Foxtel Remote not working – How to fix it?

If you’re a Foxtel subscriber, you know how important your remote control is for a seamless and enjoyable TV-watching experience. However, there may be instances when your Foxtel remote stops working, leaving you frustrated and unable to navigate through your favorite channels and shows. Don’t worry; in this article, we’ll guide you through the steps to troubleshoot and fix the common issues that can cause your Foxtel remote to stop working.

Foxtel Remote not working

How to fix Foxtel Remote not working

There are several methods to fix this error:

Check the Batteries

The most common reason for a non-responsive Foxtel remote is dead or weak batteries. It’s a simple fix, but it’s always a good place to start. Replace the batteries with fresh ones, ensuring they are properly inserted in the right direction. Typically, Foxtel remotes use AA or AAA batteries.

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Ensure Line of Sight

Foxtel remotes use infrared (IR) technology to communicate with your set-top box. Ensure that there are no obstructions between the remote and the set-top box. Move any objects or obstacles out of the way and make sure the remote is pointed directly at the set-top box for the best signal reception.

Pair the Remote

If you’ve recently replaced the batteries or experienced a power outage, you might need to re-pair your remote with the set-top box. Follow these steps to pair your Foxtel remote:

  1. Press and hold the “Foxtel” button and the “Select” button on your remote simultaneously for about 10 seconds.
  2. The red LED light on the remote will flash, indicating it is ready to pair.
  3. On your set-top box, press and hold the “Standby” button for about 10 seconds or until you see the LED light on the box blink twice.
  4. Your Foxtel remote should now be successfully paired.
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Clean the Remote

Dust and dirt can accumulate on the remote’s buttons or IR sensor over time, leading to poor performance. Use a soft, dry cloth to clean the entire remote, paying special attention to the IR sensor on the front. This simple step can improve the responsiveness of your remote.

Reset the Set-Top Box

If none of the above steps work, you can try resetting your Foxtel set-top box. Keep in mind that this will reset your preferences and settings, so it should be considered a last resort.

  1. Unplug the power cord from your set-top box and wait for at least 30 seconds.
  2. Plug the power cord back in and wait for the set-top box to reboot. This may take a few minutes.
  3. Once the box has restarted, check if your remote is working again.

Contact Foxtel Support

If you’ve exhausted all troubleshooting options and your Foxtel remote is still not working, it’s time to get in touch with Foxtel customer support. They will be able to provide further assistance and may send you a replacement remote if necessary.


A non-responsive Foxtel remote can be frustrating, but it’s often a minor issue that can be resolved with a few simple steps. Start with checking the batteries, ensuring a clear line of sight, and re-pairing the remote. If the problem persists, consider cleaning the remote, resetting the set-top box, or contacting Foxtel support. With these troubleshooting tips, you can get your Foxtel remote working smoothly and enjoy your favorite shows hassle-free.