Prime Video Not Working on Samsung TV: Troubleshooting Guide

Picture this: it’s a cozy evening, you’re all set for movie night, but your Prime Video app decides to stop working on your Samsung TV. Annoying, right? Don’t worry! Many users face similar issues, and this guide will walk you through step-by-step solutions to get you streaming again in no time.

Common Issues with Prime Video on Samsung TVs

Users often report issues such as:

• Prime Video app not launching or stuck on the loading screen.
• Playback errors, buffering, or poor video quality.
• The app crashes unexpectedly after a few minutes.

These issues can occur due to network problems, outdated software, or temporary glitches in the app. Let’s dive into solutions!

Quick Reference Troubleshooting Table

Here’s a quick overview of common issues and their fixes:

Issue	Fix	Steps
App not launching	Restart your Samsung TV	Cold boot by holding the power button
Playback errors	Update app or clear cache	Follow the update or cache clearing guide below
App crashing	Reinstall Prime Video	Delete and reinstall via the Apps section

1. Restart Your Samsung TV

A cold boot often solves minor app glitches. Follow these steps:

1. Press and hold the power button on your remote until the TV turns off and back on.
2. Alternatively, unplug the TV from the power source, wait 60 seconds, and plug it back in.

Why this works: It clears temporary glitches in the TV’s memory and refreshes its software.

2. Check Your Internet Connection

Streaming relies heavily on a stable internet connection. Here’s how to check:

• Test another streaming app like Netflix to confirm if the problem is specific to Prime Video.
• Run an internet speed test on your phone or laptop. Prime Video recommends at least 5 Mbps for HD streaming.
• Restart your router by unplugging it, waiting 30 seconds, and plugging it back in.

If your connection is unstable, move the router closer to your TV or consider using a wired Ethernet connection.

3. Update the Prime Video App

Outdated apps can often cause compatibility issues. Update the app as follows:

1. Press the Home button on your remote.
2. Navigate to Apps > Settings (gear icon).
3. Find Prime Video and select Update.

Keeping the app updated ensures it works seamlessly with your TV’s software.

4. Clear the App Cache

Cached data can cause the app to malfunction. Here’s how to clear it:

1. Press the Home button on your remote.
2. Go to Settings > Support > Device Care.
3. Select Manage Storage, locate Prime Video, and click Clear Cache.

This helps remove corrupted data and improves app performance.

5. Reinstall the Prime Video App

Deleting and reinstalling the app can fix deeper issues. Follow these steps:

1. Press the Home button and navigate to Apps.
2. Go to the Settings icon and select Prime Video.
3. Click Delete. Then, search for Prime Video and reinstall it.

Reinstallation ensures you’re working with a fresh copy of the app.

6. Update Your Samsung TV’s Firmware

Outdated firmware can create compatibility issues. To update your TV:

1. Press the Home button, then go to Settings > Support > Software Update.
2. Click Update Now and wait for the process to complete.

Firmware updates often resolve known bugs and improve system stability.

7. Deregister and Re-register Your TV on Amazon

If your TV’s registration is causing trouble, here’s how to fix it:

1. Visit Amazon’s Manage Your Content and Devices.
2. Log in and select Devices.
3. Find your Samsung TV and click Deregister.
4. Reopen the Prime Video app on your TV and sign in again.

This ensures your account settings are properly synced.

8. Reset the Smart Hub

Resetting the Smart Hub can fix various app-related issues:

1. Press the Home button and navigate to Settings.
2. Go to Support > Self Diagnosis > Reset Smart Hub.
3. Enter your PIN (default is 0000) and confirm.

Note: This will log you out of all apps, so be ready to log in again.

9. Factory Reset Your Samsung TV

If nothing works, try a factory reset:

1. Press the Home button and go to Settings.
2. Navigate to General > Reset.
3. Enter your PIN and confirm.

Warning: This will erase all settings and restore the TV to factory defaults.

10. Contact Samsung or Amazon Support

If all else fails, reach out for expert help:

• Contact Samsung Support: Visit their support page.
• Contact Amazon Prime Video Support: Visit the contact page.

They can provide specific solutions tailored to your issue.

• Checkout more:
  • Prime video error code 7136
  • Amazon prime video error 7031
  • Prime video error code 8056

If you’ve tried these solutions, let us know in the comments below which one worked for you!