Wyze error code 90

Are you experiencing Wyze Error Code 90 while using your Wyze device? This error can be frustrating but don’t worry, you’re not alone. Many Wyze users have reported encountering this error, which prevents the device from functioning properly. In this article, we will discuss the reasons for this error and provide a step-by-step guide on how to fix it.

Understanding Wyze Error Code 90

Wyze Error Code 90 occurs when there is a problem with the communication between the Wyze device and the server. This error code indicates that the device is unable to connect to the server or has lost its connection. This can happen due to various reasons, such as a weak Wi-Fi signal, a faulty device, or a problem with the Wyze server.

Reasons for Wyze Error Code 90

Weak Wi-Fi Signal:

One of the most common reasons for Wyze Error Code 90 is a weak Wi-Fi signal. If your device is located too far from your router, the Wi-Fi signal may not be strong enough to maintain a stable connection. This can cause the device to lose its connection to the server and display the error code.

Device Overload:

Another reason for Wyze Error Code 90 is device overload. If too many devices are connected to the same network, the server may not be able to handle the load, resulting in connection issues.

Problem with the Wyze Server:

Sometimes, the Wyze server may be down or experiencing technical difficulties, which can result in error code 90. This is beyond your control and requires the Wyze team to resolve the issue.

How to Fix Wyze Error Code 90?

Now that you understand the reasons for Wyze Error Code 90, let’s discuss how to fix it. Follow these step-by-step instructions to resolve the issue:

Fix 1: Check Your Wi-Fi Signal

The first step in resolving Wyze Error Code 90 is to check your Wi-Fi signal. A weak Wi-Fi signal can cause the device to lose its connection to the server and display the error code. Follow these steps to check your Wi-Fi signal:

Step 1: Move Your Wyze Device Closer to Your Router

Move your Wyze device closer to your router to improve the strength of the Wi-Fi signal. This will help ensure that the device maintains a stable connection to the server. If the error code disappears after moving the device closer to the router, then a weak Wi-Fi signal was the cause of the issue.

Step 2: Check Your Wi-Fi Network

Check your Wi-Fi network to ensure that your device is connected to the correct network. If you have multiple Wi-Fi networks, make sure that you’re connected to the right one. Also, check that your network is working correctly by connecting another device to it and verifying that it can access the internet.

Step 3: Restart Your Router and Modem

Restarting your router and modem can also help improve the strength of the Wi-Fi signal. Unplug your router and modem from the power source and wait for at least 30 seconds before plugging them back in. This will give your devices enough time to reset and reconnect to the internet. Once they’re both restarted, try connecting your Wyze device to the Wi-Fi network again.

Step 4: Reset Your Wyze Device’s Wi-Fi Connection

If the above steps didn’t fix the issue, you can try resetting your Wyze device’s Wi-Fi connection. To do this, follow these steps:

1. Open the Wyze app on your smartphone or tablet and select the Wyze device that’s displaying the error code.
2. Tap on the “Settings” icon at the top right corner of the screen.
3. Scroll down and tap on “Wi-Fi Settings.”
4. Tap on “Forget this Network” to erase the current Wi-Fi network.
5. Reconnect to the Wi-Fi network by selecting it from the list of available networks and entering the Wi-Fi password.
6. Wait for your device to connect to the network and try accessing it again.

Wyze Error Code 90 can be frustrating, but it’s usually caused by a weak Wi-Fi signal or a connection issue between the device and the server. Follow the steps outlined above to check your Wi-Fi signal and resolve the issue. If none of the steps worked, contact Wyze support for further assistance.

Fix 2: Restart Your Wyze Device

If checking your Wi-Fi signal didn’t resolve Wyze Error Code 90, the next step is to restart your Wyze device. This will reset the device and help it reconnect to the server. Follow these steps to restart your Wyze device:

Step 1: Unplug Your Wyze Device

To restart your Wyze device, unplug it from the power source. Wait for at least 30 seconds before plugging it back in.

Step 2: Wait for the Wyze Device to Restart

Once you’ve plugged in the device, wait for it to restart. You’ll know that it’s restarted when the LED light on the device turns on.

Step 3: Reconnect to the Wyze App

Once your Wyze device has restarted, reconnect it to the Wyze app on your smartphone or tablet. Open the app and select the device that was displaying the error code. You should be able to access the device without encountering the error code. If restarting your Wyze device didn’t resolve the issue, move on to the next step.

Fix 3: Restart Your Router

If restarting your Wyze device didn’t work, the next step is to restart your router. A router reset can help resolve any connection issues between your device and the server. Here’s how to restart your router:

Step 1: Locate Your Router

Locate your router and unplug it from the power source. This will completely shut down your router.

Step 2: Wait for 30 Seconds

Wait for at least 30 seconds before plugging your router back in. This will allow your router to be fully reset.

Step 3: Plug in Your Router

After waiting for 30 seconds, plug your router back into the power source. Your router should start booting up and connecting to the internet.

Step 4: Wait for Your Router to Restart

Wait for your router to fully restart before trying to connect to the internet. This may take a few minutes, so be patient.

Step 5: Reconnect Your Wyze Device to the Internet

Once your router has restarted, reconnect your Wyze device to the internet. Open the Wyze app and select the device that was displaying the error code. You should now be able to access the device without encountering the error code. If restarting your router didn’t resolve the issue, move on to the next step.

Fix 4: Check Your Wyze App and Firmware

If restarting your router didn’t work, you can try checking your Wyze app and firmware for any updates or issues. Follow these steps to check for updates:

Step 1: Update Your Wyze App

Check the app store on your smartphone or tablet for any updates to the Wyze app. If there is an update available, download and install it.

Step 2: Update Your Wyze Device Firmware

Open the Wyze app and select the device that was displaying the error code. Go to the device settings and check for any firmware updates. If there is an update available, install it.

Step 3: Reconnect to the Internet

Once you’ve updated your Wyze app and firmware, reconnect your device to the internet. Open the Wyze app and select the device that was displaying the error code. You should now be able to access the device without encountering the error code. If checking your Wyze app and firmware didn’t resolve the issue, move on to the next step.

Fix 5: Contact Wyze Support

If none of the above steps worked, contact Wyze support for further assistance. They can help you diagnose the issue and provide a solution to resolve it. Make sure to provide them with as much information as possible, such as the error code number and any steps you’ve already taken to try and resolve the issue.

Fix 4: Check the Wyze Server Status

If you’ve tried all the above steps and you’re still encountering Wyze Error Code 90, it may be due to a problem with the Wyze server. Follow these steps to check the Wyze server status:

Step 1: Check the Wyze Website

Visit the Wyze website and check for any server status updates. If there is an ongoing issue with the server, you’ll see a notification on the website.

Step 2: Check Wyze Social Media Channels

Check Wyze’s social media channels, such as Twitter or Facebook, for any server status updates. The company often posts updates on social media channels to keep customers informed of any ongoing issues.

Step 3: Contact Wyze Support

If you’re still not sure whether the Wyze server is down or not, contact Wyze support. They can check the server status and let you know if there are any ongoing issues. If there is a problem with the server, you’ll need to wait until the issue is resolved.

Fix 5: Reset Your Wyze Device

If none of the above steps worked, resetting your Wyze device to its default settings may resolve the issue. Follow these steps to reset your Wyze device:

Step 1: Press and Hold the Reset Button

Locate the reset button on your Wyze device. The location of the reset button may vary depending on the device. Press and hold the reset button for at least 10 seconds.

Step 2: Wait for the LED Light to Blink

Release the reset button and wait for the LED light on the device to blink. This indicates that the device has been reset to its default settings.

Step 3: Reconnect Your Device to the Wyze App

Once your device has been reset, you’ll need to reconnect it to the Wyze app. Open the app and select the device that was displaying the error code. Follow the setup instructions to connect the device to your Wi-Fi network and the Wyze app.

Step 4: Test the Device

After reconnecting your device, test it to make sure it’s working correctly. If the error code is gone, then the reset worked. If the error code is still present, contact Wyze support for further assistance.

Wyze Error Code 90 can be caused by various reasons, but resetting your Wyze device to its default settings may resolve the issue. Follow the steps outlined above to reset your device and reconnect it to the Wyze app. If the error code is still present, contact Wyze support for further assistance.

Fix 6: Contact Wyze Support

If none of the above steps resolved Wyze Error Code 90, the next step is to contact Wyze support. Here’s how to get in touch with them:

Step 1: Visit the Wyze Support Website

Visit the Wyze support website and click on the “Contact Us” link. This will take you to a page where you can submit a support request.

Step 2: Submit a Support Request

Fill out the support request form with as much detail as possible. Provide your name, email address, phone number, and a detailed description of the issue you’re experiencing. Include any error codes or error messages you’ve encountered.

Step 3: Wait for a Response

After submitting your support request, wait for a response from Wyze support. They may contact you via email or phone to gather more information about the issue. They may also provide troubleshooting steps to try and resolve the issue.

Step 4: Follow Up

If you haven’t heard back from Wyze support within a reasonable amount of time, follow up with them. You can send them a follow-up email or call their support line to check on the status of your request.

Wyze Error Code 90 can be caused by various reasons, and if none of the above steps resolved the issue, it’s best to contact Wyze support. Submit a support request through the Wyze support website, provide as much detail as possible, and wait for a response from their team. With their help, you should be able to resolve the issue and continue using your Wyze device without any problems.

Fix 7: Check Your Wyze Account Settings

If you’re still encountering Wyze Error Code 90, it may be due to an issue with your Wyze account settings. Follow these steps to check your Wyze account settings:

Step 1: Open the Wyze App

Open the Wyze app on your smartphone or tablet and log in to your account.

Step 2: Check Your Account Settings

Go to the account settings section of the app and check your account details. Make sure that your account information is up to date and that you’re using the correct login credentials.

Step 3: Verify Your Email Address

Verify that your email address is correct and that you’ve received a confirmation email from Wyze. If you haven’t received a confirmation email, contact Wyze support to verify your email address.

Step 4: Check Your Subscription

If you’re using Wyze Cam Plus or any other Wyze subscription service, make sure that your subscription is active and up to date. If your subscription has expired, you may encounter connection issues with your Wyze device.

Wyze Error Code 90 can be caused by various reasons, and if none of the above steps resolved the issue, it may be due to an issue with your Wyze account settings. Follow the steps outlined above to check your Wyze account settings, verify your email address, and check your subscription status. If the error code is still present, contact Wyze support for further assistance.

Fix 8: Check Your Network Firewall Settings

If you’re still encountering Wyze Error Code 90, it may be due to your network firewall settings. Follow these steps to check your network firewall settings:

Step 1: Check Your Router Firewall Settings

Log in to your router and check your firewall settings. Make sure that the firewall isn’t blocking your Wyze device from connecting to the internet. If it is, disable the firewall or add your Wyze device to the list of allowed devices.

Step 2: Check Your Computer Firewall Settings

Check your computer firewall settings to make sure that it’s not blocking your Wyze device from connecting to the internet. If it is, disable the firewall or add your Wyze device to the list of allowed devices.

Step 3: Check Your Antivirus Software Settings

Check your antivirus software settings to make sure that it’s not blocking your Wyze device from connecting to the internet. If it is, disable the antivirus software or add your Wyze device to the list of allowed devices.

Read more: Error Code 520 – How to fix it

Conclusion

Wyze Error Code 90 can be caused by various reasons, including weak Wi-Fi signal, an overloaded device, or a problem with the Wyze server. Follow the above steps to resolve the issue, such as checking your Wi-Fi signal, restarting your Wyze device or router, checking your Wyze app and firmware, resetting your device, contacting Wyze support, checking your Wyze account settings, and checking your network firewall settings. By following these steps, you should be able to resolve the issue and continue using your Wyze device without any problems. Remember to stay patient and contact Wyze support if needed.

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