Nintendo eshop not working

Are you an avid Nintendo gamer eagerly anticipating your next eShop purchase, only to find that Nintendo eShop is not working? Fret not, as this article is your ultimate guide to troubleshooting and resolving common issues that may hinder your gaming experience. The Nintendo eShop is a gateway to a world of exciting games, but occasionally, technical glitches can disrupt this digital paradise. In this comprehensive guide, we’ll delve into the reasons behind these hiccups and provide step-by-step solutions to get your Nintendo eShop up and running seamlessly.

Nintendo eshop not working

Common Reasons for Nintendo eShop Not Working

Before we dive into the solutions, it’s essential to understand the potential causes of Nintendo eShop issues. Here are some common culprits:

  1. Server Outages: Nintendo’s servers can experience downtime due to maintenance or technical problems.
  2. Network Issues: Problems with your internet connection can prevent access to the eShop.
  3. Outdated Software: An outdated system software or eShop app can lead to compatibility issues.
  4. Payment Problems: Issues with your payment method can restrict your ability to make purchases.
  5. Region Lock: If you’re trying to access content from a different region, it may not work.

Now, let’s explore how to resolve these issues step by step.

How to fix Nintendo eshop not working?

Fix 1: Check Nintendo’s Server Status

If you’re experiencing issues with Nintendo eShop, the first step is to check the status of Nintendo’s servers. This is crucial because if the servers are down due to maintenance or technical problems on Nintendo’s end, there’s little you can do until they’re back up and running. Here’s how to do it:

  1. Open Your Web Browser: On your computer, smartphone, or any device with internet access, open your preferred web browser.
  2. Go to Nintendo’s Official Website: In the web browser’s address bar, type in “” and press Enter.
  3. Navigate to the Support Section: On Nintendo’s official website, look for the “Support” section. It’s usually found in the top menu or at the bottom of the page. Click on it.
  4. Check Server Status: Within the Support section, there should be an option to check the status of Nintendo’s servers. It might be labeled as “Server Status” or something similar. Click on it.
  5. View Server Status: You’ll be directed to a page that displays the current status of Nintendo’s online services, including the eShop. Check if there are any reported issues or maintenance notifications.
  6. Wait for Resolutions: If there are ongoing issues or maintenance, you’ll need to wait until Nintendo resolves them. They typically provide estimated downtime periods, so you can check back later.

By following these steps, you can quickly determine if the problem with Nintendo eShop not working is due to server issues on Nintendo’s end. If the servers are functioning correctly, you can proceed to the next troubleshooting steps to address any other potential causes of the problem.

Fix 2: Verify Your Internet Connection

A stable internet connection is vital for accessing Nintendo eShop. Here’s how to verify and troubleshoot your internet connection:

  1. Check Your Nintendo Switch’s Connection: On your Nintendo Switch, go to the home screen, and select “System Settings” from the main menu.
  2. Navigate to Internet Settings: Scroll down in the System Settings menu to find “Internet” and select it.
  3. Select Your Network: Choose the network you’re currently connected to. It will have a green checkmark next to it.
  4. Test Connection: Once you’ve selected your network, there should be an option to “Test Connection.” Choose this option to check your internet connection.
  5. Troubleshoot Connection Issues: If the test reveals any connection issues, the Nintendo Switch will provide guidance on how to fix them. Follow the on-screen instructions, which may include restarting your router, checking network settings, or moving closer to the router to improve signal strength.
  6. Reconnect to Wi-Fi: If your internet connection issues persist, try disconnecting from your Wi-Fi network and then reconnecting. Sometimes, this simple step can resolve connectivity problems.
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By verifying and troubleshooting your internet connection using these steps, you can ensure that your Nintendo Switch is properly connected to the internet. A stable connection is crucial for accessing the Nintendo eShop and downloading games or updates. If the issue persists after these steps, consider reaching out to your internet service provider for further assistance.

Fix 3: Update Your System Software

Outdated system software on your Nintendo Switch can lead to compatibility issues with the eShop. Follow these steps to update your system software:

  1. Access System Settings: From the Nintendo Switch home screen, select “System Settings” located at the bottom of the screen.
  2. Navigate to System: In the System Settings menu, scroll down and select “System” on the left-hand side.
  3. Choose System Update: Under the System menu, you’ll find the “System Update” option. Select it.
  4. Check for Updates: Your Nintendo Switch will now check for the latest system software updates. If an update is available, you’ll be prompted to download and install it.
  5. Start the Update: Follow the on-screen instructions to initiate the update process. Your Nintendo Switch will restart automatically once the update is complete.
  6. Access eShop: After your Nintendo Switch has rebooted, try accessing the eShop again to see if the issue has been resolved.

Updating your system software ensures that your console is running the latest version, which often includes bug fixes and improvements that can address eShop-related problems.

Fix 4: Update the Nintendo eShop App

Outdated eShop apps can also cause issues when trying to access the Nintendo eShop. Here’s how to update the eShop app:

  1. Access the eShop: From your Nintendo Switch home screen, select the eShop icon.
  2. Check for Updates: Once in the eShop, scroll down on the left-hand sidebar and look for the “Settings/Other” option. Select it.
  3. Navigate to Software Update: Within the “Settings/Other” menu, you’ll find an option labeled “Software Update.” Choose it.
  4. Update the eShop App: If there’s an update available for the eShop app, you’ll be prompted to download and install it. Follow the on-screen instructions to proceed.
  5. Restart the eShop: After the update is complete, exit the eShop and then re-open it to see if the issue has been resolved.

Updating the eShop app ensures that you have the latest version with improved performance and compatibility. If the issue persists after updating the eShop app, consider exploring the other troubleshooting steps mentioned earlier in this article.

Fix 5: Check Your Payment Method

If you’re encountering issues with making purchases on the Nintendo eShop, it’s essential to ensure that your payment method is correctly set up and valid. Follow these steps to verify your payment method:

  1. Access Your Nintendo Account: Go to the Nintendo Switch home screen, and select your user profile icon located at the top left corner.
  2. Navigate to Nintendo eShop: In your user profile, find the Nintendo eShop icon and select it.
  3. Access Account Information: Once in the eShop, scroll down on the left-hand sidebar and look for the “Settings/Other” option. Select it.
  4. Select Account Information: Under “Settings/Other,” you’ll find “Account Information.” Choose this option.
  5. Manage Payment Methods: In the “Account Information” section, you can manage your payment methods. Ensure that your credit card or PayPal information is up to date and correct.
  6. Edit or Add Payment Information: If your payment information needs editing or updating, select the relevant option to make changes. If you need to add a new payment method, follow the prompts to enter the necessary details.
  7. Save Changes: After making any updates, be sure to save your changes.
  8. Retry Your Purchase: Exit the eShop, and then try to make your purchase again to see if the issue has been resolved.
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Ensuring that your payment method is valid and up to date can often resolve payment-related problems on the Nintendo eShop.

Fix 6: Clear Cache and Cookies

Sometimes, cached data and cookies can cause glitches in the eShop. Clearing them can be a simple yet effective solution. Here’s how to do it:

  1. Access System Settings: From your Nintendo Switch home screen, select “System Settings.”
  2. Navigate to Internet: In the System Settings menu, scroll down and select “Internet” on the left-hand side.
  3. Choose Browser Settings: Find the “Browser Settings” option and select it.
  4. Clear Cache and Cookies: Within Browser Settings, you’ll have the option to “Clear Cookies and Save Data” and “Clear Cache.” Select both options to clear these data.
  5. Confirm Clearing: A confirmation prompt will appear. Confirm that you want to clear the cache and cookies.
  6. Exit Settings: After clearing cache and cookies, exit the System Settings menu.
  7. Retry eShop: Reopen the Nintendo eShop and check if the issue has been resolved.

Clearing cache and cookies can help resolve any browser-related issues that may be affecting your experience with the Nintendo eShop.

Fix 7: Restart Your Nintendo Switch

A simple but effective troubleshooting step is to restart your Nintendo Switch. Here’s how to do it:

  1. Navigate to the Home Screen: Ensure you’re on the home screen of your Nintendo Switch.
  2. Hold Down the Power Button: On the top of your Nintendo Switch, you’ll find the power button. Hold it down for a few seconds until a menu appears on the screen.
  3. Select “Power Options”: In the menu that appears, you’ll see various power-related options. Choose “Power Options.”
  4. Select “Restart”: Within the “Power Options” menu, you’ll find the “Restart” option. Select it to initiate a restart of your Nintendo Switch.
  5. Wait for the Restart: Your Nintendo Switch will power off and then turn back on. This process usually takes a minute or two.
  6. Access the eShop: Once your Nintendo Switch has restarted, open the eShop to check if the issue has been resolved.

Restarting your Nintendo Switch can often clear temporary system issues and refresh the console, potentially resolving problems with the Nintendo eShop.

Fix 8: Contact Nintendo Support

If none of the above solutions have resolved the issue with the Nintendo eShop not working, it may be time to contact Nintendo’s customer support. Here’s how to reach out to them:

  1. Visit Nintendo’s Official Website: Open your web browser and go to Nintendo’s official website at
  2. Navigate to Support: On Nintendo’s website, look for the “Support” section, typically found in the top menu or at the bottom of the page. Click on it.
  3. Select “Contact Us” or “Customer Support”: Within the Support section, you’ll usually find an option to “Contact Us” or “Customer Support.” Click on this option.
  4. Choose Your Issue: You’ll be presented with a list of common issues. Select the one that best describes your problem, which, in this case, is Nintendo eShop not working.
  5. Follow the Provided Contact Methods: Nintendo will provide contact methods such as phone numbers or email addresses. Use the method you prefer to get in touch with their customer support team.
  6. Describe Your Issue: When you contact Nintendo, be sure to provide detailed information about the problem you’re experiencing with the Nintendo eShop. The more information you can provide, the easier it will be for them to assist you.
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Nintendo’s customer support team is well-equipped to handle more complex issues and can provide personalized assistance to resolve the problem.


In conclusion, encountering issues with Nintendo eShop not working can be frustrating, but it’s essential to remember that most problems have straightforward solutions. By checking for server outages, verifying your internet connection, updating software, and reviewing payment methods, you can often resolve these issues on your own.

Additionally, understanding region locking and employing the tips and tricks mentioned can further enhance your eShop experience. With these troubleshooting techniques at your disposal, you’ll be back to gaming in no time, enjoying the vast library of games that Nintendo eShop has to offer. Happy gaming!


Why is my Nintendo eShop not working?

Nintendo eShop issues can arise due to server problems, outdated software, or internet connectivity glitches.

What should I do if the eShop servers are down?

If servers are down, wait for Nintendo to resolve the issue; it’s beyond your control.

How can I check server status?

Visit Nintendo’s official website and navigate to the Support section to check server status updates.

Why is my internet connection vital for eShop access?

A stable internet connection ensures smooth access to the Nintendo eShop and game downloads.