Amazon prime video error 7031

Amazon Prime Video has become a go-to streaming platform for many, offering a diverse range of movies, series, and documentaries. But like any digital service, users sometimes encounter glitches. One such glitch is the Amazon Prime Video error 7031. This error can be a stumbling block for many eager viewers. In this comprehensive guide, we’ll explore why this error pops up and offer step-by-step solutions to get you back to your favorite shows.

Understanding the Error 7031

First and foremost, understanding the root cause is vital. The error 7031 primarily surfaces due to connectivity issues. It might stem from unstable internet connections or issues with Amazon’s servers. Slow or disrupted internet connections can often lead to this problem. The Prime Video platform requires a steady connection to stream content flawlessly. Interruptions or fluctuations can throw a wrench in the process. On the other hand, sometimes the problem isn’t on the user’s end. Server outages or updates at Amazon can temporarily halt services.

Amazon prime video error 7031

Reasons Behind Amazon Prime Video Error 7031

  1. Unstable Internet Connection: One of the most common culprits behind the Amazon Prime Video error 7031 is a shaky or disrupted internet connection. Streaming platforms, especially those broadcasting in high definition, need consistent and robust internet speeds.
  2. Server Outages: At times, the problem isn’t with the viewer’s connection but with Amazon’s servers. If there’s a server outage or unexpected downtime, it can prevent users from accessing content, leading to the error 7031.
  3. Outdated App Version: Digital platforms, including Prime Video, are continuously evolving. Sometimes, an outdated app version can conflict with the newer content or server infrastructure, causing errors.
  4. Corrupt Cache and Data: Every app stores cache and data to improve user experience. However, over time, this stored data might get corrupted, leading to various issues, including error 7031.
  5. Device-Specific Conflicts: Some users might experience this error due to certain settings or conflicts specific to their device. It can be anything from outdated device software to compatibility issues.
  6. Background Applications: Running multiple heavy apps in the background can also cause streaming services to falter. Limited bandwidth or memory can lead to inadequate resources for the Prime Video app to function seamlessly.

In essence, the Amazon Prime Video error 7031 can arise due to a variety of reasons, ranging from individual device issues to broader server outages. Recognizing the cause is the first step toward a swift resolution.

Don’t miss: Amazon Generative AI to Fire TV: Faster, smarter streaming sticks

How to fix amazon prime video error 7031

Fix 1: Stabilizing Your Internet Connection

A robust and consistent internet connection is crucial for a seamless streaming experience. If you’ve identified an unstable internet connection as the root cause of the Amazon Prime Video error 7031, here’s a detailed guide to get it back on track:

  1. Reboot Your Device: Start with the simplest solution. Regardless of whether you’re using a tablet, smart TV, computer, or smartphone, sometimes a device reboot can resolve temporary glitches. Turn off your device, wait for a minute, and then turn it back on. This action often resets the internal systems, potentially clearing the error.
  2. Test Your Internet Speed: Before diving deeper, gauge your connection’s strength. There are numerous online tools available, like Speedtest by Ookla, that allow you to check your current internet speed. For HD streaming, Amazon recommends an internet speed of at least 5 Mbps. If your speed is significantly lower, that might be the issue.
  3. Restart Your Router: The central hub for your internet might need a reset. To do this:
    • Turn off the router using its power button.
    • Unplug it from the power source.
    • Wait for about 2-3 minutes. This pause ensures the internal cache is cleared.
    • Plug it back in and turn it on.
    • Wait for all the lights to stabilize, and then try streaming again.
  4. Move Closer to Your Wi-Fi Router: If you’re connected via Wi-Fi, the distance and obstacles between your device and the router can impact the signal strength. Walls, doors, and other electronic devices can interfere. Try moving closer to the router or relocating the router to a more central location in your home.
  5. Use a Wired Connection: For a more stable connection, consider using an Ethernet cable. Directly connecting your device to the router can provide a more consistent and faster connection, reducing the likelihood of errors due to instability.
  6. Limit Bandwidth Usage: If multiple devices are connected to your network and consuming large amounts of bandwidth (like other streaming services, heavy downloads, online gaming), it can slow down the connection for Prime Video. Consider pausing other activities or disconnecting other devices temporarily.
See also  Optifine installer not working

By following these steps meticulously, you can enhance the stability of your internet connection. A stable connection not only resolves the Amazon Prime Video error 7031 but also ensures a buffer-free streaming experience.

Fix 2: Update Your Amazon Prime Video App

An outdated app can often conflict with newer server settings or updated content formats, leading to errors like the Amazon Prime Video error 7031. Keeping your apps updated ensures compatibility and a smoother user experience. Here’s a detailed guide to updating your Prime Video app:

  1. Check for Updates: Before anything, determine if there’s an available update for the Prime Video app.
  2. Platform-Specific Update Procedures:
    • Smartphones & Tablets (iOS):
      • Open the App Store.
      • Tap on your profile icon on the top right.
      • Scroll down to see pending updates. If Amazon Prime Video is listed, tap on “Update”.
    • Smartphones & Tablets (Android):
      • Open the Google Play Store.
      • Tap on the menu (hamburger icon) or your profile picture.
      • Choose ‘My apps & games’.
      • If Amazon Prime Video is in the ‘Updates’ list, tap on “Update”.
    • Smart TVs & Consoles: The process varies slightly based on the brand and model. However, generally:
      • Navigate to the app store or the app section.
      • Search for Amazon Prime Video.
      • Select the app and see if there’s an “Update” option. If yes, update the app.
    • Computers: If you access Prime Video via a browser, ensure your browser is updated. For app users:
      • Visit the respective store or check the app settings to find the update option.
  3. Restart Your Device: After updating, perform a quick restart of your device. This action ensures any changes the update brings are appropriately integrated.
  4. Clear App Cache (If Applicable): Sometimes, old cache from the previous app version might conflict with the updated one. On devices that allow it:
    • Go to Settings.
    • Navigate to Apps or Application Manager.
    • Find and select Amazon Prime Video.
    • Choose ‘Clear Cache’.
  5. Log Back into Your Account: Sometimes, updates might log you out. Ensure you log back into your Amazon account on the app.

By ensuring that your Amazon Prime Video app is always up-to-date, you reduce the chances of encountering the Amazon Prime Video error 7031 and can enjoy an uninterrupted streaming experience.

Fix 3: Clearing Cache and Data

Over time, stored cache and data can become corrupted or cluttered, potentially leading to errors like the Amazon Prime Video error 7031. Clearing these can often give the app a fresh start:

  1. For Android Devices:
    • Navigate to your device’s Settings.
    • Tap on Apps or Application Manager.
    • Scroll through the list and select Amazon Prime Video.
    • First tap on Clear Cache. Then, for a more thorough reset, tap on Clear Data.
    • Note: Clearing data will log you out and may reset some app preferences.
  2. For iOS Devices: Unfortunately, iOS doesn’t offer a direct method to clear a specific app’s cache. However, you can uninstall and reinstall the app to achieve the same result.
  3. For Smart TVs & Consoles: The method varies by brand and model. Navigate to the app settings or system settings and look for an option to clear cache or data for individual apps.
  4. Re-login to Prime Video: After clearing data, you’ll likely need to re-enter your login details. Ensure you have your Amazon credentials handy.
  5. Check for Improvements: Launch Amazon Prime Video and check if the error persists.

Fix 4: Reinstalling the Amazon Prime Video App

There’s a possibility that the app’s installation on your device is corrupted. In such cases, a fresh installation can resolve any underlying issues:

  1. Delete the Current App:
    • Smartphones & Tablets: Long-press the Amazon Prime Video icon and select Uninstall or drag it to the trash/bin icon.
    • Smart TVs & Consoles: Navigate to the app section, highlight Amazon Prime Video, and choose the uninstall or delete option.
    • Computers: If you’re using a dedicated app, navigate to your system’s application manager and uninstall from there.
  2. Perform a Device Restart: Before reinstalling, turn off your device for a minute and then turn it back on. This action ensures that all remnants of the previous installation are cleared.
  3. Reinstall the App:
    • Smartphones & Tablets: Visit the App Store (iOS) or Google Play Store (Android), search for Amazon Prime Video, and install.
    • Smart TVs & Consoles: Go to the app store or equivalent, search for Amazon Prime Video, and download/install.
    • Computers: If you had a dedicated app, revisit the platform where you downloaded it (like the Windows Store) and reinstall.
  4. Login Again: Once reinstalled, open the app, and log in with your Amazon credentials.
  5. Try Streaming: With a fresh app installation, many users have found the Amazon Prime Video error 7031 to be resolved.
See also  Sea of Thieves LavenderBeard Error: Reasons and Fixes

By following these fixes meticulously, you increase the chances of resolving any errors and ensuring a smooth streaming experience on Amazon Prime Video.

Fix 5: Adjusting Device Date and Time

Believe it or not, incorrect system dates and times can lead to various app errors. If there’s a mismatch between the server’s time and your device’s time, it could potentially cause issues like the Amazon Prime Video error 7031.

  1. For Smartphones & Tablets:
    • Navigate to your device’s Settings.
    • Look for System, General Management, or similar headings.
    • Tap on Date and Time.
    • Ensure that Automatic date and time or Set Automatically is enabled. This will sync your device with your network’s time.
  2. For Computers:
    • Right-click on the time and date in the bottom right corner of the taskbar.
    • Choose Adjust date/time.
    • Turn on the option for Set time automatically.
  3. For Smart TVs & Consoles:
    • Navigate to the device’s settings or system menu.
    • Look for Date and Time settings.
    • Ensure it’s set to automatic or sync with the internet. If not, set the correct date and time manually.
  4. Re-launch Prime Video: After making sure the date and time are correct, open the app and try streaming.

Fix 6: Disable VPN or Proxy

Using VPNs or proxy servers can sometimes interfere with streaming services, leading to errors. Amazon Prime Video, in particular, has regional content libraries, and using a VPN can sometimes cause content access issues.

  1. Disable VPN:
    • If you’re using a VPN application, open the app and disconnect it.
    • Ensure that your device is now using your regular network connection.
  2. For Computers (Proxy Settings):
    • Navigate to Settings and click on Network & Internet.
    • Select Proxy from the left sidebar.
    • Ensure Automatically detect settings is turned on, and Use a proxy server is turned off.
  3. For Smartphones & Tablets:
    • Go to Settings and navigate to Wi-Fi or Network & Internet.
    • Access the network you’re connected to and look for Advanced settings or VPN settings.
    • Ensure no VPN is active, and proxy settings are set to none or default.
  4. Restart Your Device: After disabling the VPN or adjusting proxy settings, perform a quick device restart to ensure changes take effect.
  5. Re-launch Prime Video: Without the VPN or proxy interference, there’s a good chance the error would be resolved.

Both of these fixes address specific scenarios that some users might overlook. It’s essential to consider all angles when troubleshooting the Amazon Prime Video error 7031.

Fix 7: Adjust Streaming Quality Settings

Sometimes, the quality settings can strain the connection or the device’s processing power, leading to errors. Reducing streaming quality, albeit temporarily, might help address the Amazon Prime Video error 7031.

  1. Open Amazon Prime Video: Launch the app or browser-based interface.
  2. Access Settings: This might be represented as a gear icon or found under ‘Account’ or ‘Profile’.
  3. Navigate to Stream & Download: The exact naming might vary depending on the device.
  4. Adjust the Video Quality: Change from ‘Best’ or ‘High’ to ‘Medium’ or ‘Good’. This reduces the data usage and processing demand.
  5. Test a Video: Play any content and check if the error still appears.

Fix 8: Check for System Updates

Ensuring your device’s operating system is up-to-date is essential. Sometimes, newer app versions are incompatible with older OS versions, leading to unexpected errors.

  1. For Smartphones & Tablets (Android & iOS):
    • Navigate to Settings.
    • Look for Software Update, System Update, or similar.
    • If an update is available, download and install it. Ensure your device has sufficient battery or is connected to a charger.
  2. For Computers (Windows & Mac):
    • Windows: Go to Settings > Update & Security > Windows Update. If updates are available, click ‘Download’ or ‘Install’.
    • Mac: Open the Apple Menu and head to System Preferences > Software Update. If an update is available, proceed with the installation.
  3. For Smart TVs & Consoles:
    • Typically, the update option is found under Settings or System. Look for Software Update, System Update, or similar terms.
    • Download and install if updates are available. Some devices might require a restart post-update.
  4. Re-launch Prime Video: After updating the system or software, open the app and check if the error persists.
See also  How to delete a PUBG account?

Both of these fixes target the system’s compatibility and performance aspects. Addressing these can ensure a more stable and error-free streaming experience on Amazon Prime Video.

Preventing Tips for a Smooth Amazon Prime Video Experience

To minimize the chances of encountering errors like the Amazon Prime Video error 7031, it’s essential to maintain both the app and the device. Here are some proactive measures to ensure a seamless streaming session:

  1. Regularly Update the App: Always keep the Amazon Prime Video app updated. App developers frequently release updates to fix bugs, enhance performance, and add new features.
  2. Maintain a Strong Internet Connection: For consistent streaming, ensure you have a reliable and robust internet connection. Regularly test your speed, especially if you notice any slowdowns.
  3. Avoid Overburdening Your Network: Multiple devices streaming, downloading, or gaming can strain your network. If possible, limit heavy internet activities during your streaming sessions.
  4. Regularly Clear Cache: Over time, app cache can accumulate and might cause issues. Periodically clearing it ensures the app runs efficiently.
  5. Keep Device Software Updated: Apart from the app, ensure your device’s operating system is up-to-date. This ensures compatibility and optimal performance.
  6. Limit VPN Use: If you’re using a VPN, be aware that it can sometimes cause streaming disruptions. Consider disabling it while watching, especially if you’re facing issues.
  7. Monitor Device Storage: Ensure your device has sufficient free storage space. Running low on memory can affect app performance and might lead to errors.
  8. Be Wary of Third-party Apps: Some third-party apps, especially those affecting internet or system settings, might interfere with streaming services. Ensure you trust and understand any app you install.
  9. Stay Informed: Regularly check Amazon’s official platforms or forums for any known issues or updates. Being in the loop can help you anticipate and counter potential problems.
  10. Regular Device Restarts: Periodically restarting your device can clear any lingering glitches or minor software bugs, promoting smoother overall performance.

By integrating these preventative tips into your routine, you can significantly enhance your Amazon Prime Video experience and reduce the likelihood of errors cropping up.


The Amazon Prime Video error 7031 can be frustrating, but with the right approach, it’s usually solvable. Always start with the basics like checking your internet connection. Remember, tech glitches happen, but they’re just temporary roadblocks. With a bit of patience and the steps above, you’ll be back to binge-watching in no time!


What’s Amazon Prime Video error 7031?

It’s an error linked to connectivity or app issues.

Does unstable internet cause it?

Yes, a weak connection often triggers this error.

Can server outages be a culprit?

Yes, sometimes Amazon’s servers might be down.