Why is my messenger not working

Sometimes people report that their Messenger is not functioning properly and search for ways to resolve it. This app is certainly a useful one in everyday life and you cannot afford to lose it at any cost. Why is my messenger not working? And since any kind of problem can be irritating, today we will talk about the possible ways to fix Messenger not functioning properly. So, let’s dive into the topic right away.

We all know that Messenger is the official chatting app for Facebook. Every Facebook user can connect their account to Messenger and then chat with anyone on Facebook. The app supports voice and video calls to anyone and is surely a cheap mode of communication compared to others. Photos, audio, or video file can be shared over other apps as well, from here easily. You can also execute monetary transactions by adding your debit card details. Your activities are totally encrypted and cannot be exploited by any third party to be sure.

Traits that show Messenger not working?

Messenger is an integral part of communication via Facebook. iOS and Android users are mostly found using Messenger. With an increasing number of friends and contacts every day, users reporting glitches on Messenger is also on the rise. The most predominant issues reported are:-

  • Sent messages are not reaching the recipient.
  • Sent messages take much longer to reach the recipient.
  • Messages are not getting sent due to no connection to the backend or server being in Maintenance mode.
  • The app freezes and crashes suddenly.
Why is my messenger not working
Why is my messenger not working

Probable fixes to resolve Messenger not working problem

Location and time were never an issue for communicating via Messenger. Still, the app might glitch due to numerous reasons. Every problem has a root and its own symptoms. We will be discussing each problem one by one and then suggest our solution to that problem as follows:-

No Access to Facebook Messenger

Sometimes we might come across this issue where we cannot access the app only. This is one of the most common Messenger malfunctioning issues. This may not be completely your fault. There might be technical issues regarding the main server. Let’s consider that the main server is located in a small area. It might be the reason behind this. Although this problem is short-lived. 

But if there is a hardware problem, you need to be careful. There can be possible glitches or bugs which are hindering your Messenger access. This might slow down your device and this slowing down might also reflect the other apps on the phone. Therefore, try not to use the outdated version of your software system. Because the applications, though updated, might not be fully compatible with the system software. Another possibility is your device getting virus affected somehow. 

To sort these things out, just reboot your system. If you are a Windows, iOS, and Android user, press and hold the “Power” button for some time. After switching the device off, restart using the same method. You can also directly reboot your device by selecting the “Restart” option in the first place.

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It would be best if you update your device to the latest version. This will resolve all the glitches and bug-related problems in an instance. Android users can easily update their system software by following these below-mentioned steps:-  

  1. Open the “Settings” from your phone.
  2. Navigate to the “About Device” option. Tap to open it.
  3. Select the option which says “Download Updates Manually”.
  4. Check for possible updates and update the software as soon as possible.

iOS users can check for software updates by following these steps:-

  1. Open the “Settings” from your phone.
  2. Look for the “General” option. Tap to open it.
  3. Check for possible software updates by selecting “Software Update”.
  4. Read everything related to the update. Go for Download and Install.
  5. After the downloading is done, select “Install Now” to complete the installation process.

If you still can’t access the Messenger app, consider that there are still bugs or viruses on the device. To resolve this, remove the app from your device by completely uninstalling it. Now go to the Google Play Store and reinstall the app. This will eradicate all the bugs that were previously hindering your access to the app. Now, you can use the app easily without any abruptness.

Messages not getting sent or received on Messenger

It’s another common problem regarding Messenger malfunctioning. Often noticed that users are neither able to send a message nor receive one, even being active on Messenger. This is also a short-term issue but it can be confusing as well as disgusting. Nobody wants their Messenger to stop working in between an important conversation or file transfer. 

Now, why does this happen? It is said that if the user is somehow reported by many people on Facebook, he/she might face this issue. It is also possible that the phone is not getting subjected to stable internet connectivity. Try establishing a proper internet connection by moving to some other place. 

If there are too many junk files on your device, it might run low on storage. We will talk about the steps to optimize the device by removing junk memory later.  

Messages not showing up on Messenger

This problem is indeed troublesome and requires a quick fix. If you can’t see your messages, the app is nothing but just useless. Check if your device is running on a good internet connection. Sometimes poor networks are the reason behind this issue. 

To fix Messenger not working due to improper internet, try troubleshooting it by toggling the internet “ON” and “OFF”. Also, try Force stopping the app from “Settings”. If this does not work, run over the following steps if you are an Android user:-

  1. Open “Settings” on your phone.
  2. Find and select “General Management”.
  3. Tap on “Reset”.
  4. Opt for “Reset Network Settings”.
  5. Tap “Reset Settings”.

If you are an iOS holder, you can follow these steps to fix this:-

  1. Open “Settings”.
  2. Look for the “General” menu.
  3. Tap on “Reset”.
  4. Go for “Reset Network Settings”.
  5. If prompted, type your personal password.
  6. Tap “Reset Network Settings”.
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The network settings will automatically reconfigure themselves as recommended. 

Now, check if your device has an adequate amount of memory. If the device is running on low storage, the messages will normally prevent themselves from loading. As a result, you can’t see your messages. For this, you can try cleaning out the junk files, the cache data, and all the unimportant storage from your device. The method to sort this out is slightly different for Android and iOS. Let’s go through the steps one by one:-

If you are an Android user:-

  1. Turn off the device at first
  2. Press and hold down the “Home”, “Volume Up”, and “Power” keys simultaneously to render your device into recovery mode.
  3. Use the “Volume down” buttons to navigate over the different options related to findWipe Cache Partition.
  4. Now, press the “Power” button to confirm your suitable choice.
  5. Wait, till the device prepares itself to execute the process.
  6. Tap “Reboot System Now” when the process is complete.

If you are an iOS user, you don’t need to follow certain methods. This is because iOS is mechanized in such a way that it can automatically clear up junk files. The device gets optimized itself and requires no serious monitoring.

Payment feature not working

Messenger is truly a very useful thing if you want to carry out a transaction with one of your Facebook friends. Transactions on Messenger are end-to-end encrypted and totally consolidated. If somehow the payment feature is malfunctioning, it might be a headache for some users, who regularly carry out payments over Messenger. 

Now, why does this happen? This can happen due to some probable error either at the sender or the receiver’s end. Users report that the recipient is unable to receive the transferred money sometimes. This might be a problem related to the sender’s “Debit card” or “Paypal” account. Check if your Paypal or Debit card details are linked to the app. If somehow the payment feature is disabled, enable it quickly. Also, ask the recipient to check if his account details are linked to the app. Run over these small things and your Messenger payment feature should work fine.

The Login failure problem

 A big percentage of Messenger users worldwide come across this problem often. What happens in this situation is that even after entering your login credentials correctly, you can’t log in. 

If you ever face this issue, you should check if the app is running in its older version. Sometimes the app doesn’t update automatically and requires manual handling. If that is the case, just update it to the latest version manually. 

Messenger functionality getting hindered by other apps

This issue is more common in Android devices than in others. Sometimes you need to download an app to carry out some important work related to your profession. Now, this app might work as some sort of “app blocker”. Thus, you can’t access your Messenger if that app works in the background. 

Luckily, you have a simple fix to this problem. Just boot your Android to “Safe Mode”. This will lead your device to load all the apps that are just essential enough to run your device. All third-party applications will be blocked. You can do this to check if this is the case. Find if the newly installed app is the root of this issue. After this, restart your phone. Press and hold down the “Power” button. Select “Shutdown” or “Restart” according to your choice. Your Messenger should work fine.

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Go to the service center for help

If all the above solutions fail to resolve the above issues, you can visit your nearest service center. Some problems require professional expertise, to be honest. Regardless of whether you are an Android or Apple user, you can go to the “Google Playstore” or “Apple Store” to resolve the issue you are facing. Explain to them your problem and they will surely take care of these Messenger, not working issues.


These days, the Messenger app plays a major role in our day-to-day lives. It is one of the most popular apps and many people use it as their sole mode of communication. Yes, that is why any kind of issue faced regarding its malfunction can be irritating. 

Low storage, blocking apps, older device versions, and older app versions cause these errors mostly. Sometimes, improper internet connectivity settings also trigger this error. Try out all the storage and connection-related solutions step by step.

We have worked on the possible solutions to all the common problems faced mentioned above. You can definitely look over them to fix this if ever you face a Messenger not working problem. The best case scenario is that any one of the above methods should work. The worst-case scenario is you might have to take professional help, but that is too unlikely.

Frequently Asked Questions

Why can’t I receive message notifications from Messenger?

Some people are habituated to checking texts from the notifications before actually opening them. Similar is the case for Messenger. If you can’t receive notifications from Messenger, there might be some problems regarding the Messenger settings. To solve this, you have to check if the Messenger notification is enabled. If it is disabled, enable it from the settings. You can also configure the privacy settings according to your need. 

Why can’t I receive messages on Messenger until I open the app?

If you come across this issue, just make sure the device’s “Battery saver” is disabled. Some phones are mechanized to clear out background apps dynamically. In that case, you will not be able to receive notifications from Messenger, even if the internet connection is active. To resolve this, navigate to the quick settings panel. Then turn off the battery saver promptly on your device.

What has the newest Messenger update brought to us?

The newest Messenger update extensively focuses on service enhancement. The calling feature on Messenger is getting a dedicated tab that feels like Android’s default dialer. Moreover, a single space for new calls and the call history to be viewed with ease has been introduced.