Are you frustrated with Spotify crashing on your iPhone? Don’t worry, you’re not alone. Many users have experienced this issue, and it can be quite disruptive to your music streaming experience. Fortunately, there are several troubleshooting steps you can take to fix Spotify crashes on your iPhone and get back to enjoying your favorite tunes.
In this article, we will explore the reasons behind Spotify crashes on iPhones and provide you with a step-by-step guide to resolve the issue. Whether you’re using an iPhone XS, iPhone 11, or the latest iPhone 12, the solutions discussed here should apply to all iPhone models running the latest iOS version.
Reasons Behind Spotify Crashing on iPhone
There can be several reasons why Spotify keeps crashing on your iPhone. Let’s take a look at some of the common causes:
- Outdated Spotify app: An outdated version of the Spotify app can lead to compatibility issues with the iOS version on your iPhone, causing the app to crash.
- Insufficient storage: If your iPhone is running low on storage space, it can affect the performance of apps like Spotify, leading to crashes.
- Corrupted cache data: Over time, cached data accumulated by the Spotify app can become corrupted, resulting in crashes. Clearing the cache can help resolve this issue.
- Network connectivity problems: Unstable or weak internet connection can disrupt the functioning of Spotify, causing crashes during music playback.
- Conflicting apps: In some cases, other apps running in the background may conflict with Spotify and cause it to crash. Identifying and addressing such conflicts is crucial.
How to fix Spotify Keeps Crashing on iPhone?
Now that we understand the possible causes, let’s delve into the troubleshooting steps to fix the Spotify crashing issue on your iPhone.
Fix 1: Update Spotify App and iOS
Keeping your Spotify app and iOS updated is crucial to ensure compatibility and stability. Follow these steps to update both:
- Update Spotify app: Open the App Store on your iPhone and tap on the “Updates” tab at the bottom right corner. If there is an available update for Spotify, you will find it listed here. Tap the “Update” button next to Spotify to install the latest version.
- Update iOS: To update your iPhone’s iOS, go to “Settings” and scroll down to “General.” Tap on “Software Update” and if a new update is available, you will see it listed here. Tap “Download and Install” and follow the on-screen instructions to complete the update process.
Once the updates are installed, launch Spotify and check if the crashing issue persists. Updating the app and iOS often resolves compatibility conflicts and provides bug fixes that can help stabilize the app. If the issue persists, proceed to the next fix.
Fix 2: Free Up Storage Space
Insufficient storage on your iPhone can cause apps like Spotify to crash. To free up space, try the following steps:
- Delete unnecessary apps: Go through your apps and delete the ones you no longer use. Press and hold an app icon on your home screen until it starts wiggling, then tap the “X” button on the app you want to remove. Confirm the deletion by selecting “Delete” when prompted.
- Remove old files: Delete unnecessary files, such as old photos, videos, or music that you no longer need. You can do this by opening the Photos or Files app and selecting the items you want to delete, then tapping the trash can icon.
- Offload unused apps: Offloading apps temporarily removes the app but keeps its documents and data intact. This can help free up space without losing important information. Go to “Settings” > “General” > “iPhone Storage” and scroll down to the “Recommendations” section. Tap on “Offload Unused Apps” and confirm the action.
After freeing up storage space, relaunch Spotify and check if the crashing issue has been
resolved. If not, proceed to the next fix.
Fix 3: Clear Spotify Cache
Cached data can accumulate over time and become corrupted, leading to app crashes. Clearing the Spotify cache can help resolve this issue. Follow these steps:
- Open the Spotify app on your iPhone and tap on the “Home” tab at the bottom left corner.
- Tap on the gear icon in the top-right corner to access the settings.
- Scroll down and tap on “Storage.”
- Under the “Storage” section, tap on “Delete Cache.”
- A confirmation message will appear. Tap “OK” to proceed.
Once the cache is cleared, restart Spotify and check if the crashing issue persists. Clearing the cache removes any corrupted data and allows the app to function more smoothly. If the issue continues, move on to the next fix.
Fix 4: Check Network Connection
A stable network connection is essential for uninterrupted music streaming on Spotify. To troubleshoot network-related issues, try the following steps:
- Switch network connection: If you’re experiencing crashes while using Wi-Fi, try switching to cellular data or vice versa. Go to “Settings” > “Wi-Fi” (or “Mobile Data”) and toggle the respective options.
- Reset router: If you’re using Wi-Fi, restart your router to refresh the connection. Unplug the power cable from the router, wait for about 10 seconds, and then plug it back in. Allow the router to fully restart before attempting to use Spotify again.
- Connect to a different network: If possible, connect to a different Wi-Fi network to determine if the issue is specific to your current network. Connect to a friend’s Wi-Fi or a public hotspot and check if Spotify continues to crash.
After checking your network connection, relaunch Spotify and see if the crashing issue has been resolved. If not, move on to the next fix.
Read more: Spotify Web Player Not Working: Reasons and Solutions
Fix 5: Close Background Apps
Running multiple apps simultaneously can strain your iPhone’s resources and lead to performance issues. To close background apps, follow these steps:
- Swipe up from the bottom of the screen (or double-press the Home button on iPhones with a physical Home button) to access the app switcher.
- Swipe left or right to navigate through the open apps.
- Swipe up on the Spotify app card to close it.
Closing unnecessary background apps can free up memory and potentially resolve crashes. Relaunch Spotify and check if the issue has been resolved.
Fix 6: Reset Network Settings
Resetting the network settings on your iPhone can help fix network-related issues that may be causing Spotify to crash. Here’s how you can reset network settings:
- Go to “Settings” on your iPhone.
- Scroll down and tap on “General.”
- Scroll to the bottom and select “Reset.”
- Tap on “Reset Network Settings.”
- Enter your passcode if prompted, and confirm the action.
Please note that resetting network settings will remove saved Wi-Fi passwords and Bluetooth connections. You will need to reconnect to Wi-Fi networks and pair Bluetooth devices again. After resetting the network settings, launch Spotify and check if it crashes. Resetting the network settings can resolve any underlying network configuration issues that may be causing the app to crash.
Fix 7: Reinstall Spotify App
If the previous fixes didn’t resolve the issue, reinstalling the Spotify app can help fix any potential software conflicts or corrupted app files. Here’s how you can reinstall Spotify on your iPhone:
- Press and hold the Spotify app icon on your home screen until it starts to shake.
- Tap the “X” button on the top-left corner of the app icon to delete it.
- Confirm the deletion by selecting “Delete” when prompted.
- Open the App Store on your iPhone and search for “Spotify.”
- Tap the cloud icon or “Get” button to reinstall the app.
- Once the installation is complete, launch Spotify and log in to your account.
Reinstalling the app ensures you have a fresh installation, which can resolve any underlying issues that caused the crashing problem. Check if Spotify continues to crash after reinstalling the app.
Fix 8: Contact Spotify Support
If none of the previous fixes have resolved the issue, it may be time to seek assistance from Spotify’s support team. Contacting Spotify support allows you to report the issue directly and receive personalized assistance. Here’s how you can reach out to Spotify support:
- Open the Spotify app on your iPhone.
- Go to “Settings” by tapping the gear icon in the top-right corner.
- Scroll down and tap on “Support.”
- Select the option to contact Spotify support, such as “Contact Us” or “Chat with us.”
- Follow the instructions provided to submit your issue and communicate with a Spotify support representative.
Provide them with details about the crashing issue, the troubleshooting steps you have already tried, and any error messages you may have encountered. Spotify support will guide you through further troubleshooting steps or provide a solution to the problem.
Preventing Spotify Crashes on iPhone
While troubleshooting fixes can help resolve Spotify crashes on your iPhone, it’s always better to prevent such issues from occurring in the first place. Here are some preventive tips to ensure a smooth music streaming experience on Spotify:
1. Keep Spotify and iOS Updated
Regularly updating the Spotify app and your iPhone’s iOS is essential to maintain compatibility and stability. Enable automatic app updates in your iPhone settings to ensure you’re always running the latest version of Spotify. Similarly, keep your iOS up to date by regularly checking for updates in the “Software Update” section of the settings.
2. Clear Cache Periodically
Clearing the cache of the Spotify app can help prevent the accumulation of corrupted data. Periodically clear the cache by going to “Settings” > “Storage” > “Delete Cache” within the Spotify app. This will help maintain the app’s performance and reduce the likelihood of crashes.
3. Manage Storage Space
Ensure your iPhone has sufficient storage space available. Regularly clean up your device by deleting unnecessary apps, files, and media that you no longer need. By keeping your iPhone’s storage space optimized, you reduce the chances of resource-related issues that can lead to app crashes.
4. Avoid Running Too Many Apps Simultaneously
Running multiple resource-intensive apps simultaneously can overload your iPhone’s memory and lead to performance issues. Try to close unnecessary apps running in the background when using Spotify to allocate more resources to the music streaming experience.
5. Maintain a Stable Network Connection
Ensure that your iPhone has a stable and reliable internet connection while using Spotify. Connect to a secure Wi-Fi network or use a cellular data connection with strong signal strength to prevent interruptions or buffering issues that can cause app crashes.
By following these preventive tips, you can minimize the chances of experiencing Spotify crashes on your iPhone and enjoy uninterrupted music streaming on the go.
Troubleshooting steps and preventive measures can help resolve Spotify crashes on your iPhone, ensuring a smooth music streaming experience. By updating the app and iOS, managing storage space, clearing cache, and maintaining a stable network connection, you can prevent future issues. If problems persist, reinstalling the app or seeking assistance from Spotify support can provide further solutions. Remember to stay proactive in keeping your device optimized and enjoy uninterrupted music on Spotify.
Possible reasons include outdated app version, insufficient storage, corrupted cache, network issues, or conflicting apps.
Open the App Store for Spotify updates, and go to Settings > General > Software Update for iOS updates.
Delete unnecessary apps, files, and offload unused apps to free up storage.
Go to Spotify Settings > Storage > Delete Cache to clear the cache.
Switch between Wi-Fi and cellular data or reset your router to troubleshoot connectivity issues.
Swipe up from the bottom or double-press the Home button to access the app switcher and close apps.
Keep Spotify and iOS updated, clear cache periodically, manage storage space, avoid running too many apps, and maintain a stable network connection.