Roku Error 014.50: How to Troubleshoot and Fix the Issue

If you are a Roku user, you might have come across Roku error code 014.50 at some point. This error code indicates that your Roku device is unable to connect to the wireless network. The reasons for this error can vary, such as an incorrect wireless password, weak wireless signal, or network configuration issues or Roku LowPower. In this article, we will discuss in detail the reasons for the error and the steps you can take to troubleshoot and fix it.

Reasons for Roku Error 014.50

1. Incorrect Wireless Password One of the most common reasons for the Roku error code 014.50 is an incorrect wireless password. If the password you have entered is incorrect, your Roku device will not be able to connect to the wireless network.
2. Weak Wireless Signal Another reason for the Roku error 014.50 is a weak wireless signal. If your Roku device is too far away from your wireless router, or if there are too many obstacles between your Roku device and your router, you may experience a weak signal. This can cause the Roku device to be unable to connect to the network.
3. Network Configuration Issues Network configuration issues can also cause Roku error code 014.50. If your router is not configured properly, or if there are issues with your network settings, your Roku device will not be able to connect to the wireless network.

How to Fix Roku Error 014.50

There are several ways to fix the issue:

Fix 1: Restart Your Roku Device and Router

The first step in troubleshooting Roku error code 014.50 is to restart your Roku device and router. This is a simple fix that can often resolve the issue.

Here are the steps to follow:

• Unplug your Roku device and router from power.
• Wait for about a minute.
• Plug them back in and turn them on.
• Wait for your network to connect and try connecting your Roku device again.

Fix 2: Clear cache of Roku device

Clearing the cache of your Roku device can help resolve a variety of issues, including the Roku error 014.50 issue. Here’s how to clear the cache on your Roku device:

1. Press the “Home” button on your Roku remote to open the main menu.
2. Navigate to “Settings” and select it.
3. Scroll down to “System” and select it.
4. Scroll down to “Advanced system settings” and select it.
5. Select “See all” to view all options.
6. Scroll down to “System restart” and select it.
7. Select “Clear cache” and confirm your choice.
8. Wait for your Roku device to restart.

After the restart, the cache of your Roku device should be cleared. This may take a few moments to complete, but once it’s done, you can try connecting to your network again and see if the Roku error 014.50 issue has been resolved.

Fix 3: Check for Firmware Updates

Updating your Roku device’s firmware can help fix the error and improve the overall performance of your device. Here’s how to check for firmware updates:

1. Press the “Home” button on your Roku remote.
2. Select “Settings” from the home menu.
3. Select “System” from the settings menu.
4. Select “System update” from the system menu.
5. Select “Check now” to check for updates.
6. If an update is available, follow the on-screen instructions to install it.

Fix 4: Check Your Wireless Signal Strength

If restarting your Roku device and router did not resolve the issue, the next step is to check your wireless signal strength.

Here are the steps to follow:

• Move your router and Roku device closer together.
• Reduce the distance between them and remove any obstacles.
• Check the wireless signal strength in the Roku device’s settings and try to keep it at or above two bars.

Fix 5: Check Your Network Settings

If the above steps did not resolve the issue, the next step is to check your network settings.

Here are the steps to follow:

• Check that you are using the correct wireless password for your network.
• Make sure your router is configured to allow your Roku device to connect.
• Ensure your router firmware is up to date.

Fix 6: Reset Your Network Settings

If none of the above steps resolve the issue, you may need to reset your network settings.

Here are the steps to follow:

• Press the Home button on your Roku remote.
• Go to “Settings” and select “Network.”
• Choose “Reset Connection” and follow the prompts to reset your network settings.

Note: Resetting your network settings will remove any saved wireless networks and passwords from your Roku device. You will need to reconnect to your wireless network after resetting your network settings.

Fix 7: Change Your Router’s Channel

The Roku error 014.50 can also occur due to interference from other wireless devices. Changing your router’s wireless channel can help alleviate the issue. Here’s how to change your router’s wireless channel:

1. Open your web browser and enter your router’s IP address in the address bar. This is usually 192.168.1.1 or 192.168.0.1, but may vary depending on your router.
2. Enter your router’s login credentials. If you haven’t changed them, the default username and password are usually “admin” and “password,” respectively.
3. Navigate to the wireless settings page.
4. Albeit, look for an option to change the wireless channel. This may be under a “Wireless” or “Advanced settings” tab.
5. Change the channel to one that is less congested. You can use a wireless analyzer app on your phone to identify the least congested channel.
6. Save the changes and restart your router.

Fix 8: Update Your Router Firmware

An outdated router firmware can also cause the Roku error 014.50 issue. Here’s how to update your router firmware:

1. Open your web browser and enter your router’s IP address in the address bar.
2. Enter your router’s login credentials.
3. Navigate to the router’s firmware update page.
4. Check for any available firmware updates and download them.
5. Follow the on-screen instructions to update your router firmware.
6. Restart your router and try connecting your Roku device again.

Fix 9: Disable Network Pings

Another way to fix the Roku error 014.50 is by disabling network pings on your router. Network pings are used to check if a device is connected to the network, but can sometimes cause issues with certain devices like Roku. Here’s how to disable network pings:

1. Open your web browser and enter your router’s IP address in the address bar.
2. Enter your router’s login credentials.
3. Navigate to the router’s settings page.
4. Look for an option to disable network pings. This may be under a “Security” or “Advanced settings” tab.
5. Fourthly, disable network pings and save the changes.
6. Restart your router and try connecting your Roku device again.

Fix 10: Check Your Router’s Security Settings

The Roku error 014.50 can also occur if your router’s security settings are too strict. Here’s how to check your router’s security settings:

1. Open your web browser and enter your router’s IP address in the address bar.
2. Enter your router’s login credentials.
3. Navigate to the router’s security settings page.
4. Look for an option to change the security level. This may be under a “Wireless” or “Advanced settings” tab.
5. Lower the security level to “WPA-PSK (TKIP)” or “WPA2-PSK (AES)”.
6. Finally, Save the changes and restart your router.

Fix 11: Use a Wired Connection

If you’re still experiencing the Roku error 014.50 issue, try connecting your Roku device to your router using an Ethernet cable. Here’s how to do it:

1. Connect one end of the Ethernet cable to your router and the other end to your Roku device.
2. Press the “Home” button on your Roku remote.
3. Navigate to “Settings” and select it.
4. Scroll down and select “Network.”
5. Select “Wired (Ethernet)” and follow the on-screen instructions to connect to your network.
6. Further, try streaming content on your Roku device again.

Fix 12: Check for Network Interference

Sometimes, interference from other devices on your network can cause the Roku error 014.50 issue. Here’s how to check for network interference:

1. Move your Roku device closer to your router.
2. Turn off any devices that may be interfering with your network, such as microwaves, cordless phones, or other electronics.
3. Try connecting your Roku device to your network again.

Fix 13: Change Your DNS Settings

Changing your DNS settings can also help fix the Roku error 014.50 issue. Here’s how to change your DNS settings:

1. Press the “Home” button on your Roku remote.
2. Navigate to “Settings” and select it.
3. Scroll down and select “Network.”
4. Select “Set up connection” and follow the on-screen instructions.
5. When prompted, select “Manual” for the DNS settings.
6. Enter 8.8.8.8 for the primary DNS and 8.8.4.4 for the secondary DNS.
7. Simultaneously, save your changes and try connecting your Roku device to your network again.

Fix 14: Factory Reset Your Roku Device

Afterwards, If none of the above methods work, a factory reset of your Roku device may help fix the error. Keep in mind that a factory reset will erase all your settings and preferences, so you’ll need to set up your Roku device again. Here’s how to factory reset your Roku device:

1. Press the “Home” button on your Roku remote.
2. Select “Settings” from the home menu.
3. Select “System” from the settings menu.
4. Select “Advanced system settings” from the system menu.
5. Select “Factory reset” from the advanced system settings menu.
6. Follow the on-screen instructions to confirm the factory reset.
7. Once your device has been reset, follow the on-screen instructions to set it up again.

Fix 15: Contact Your Internet Service Provider or Roku Support

If none of the above steps resolve the issue, you may need to contact your internet service provider or Roku support for further assistance. Correspondingly, they can help you troubleshoot the issue and provide you with the necessary support to resolve the issue.

Conclusion

In conclusion, Roku error 014.50 can be a frustrating issue that prevents you from streaming content on your Roku device. However, there are several ways to fix this issue, such as checking your network connection, resetting your device, and clearing the cache. By following these methods and troubleshooting steps, you can easily get your Roku device up and running again. If you’re still experiencing the issue, it’s best to contact Roku support for further assistance. Basically with these solutions, you can enjoy your favorite shows and movies on your Roku device without any interruptions.

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