PS4 controller keeps disconnecting even when plugged in

If your PS4 controller keeps disconnecting even when it’s plugged in, you’re not alone. Many gamers face this frustrating issue. Let’s look at the potential reasons and explore effective solutions.

ps4 controller keeps disconnecting even when plugged in

Reasons Why Your PS4 Controller Disconnects When Plugged in

  • Weak or Interrupted Bluetooth Signal: The PS4 controller relies heavily on Bluetooth connectivity. Interference, distance, or physical obstructions could cause a weak or interrupted signal, leading to disconnection even when plugged in.
  • Faulty Charging Cable: A faulty charging cable can be a hidden culprit. It may appear that your controller is plugged in, but an issue with the cable could prevent efficient charging and communication, causing disconnections.
  • Software Glitches: Sometimes, software glitches on your PS4 or the controller firmware can cause unexpected disconnections. These glitches often occur due to incomplete updates or software conflicts.
  • Hardware Issues: Lastly, hardware issues with the controller or the console itself can result in disconnections. This could be due to aging or damaged components.

How to fix a PS4 Controller That Disconnects When Plugged In?

Fix 1: Eliminate Bluetooth Interference

  • Step 1: Isolate the PS4 console. Keep it away from other electronic devices that could interfere with the Bluetooth signal, such as microwaves, cordless phones, or other gaming consoles.
  • Step 2: Reduce distance between the PS4 console and the controller. This helps to maintain a strong Bluetooth connection.
  • Step 3: Remove any physical obstructions. Ensure nothing stands between the PS4 and the controller that might obstruct the signal.
  • Step 4: If you are using a Bluetooth headset with your PS4, try disconnecting it. The headset could be competing for the Bluetooth signal, causing your controller to disconnect.

Fix 2: Check and Replace the Charging Cable

A simple yet effective step is to examine the charging cable.

  • Step 1: Inspect the cable for any visible damages. Frayed or broken wires are a clear sign of trouble.
  • Step 2: Use a different charging cable. If the controller maintains its connection, the problem was likely the old cable.

Fix 3: Update or Reset the Controller Software

Refreshing the controller software can help resolve any software glitches.

  • Step 1: Connect the controller to the PS4. Navigate to “Settings > Devices > Controllers.”
  • Step 2: Select the option to “Update Device Software”. Follow the on-screen instructions.
  • Step 3: If updating doesn’t help, consider resetting the controller. Locate the reset button (a small hole at the back of the controller), and gently press it with a thin tool. Note that this will delete all paired devices, and you will need to pair the controller again.
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Fix 4: Seek Professional Help

In case the disconnection problem persists after trying all the fixes, it may be a sign of a deeper hardware issue. In such a case, it’s advisable to seek professional assistance.

  • Step 1: Reach out to Sony’s customer service. They can provide you with guidance tailored to your specific situation.
  • Step 2: If they recommend, take your console and controller to an authorized service center. This ensures that any repair work is carried out by trained professionals who are familiar with PS4 hardware.
  • Step 3: If your controller or console is still under warranty, inquire about a possible replacement or free repair. Just ensure you have your purchase receipts and warranty documents handy.

Please note, attempting hardware fixes on your own can lead to further damage if not done correctly. Therefore, it’s always safer and wiser to consult professionals for such issues.

Fix 5: Re-pair the Controller

Sometimes, the solution could be as simple as re-pairing your controller with the console.

  • Step 1: Switch off your PS4.
  • Step 2: Connect the PS4 controller to the console using a USB cable.
  • Step 3: Press the PS button on the controller to turn it on.
  • Step 4: If the light bar turns blue, the pairing was successful. If not, repeat the process.

Fix 6: Change Power Save Settings

The power save settings on your PS4 might be causing the disconnections. Changing these settings can help.

  • Step 1: Navigate to the Settings menu on your PS4.
  • Step 2: Scroll down and select the “Power Save Settings” option.
  • Step 3: Go to “Set Features Available in Rest Mode”.
  • Step 4: Here, you need to ensure the “Stay Connected to the Internet” and “Supply Power to USB Ports” options are ticked. This allows your PS4 controller to remain charged and connected even in rest mode.

Remember, finding a solution to a technology problem like this often requires patience. If none of these fixes work for you, contact Sony’s customer support for further assistance. They’re there to help!

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Read more: PS4 error np-34958-9

Fix 7: Restore Default Settings on PS4

Restoring your PS4 to its default settings may rectify the issue if it is software related.

  • Step 1: Head to the Settings menu on your PS4.
  • Step 2: Scroll down and select the “Initialization” option.
  • Step 3: Click on “Restore Default Settings”. This will reset all settings but won’t delete your data.
  • Step 4: Follow the on-screen instructions to complete the process. Once done, try connecting your controller again.

Fix 8: Clean Controller Ports

Dust or debris in the controller’s charging port can prevent a solid connection, causing the controller to disconnect.

  • Step 1: Disconnect your PS4 controller.
  • Step 2: Use a can of compressed air to blow into the charging port and remove any dust or debris.
  • Step 3: Try plugging in and using the controller again. If the issue was due to dirt or debris, this should solve it.

Trying these different solutions can save you from dealing with the inconvenience of a persistently disconnecting controller. Be patient and methodical in your approach, and you’ll hopefully find a fix that works for you.

Preventing Future PS4 Controller Disconnections

To avoid encountering the same issue in the future, here are some preventive measures you can take:

  1. Regularly Update Your PS4 and Controller: Keeping your PS4 and controller firmware updated can help prevent software-related issues that might cause disconnections. Regularly check for updates and install them promptly.
  2. Maintain Your Controller and Console: Good maintenance is crucial for all electronic devices. Regularly clean your controller, especially the charging port, to avoid dirt build-up. Also, ensure your console is well-ventilated and clean to avoid overheating, which can cause connectivity issues.
  3. Use Quality Charging Cables: Avoid using cheap or damaged charging cables. These can cause poor charging performance and might even damage the controller’s battery in the long run.
  4. Avoid Draining the Controller Battery Completely: Try not to let your controller battery drain completely. Frequently doing so can decrease the battery lifespan, causing connectivity issues. It’s best to recharge the controller when the battery level is low.
  5. Limit Bluetooth Interference: Keep other Bluetooth devices away from your PS4 to avoid interference. Also, try to play in a place without many physical obstructions between the console and the controller for a strong Bluetooth signal.

Following these preventive measures can save you a lot of time and frustration. It can also enhance the overall gaming experience with your PS4.


The persistent disconnection of a plugged-in PS4 controller can be quite perplexing and frustrating for users. However, by implementing effective troubleshooting techniques and seeking professional assistance if needed, this issue can be resolved. Transition words, such as “however” and “by implementing,” can guide users through the resolution process, ensuring a smooth and satisfactory gaming experience.

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Why does my PS4 controller keep disconnecting even when it’s plugged in?

This issue can occur due to various reasons, such as a faulty cable or software glitches.

Could a faulty USB cable cause my PS4 controller to disconnect intermittently?

Yes, a damaged or low-quality USB cable can lead to intermittent disconnection problems.

Is it possible that the USB port on my PS4 is causing the disconnection issue?

Yes, a faulty USB port on the PS4 console can contribute to the controller disconnection problem.

What steps can I take to troubleshoot and fix the disconnection problem?

You can try reseating the cable, resetting the controller, updating system software, or using a different USB port.

Should I try resetting the PS4 controller to resolve the frequent disconnection?

Yes, resetting the controller can help resolve connectivity issues and is worth trying.

Could interference from other devices be causing the controller disconnection issue?

Yes, wireless interference from nearby devices can disrupt the connection between the controller and the console.

Is it necessary to update the PS4 system software to address the disconnecting problem?

Updating the PS4 system software is recommended as it often includes fixes for controller connectivity issues.