Wyze error code 90 – How to fix

Wyze Cam, an affordable and feature-rich indoor security camera developed by Wyze, a Seattle-based company, has gained popularity for its combination of low price and extensive features. Despite its acclaim, some users encounter a common issue: the Wyze error code 90. This article delves into what causes this error and how to resolve it.

What is Wyze Error Code 90?

Users experiencing this error receive a message prompting them to power cycle the camera with a note that the device is offline. However, simply restarting the camera may not always rectify the problem. Two primary factors contribute to this error:

1. Poor Internet Connectivity: Since Wyze Cam relies heavily on an internet connection, any issues with Wi-Fi can significantly impact its functionality. While the camera can operate without an internet connection, certain features become unavailable.
2. Incompatibility Between Mobile Device and Wyze Cam: Setting up the Wyze Cam involves connecting it to the Wyze app on a mobile device. If there’s an incompatibility between the camera and the mobile device, the setup process cannot be completed.

How to fix Wyze Error Code 90

Follow the below steps to fix this problem:

Reboot Wyze Cam and Your Phone

Rebooting both your Wyze Cam and your phone is often an effective first step in troubleshooting the Wyze error code 90. Here’s how to do it:

Rebooting Your Wyze Cam

1. Turn Off the Camera: Unplug your Wyze Cam from the power source.
2. Wait for a Few Seconds: Allow at least 10-20 seconds to pass. This brief period lets the camera fully shut down and clear any temporary caches.
3. Power On the Camera: Plug the camera back into the power source. The device should start automatically. If it has a physical power button, turn it on.

Rebooting Your Phone

1. Power Off Your Phone: The method varies depending on your phone’s model and make. Generally, you can hold down the power button and select ‘Power off’ or ‘Shut down’ from the options that appear.
2. Wait for a Moment: After your phone is completely turned off, wait for about 30 seconds. This allows the phone’s system to reset.
3. Turn On Your Phone: Press and hold the power button again until the phone starts up.

After Rebooting

Once both your Wyze Cam and phone are rebooted:

1. Reconnect to Wi-Fi: Ensure your phone is connected to your Wi-Fi network.
2. Open the Wyze App: Launch the Wyze app on your smartphone.
3. Reconnect the Camera: Follow the in-app instructions to reconnect your Wyze Cam. This typically involves selecting the camera in the app and following prompts to establish a connection.

Check Phone Compatibility

To ensure your phone is compatible with the Wyze Cam, visit Wyze’s official website and check the product specifications for minimum operating system requirements for both iOS and Android devices. Compare these requirements with your phone’s current OS version, accessible in the ‘About’ section of your phone’s settings. For additional details, refer to the Wyze app’s description in your phone’s app store, which may list specific compatibility requirements. If your device doesn’t meet these criteria, consider updating your phone’s OS or using an alternative smartphone that fulfills the Wyze Cam’s compatibility needs. For any uncertainties or persistent issues, contacting Wyze customer support can provide tailored assistance.

Check Internet Connectivity

Checking and ensuring strong internet connectivity is crucial when dealing with Wyze error code 90. Here’s a concise guide to do so:

1. Wi-Fi Signal Strength: First, check the Wi-Fi signal strength on your smartphone and near your Wyze Cam. Weak signals can lead to connectivity issues.
2. Restart Router: Unplug your router, wait for about 30 seconds, and then plug it back in. This can resolve temporary network glitches.
3. Check Router’s Bandwidth: Ensure your router isn’t overloaded with too many devices. Too many connections can slow down or disrupt the Wi-Fi signal.
4. Distance from Router: If your Wyze Cam is too far from the router, the signal may be weak. Try moving the camera closer to the router or consider using a Wi-Fi range extender.
5. Test Internet Speed: Use a speed testing website or app on your phone to check the internet speed. Slow speeds can impact the camera’s performance.
6. Check for Interference: Other electronic devices, like microwaves or cordless phones, can interfere with your Wi-Fi signal. Move such devices away from your router and Wyze Cam.

Re-plug the SD card

To re-plug the SD card in your Wyze Cam, first power off the camera. Remove the SD card by gently pushing it in until it ejects. Inspect it for damage and clean it if necessary. Reinsert the card firmly until it clicks into place, ensuring it’s properly seated. Power on the camera and check the Wyze app to see if the issue is resolved. Use a high-quality SD card compatible with your Wyze Cam to avoid further issues.

Conclusion

Wyze error code 90 can be frustrating but is often resolvable through these troubleshooting steps. Ensuring good internet connectivity, checking device compatibility, and proper SD card installation are key to overcoming this issue. For more detailed information or specific support, visiting the Wyze support page or contacting their customer service can provide additional assistance.