google Chrome, Mozilla Firefox, and Microsoft Edge regularly release updates with bug fixes and improved compatibility.
  2. Clear Browser Cache and Cookies: Cached data and cookies can sometimes cause conflicts with the website. Clearing your browser’s cache and cookies can help in resolving these issues. Go to your browser settings, find the option to clear browsing data, and select the relevant items.
  3. Enable JavaScript: may require JavaScript to function correctly. Ensure that JavaScript is enabled in your browser settings to allow proper website functionality.
  4. Update Your Device’s Operating System: If you are accessing on a mobile device or computer, make sure that your operating system is up-to-date. Manufacturers often release system updates to improve compatibility and fix bugs.
  5. Try Another Browser: If the issue persists, try accessing from a different browser. Sometimes, a specific browser may have temporary compatibility issues, and switching to another one can resolve the problem.
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By updating your browser and device, you ensure optimal compatibility with and pave the way for a seamless streaming experience.

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Fix 3: Clear DNS Cache

If you’ve checked your internet connection and updated your browser and device but still encounter issues with, the problem might lie with your DNS (Domain Name System) cache. DNS cache stores information about previously visited websites, and if it becomes corrupted, it can lead to problems accessing certain sites. Here’s how to clear the DNS cache:

  1. Flush DNS Cache on Windows:
    • Press Win + R to open the Run dialog box.
    • Type cmd and press Enter to open the Command Prompt.
    • In the Command Prompt, type ipconfig /flushdns and press Enter.
    • You should see a message saying, “Successfully flushed the DNS Resolver Cache.”
  2. Flush DNS Cache on macOS:
    • Open Terminal from the Applications > Utilities folder.
    • Type sudo dscacheutil -flushcache and press Enter.
    • Enter your macOS user password when prompted. Note that your password will not be displayed while typing.
  3. Flush DNS Cache on Linux:
    • Open a terminal window.
    • Type sudo systemd-resolve –flush-caches and press Enter.
    • Enter your password if prompted.
  4. Restart Your Device:
    • After clearing the DNS cache, restart your computer or mobile device. This ensures that all changes take effect.

Clearing the DNS cache can help resolve any DNS-related issues and improve your access to If the website still doesn’t work, proceed to the next troubleshooting step.

Fix 4: Disable VPN or Proxy

If you’re using a Virtual Private Network (VPN) or proxy service while trying to access, it could be the cause of the problem. Sometimes, VPNs or proxies can interfere with the website’s functionality, leading to errors or restricted access. To check if the VPN or proxy is causing the issue, follow these steps:

  1. Disable VPN:
    • If you have a VPN service running on your device, disconnect from it temporarily. Most VPN applications have a simple toggle to turn off the service.
  2. Disable Proxy:
    • On your computer, go to your browser’s settings and look for the proxy settings. Disable any proxy configurations that may be active.
  3. Check Firewall Settings:
    • Some security software or firewalls might block access to certain websites, including Temporarily disable any firewall or security software and check if the website becomes accessible.
  4. Use a Different Location or Server:
    • If you still want to use a VPN, try connecting to a different server or location. It’s possible that the server you were using is experiencing issues.
  5. Test Without VPN or Proxy:
    • After making changes, try accessing without the VPN or proxy. If the website loads correctly, the VPN or proxy was likely causing the problem.

If disabling the VPN or proxy resolves the issue, consider using without them. If you still need the VPN for other purposes, try contacting their customer support for assistance or explore other VPN options that are compatible with the website.

Fix 5: Check for Server Status Updates

If all previous attempts to fix have been unsuccessful, there might be an issue on the website’s end. Server outages or maintenance can temporarily render the site inaccessible to users. To check for server status updates and stay informed about any ongoing issues, follow these steps:

  1. Check Official Channels:
    • Visit Marriott’s official website, social media pages, or support forums for any announcements regarding server outages or maintenance. Companies often post updates on their official channels to keep users informed.
  2. Follow Social Media Accounts:
    • Consider following Marriott’s official social media accounts for real-time updates. Companies often use platforms like Twitter to provide status updates and address user queries.
  3. Check Community Forums:
    • Look for community forums or discussion boards related to Marriott and Other users may share their experiences or updates about the website’s status.
  4. Contact Customer Support:
    • If you can’t find any information about server status online, reach out to Marriott’s customer support. They can provide you with the latest information and estimated time for issue resolution.
  5. Be Patient:
    • Server issues can be temporary and often get resolved quickly. While waiting for the problem to be fixed, be patient and try accessing at a later time.

By staying informed about the website’s server status, you can determine whether the issue lies on your end or if it’s a broader problem affecting multiple users. This proactive approach allows you to wait for the website to become fully operational again, ensuring a seamless streaming experience on

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Fix 6: Try Using a Different Device

If you’ve exhausted all the previous troubleshooting steps and is still not working, there might be an issue specific to your current device. In such cases, trying to access the website from a different device can help determine if the problem is device-related. Here’s what you can do:

  1. Switch to Another Device:
    • If you were using a computer, try accessing from a smartphone, tablet, or another computer. This helps identify whether the issue is isolated to your original device.
  2. Use a Different Internet Connection:
    • If possible, connect to a different Wi-Fi network or use mobile data to access from your mobile device. This helps rule out any network-specific issues.
  3. Update the App (Mobile Users):
    • If you’re using the Marriott mobile app to access the website, ensure that the app is updated to the latest version from the respective app store.
  4. Try a Different Browser:
    • If you were using a specific browser that encountered issues, try accessing from an alternative browser. This can help determine if the problem is browser-specific.
  5. Clear Cache and Cookies (Mobile Users):
    • For mobile users, clearing the cache and cookies of the browser or the app can sometimes resolve issues. Refer to the browser or app’s settings for this option.

By attempting to access from a different device, you can pinpoint whether the problem is tied to a specific device or network, helping you narrow down the root cause of the issue and find a suitable solution.

Fix 7: Check for Service Alerts

If is still not working despite trying different devices and connections, there might be a broader issue affecting the service. Check for any service alerts or notifications provided by Marriott or other users. This can give you valuable information about any known problems with the website. Here’s how to check for service alerts:

  1. Visit Official Channels:
    • Go to Marriott’s official website and social media channels to check for any announcements regarding service disruptions or known issues with Companies often use these platforms to keep users informed.
  2. Search Online Forums:
    • Look for online forums or discussion boards where users discuss their experiences with Other users may share information about any ongoing problems or offer solutions.
  3. Follow Technology News:
    • Keep an eye on technology news websites or blogs. Sometimes, they report on widespread website outages or issues that can affect various services, including
  4. Contact Customer Support:
    • If you can’t find any information online, reach out to Marriott’s customer support and inquire about any known issues affecting the website.
  5. Be Patient:
    • If there is a service-wide problem, it may take some time to be resolved. While waiting for a fix, be patient and regularly check for updates.

By checking for service alerts, you can determine if there are any known issues affecting and wait for the website to become fully operational again. Staying informed helps you avoid unnecessary troubleshooting efforts and ensures a smoother streaming experience once the issue is resolved.

Fix 8: Contact Marriott Customer Support

If you’ve tried all the previous fixes and is still not working, it’s time to seek help from the experts. Contact Marriott’s customer support for further assistance. They have dedicated technical support teams who can address website-related issues and provide personalized solutions. Here’s how you can reach them:

  1. Marriott Customer Support Website:
    • Go to the official Marriott website and navigate to the “Contact Us” or “Support” section. Look for options to chat with a representative, send an email, or find a phone number to call.
  2. Social Media Channels:
    • Many companies, including Marriott, provide customer support through their social media channels. Check Marriott’s official accounts on platforms like Twitter and Facebook for support options.
  3. Marriott Mobile App:
    • If you have the Marriott mobile app installed, check for a support or contact section within the app. You might find chat or call options for technical assistance.
  4. Provide Detailed Information:
    • When contacting customer support, provide detailed information about the issue you’re facing. Mention the troubleshooting steps you’ve already taken to avoid redundant advice.
  5. Be Patient and Polite:
    • Remember that customer support representatives are there to help you. Be patient and polite during your interaction, and they will do their best to assist you.

By reaching out to Marriott’s customer support, you can get personalized guidance and ensure that any underlying issues affecting your access to are resolved promptly.

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Preventing issues

To avoid encountering issues with in the future and ensure a seamless streaming experience, follow these preventive tips:

  • Keep Your Device Updated: Regularly update your computer, smartphone, or tablet’s operating system, browser, and apps. These updates often include bug fixes and improved compatibility that can enhance website performance.
  • Clear Browser Cache and Cookies Periodically: Clearing your browser’s cache and cookies removes accumulated data that might interfere with website functionality. Perform this task regularly to maintain smooth access to
  • Disable Unnecessary Extensions: Browser extensions can sometimes conflict with websites. Disable any unnecessary extensions and only keep those you frequently use to reduce potential compatibility issues.
  • Avoid Using Multiple VPNs or Proxies: Using multiple VPNs or proxies simultaneously can lead to conflicts and affect your access to websites. Stick to one reliable service when accessing
  • Check Your Internet Connection Before Streaming: Prioritize a stable and fast internet connection for uninterrupted streaming. Run a speed test before starting your Marriott TV experience to ensure your connection meets the streaming requirements.
  • Monitor Marriott’s Official Channels: Stay informed about any service alerts or maintenance schedules posted on Marriott’s official website and social media channels. This helps you anticipate and prepare for potential disruptions.
  • Keep an Eye on Technology News: Stay updated with technology news websites to be aware of any widespread website outages or issues that might affect Marriott’s services.
  • Contact Customer Support for Assistance: If you encounter persistent issues, don’t hesitate to reach out to Marriott’s customer support. Their technical experts can provide personalized assistance to resolve specific problems.
  • Opt for Direct Connection (Ethernet): For critical streaming sessions, consider using a direct connection to your router via an Ethernet cable. Wired connections often offer more stability than wireless.
  • Scan for Malware and Viruses: Regularly scan your device for malware and viruses. Malicious software can disrupt website access and compromise your online security.

By implementing these preventive measures, you can enjoy a seamless streaming experience on and ensure your time at Marriott properties is filled with entertainment and relaxation.


Troubleshooting is essential for uninterrupted streaming. Check internet, update devices, clear cache, and disable VPN. Stay informed through service alerts and reach out to customer support when needed. Implement preventive measures like device updates, clearing cache, and avoiding multiple VPNs. With these steps, you’ll have a seamless experience at Marriott, enjoying their diverse entertainment options stress-free.

Keep an eye on technology news and monitor official channels for any potential disruptions. Embrace a direct connection for critical streaming, and don’t forget to scan for malware. By following these tips, you can ensure smooth streaming on and make the most of your stay with Marriott. Happy streaming!


Why can’t I access

Slow internet or device compatibility issues might be causing the problem.

What should I do if the site doesn’t load?

Check your internet connection and clear browser cache and cookies.

Is there a chance of server outages?

Yes, periodic server maintenance can cause temporary access disruptions.

How can I fix login issues?

Update your browser, clear cache, and disable VPN or proxy services.

What if the problem persists despite troubleshooting?

Reach out to customer support and consider trying a different device or network.