Why is CBS not working on Directv

The issue of CBS not working on DirecTV has become a prevalent concern for many subscribers. Various reasons contribute to this problem, but don’t fret. We have a comprehensive guide on the causes and how to effectively fix them.

Reasons behind the issue of CBS not working on DirecTV

Sure, here are the possible reasons behind the issue of CBS not working on DirecTV:

  1. Technical Glitches: Sometimes the problem could be due to system-wide technical issues on either DirecTV or CBS.
  2. Subscription Issues: If your DirecTV package doesn’t include CBS, you won’t be able to access the channel.
  3. Network Problems: Weak or inconsistent internet connectivity can result in problems with CBS on DirecTV, including buffering or the inability to load the channel.
  4. Outdated Software: Outdated software on your DirecTV device could lead to various problems, including the inability to access certain channels like CBS.
  5. CBS App Errors: If you access CBS through its app on DirecTV and the app has corrupted files or bugs, it could result in the channel not working properly.
  6. Regional Restrictions: Regional broadcasting restrictions might prevent you from accessing CBS content on DirecTV if you are in a location where CBS content isn’t licensed.
Why is CBS not working on Directv

How to fix why is cbs not working on directv?

Fix 1: Comprehensive Solutions to CBS Not Working on DirecTV

Step 1: Resolve Technical Glitches

  • 1. Unplug your DirecTV device from its power source.
  • 2. Wait for about 15 seconds before plugging it back in. This brief pause allows the system to clear any temporary data that might be causing the glitch.
  • 3. Turn on your device and check if CBS is working. If it’s not, proceed to the next step.

Step 2: Address Subscription Issues

  • 1. Log into your DirecTV account.
  • 2. Check your subscription details to verify whether CBS is part of your package.
  • 3. If it isn’t, consider upgrading your subscription package to include CBS.
  • 4. Contact DirecTV customer service for help with subscription changes.

Step 3: Rectify Network Problems

  • 1. Check your internet connectivity using an online speed test.
  • 2. If the connection is weak or unstable, restart your router. Unplug it, wait for a few moments, then plug it back in.
  • 3. If problems persist, contact your Internet Service Provider for further assistance.

Step 4: Update Your Software

  • 1. Navigate to the settings option on your DirecTV device.
  • 2. Look for a software update option.
  • 3. If there’s an update available, install it. Ensure your device is connected to a stable internet source during this process.
  • 4. Once the update is complete, restart your device and check if CBS is working.

Step 5: Handle CBS App Errors

  • 1. On your DirecTV device, locate the CBS app.
  • 2. Uninstall the CBS app.
  • 3. Restart your device.
  • 4. Reinstall the CBS app from the DirecTV app store and check if it’s working.

Step 6: Bypass Regional Restrictions

  • 1. Install a reputable Virtual Private Network (VPN) software.
  • 2. Choose a region where CBS content is licensed.
  • 3. Connect your VPN and check if you can access CBS on DirecTV. Please note that this might violate DirecTV’s user agreement, so use this solution with caution.

Fix 2: Additional Solutions to CBS Not Working on DirecTV

Step 1: Reset Your DirecTV Receiver

  • Press the “Reset” button on your DirecTV receiver. This button is often small and might require a paperclip or similar object to press.
  • Wait for the receiver to restart and check if CBS is working.

Step 2: Clear Cache and Cookies on DirecTV Device

  • Navigate to the settings menu on your DirecTV device.
  • Find the option to clear cache and cookies, which are temporary files that might be causing CBS to malfunction.
  • After clearing the cache and cookies, restart your device and check if the problem persists.
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Step 3: Check DirecTV’s Signal Strength

  • Access the “Settings & Help” menu on your DirecTV interface.
  • Choose “Settings,” then “Satellite,” and finally “View Signal Strength.”
  • If the signal strength is low, adjust your satellite dish or consider professional assistance.

Step 4: Verify CBS Server Status

  • Use an online service status checker to verify if CBS’s servers are operational.
  • If CBS’s servers are down, you will need to wait for them to be restored before you can access CBS content on DirecTV.

Step 5: Reauthorize Your DirecTV Receiver

  • Contact DirecTV’s customer service and ask them to reauthorize your receiver.
  • This process will reset your connection with DirecTV’s servers and may resolve issues with accessing CBS.

Remember, if you’ve tried all these fixes and the problem persists, it’s best to contact DirecTV’s customer support for further assistance. They can help identify more specific problems and propose solutions tailored to your situation.

Fix 3: Further Steps to Troubleshoot CBS Not Working on DirecTV

Step 1: Change Your HDMI Port

  • 1. Unplug the HDMI cable connecting your DirecTV device to your TV.
  • 2. Plug the HDMI cable into a different port on your TV.
  • 3. Check if CBS is now working. Sometimes, a faulty HDMI port can cause issues with certain channels.

Step 2: Test on a Different Device

  • 1. If you have another compatible device, try accessing CBS on DirecTV from there.
  • 2. If CBS works on the other device, the issue could be with your original device.

Step 3: Disable VPN/Proxy

  • 1. If you’re using a VPN or proxy, disable it temporarily.
  • 2. VPN or proxy services can sometimes cause conflicts with streaming platforms.

Step 4: Check DirecTV Parental Controls

  • 1. Navigate to the settings menu on your DirecTV.
  • 2. Check if parental controls have accidentally blocked CBS.
  • 3. If yes, modify the settings accordingly.

Step 5: Contact CBS Support

  • 1. If all else fails, reach out to CBS’s customer support.
  • 2. There might be issues specific to CBS that DirecTV’s customer service cannot resolve.

In all cases, your ultimate point of contact for persisting issues should be DirecTV and CBS customer service. These are general troubleshooting steps and might not cover device-specific issues. The support teams can provide more customized guidance according to your specific scenario.

Fix 4: More Measures to Counteract CBS Not Working on DirecTV

Step 1: Check Your DirecTV Hardware

  • 1. Inspect your DirecTV hardware, such as your receiver and cables, for any physical damage.
  • 2. Damaged hardware can sometimes cause issues with specific channels. If you notice any physical damage, it might be time for a replacement.

Step 2: Disable Ad Blockers

  • 1. If you’re using an ad blocker, try disabling it.
  • 2. Some ad blockers can interfere with certain channels, preventing them from loading properly.

Step 3: Check for On-Going Disputes

  • 1. Sometimes, access to channels like CBS can be affected by ongoing disputes between DirecTV and CBS.
  • 2. Keep up to date with such developments by following official communications from both entities.

Step 4: Try Accessing CBS on Another Network

  • 1. If possible, try to access CBS on DirecTV using a different network.
  • 2. If CBS works on another network, the issue might lie with your primary internet connection.

Step 5: Factory Reset Your DirecTV Device

  • 1. As a last resort, you might want to consider a factory reset of your DirecTV device.
  • 2. This will erase any saved settings and bring your device back to its original state.
  • 3. Navigate to the settings menu, look for a reset or restore factory settings option, and follow the on-screen instructions.
  • 4. Be aware that this step will erase your personal settings, so proceed with caution.

Once again, remember that DirecTV’s customer service is there to assist you. If the issue with CBS on DirecTV persists after trying all these steps, it might be time to get professional help.

Fix 5: Advanced Solutions for CBS Not Working on DirecTV

Step 1: Check DirecTV Dish Alignment

  • 1. The alignment of your DirecTV dish may affect the reception of certain channels like CBS.
  • 2. Inspect your satellite dish to ensure it’s not obstructed and properly oriented.
  • 3. If you are unsure about adjusting the dish yourself, consider seeking professional help.

Step 2: Verify Your Account Status

  • 1. Log into your DirecTV account online to ensure your account is in good standing.
  • 2. If there are overdue payments or other issues, it might affect your access to certain channels.

Step 3: Check Your DirecTV Device’s Temperature

  • 1. If your DirecTV device is overheating, it can cause performance issues including problems with channel reception.
  • 2. Make sure the device is placed in a well-ventilated area away from other heat-producing electronics.
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Step 4: Reset Your CBS All Access Password

  • 1. If you’re accessing CBS via CBS All Access on DirecTV and having trouble, try resetting your CBS All Access password.
  • 2. Visit CBS’s website or app, click on “forgot password,” and follow the instructions to reset it.

Step 5: Contact DirecTV Technician

  • 1. If all else fails, you may need to request a visit from a DirecTV technician.
  • 2. They can professionally assess your situation, conduct necessary hardware checks, and perform advanced troubleshooting methods.

When faced with persistent problems such as CBS not working on DirecTV, it’s always best to exhaust all available troubleshooting steps. However, remember that seeking help from customer service or professional technicians should never be ruled out. They can provide more targeted and efficient solutions based on their expertise and resources.

Fix 6: Additional Troubleshooting Techniques for CBS Not Working on DirecTV

Step 1: Refresh DirecTV Service

  • 1. Go to the DirecTV service page online and sign in with your account credentials.
  • 2. Look for the option to refresh your DirecTV service. This process can help resolve various minor glitches.

Step 2: Inspect the Coaxial Cable

Follow steps:

  • 1. Check the coaxial cable that connects your DirecTV receiver to the satellite dish.
  • 2. Make sure the cable is securely connected and is free of any damage. A damaged cable might result in poor reception of certain channels.

Step 3: Reinstall DirecTV App

  • 1. If you’re accessing CBS through the DirecTV app and facing issues, try reinstalling the app.
  • 2. Uninstall the DirecTV app from your device, restart the device, and then install the DirecTV app again from your device’s app store.

Step 4: Try an Ethernet Connection

  • 1. If you’re currently using a Wi-Fi connection, try using an Ethernet cable to connect your DirecTV receiver to your modem.
  • 2. An Ethernet connection is usually more stable and could resolve CBS streaming issues.

Step 5: Escalate to DirecTV Management

  • 1. If you’re still unable to resolve the issue, consider escalating the problem to DirecTV’s management.
  • 2. Reach out to them via their official contact channels, provide all necessary details, and request further assistance.

Resolving issues like CBS not working on DirecTV can sometimes be a process of trial and error. If one method doesn’t work, don’t get disheartened and try the next one. Remember, customer support is there to assist you with these kinds of situations.

Fix 7: More Approaches for Resolving CBS Not Working on DirecTV

Step 1: Change DirecTV Resolution Settings

  • 1. Go to the settings menu on your DirecTV interface.
  • 2. Find the display settings and try changing the resolution. An incompatible resolution may affect the display of certain channels.

Step 2: Replace DirecTV Receiver

Follow steps:

  • 1. If you have another DirecTV receiver, try replacing your current receiver to see if the problem is device-specific.
  • 2. If CBS works on the other receiver, your original receiver may have a hardware problem.

Step 3: Check External Interference

  • 1. Electronic appliances or devices near your DirecTV receiver can sometimes cause interference, affecting the reception of certain channels.
  • 2. Ensure your receiver is placed away from potential sources of electronic interference.

Step 4: Use an Incognito/Private Browser Window

Follow steps:

  • 1. If you’re accessing CBS on DirecTV through a web browser and experiencing issues, try opening an incognito or private window.
  • 2. Incognito mode disables browsing history and the web cache, which can sometimes resolve loading issues.

Step 5: Schedule a Service Call

  • 1. If all else fails, schedule a service call with a DirecTV technician.
  • 2. Sometimes, issues with CBS or other channels may be due to complex technical problems that require professional assistance.

Remember, it’s always best to contact DirecTV customer service if you’re unable to resolve the problem yourself. The support team is equipped to handle these issues and can offer targeted solutions to get CBS up and running on your DirecTV.

Fix 8: Additional Strategies for Tackling CBS Not Working on DirecTV

Step 1: Power Cycle Your Devices

  • 1. Power off your DirecTV device and the TV, then unplug them from the power source.
  • 2. Wait for about a minute, then plug them back in and power them on. Sometimes a simple power cycle can resolve many minor glitches.

Step 2: Check for Local Outages

Follow steps:

  • 1. Occasionally, local outages can impact your access to certain channels on DirecTV.
  • 2. Check for any reported DirecTV service disruptions in your area.

Step 3: Check Your TV’s Input Source

  • 1. Ensure that your TV is set to the correct input source for your DirecTV device.
  • 2. You can usually change the input source using your TV’s remote.

Step 4: Disable Other Apps

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Follow steps:

  • 1. If you’re using the DirecTV app on a device with multiple other apps running, try closing these apps.
  • 2. Sometimes, running too many apps simultaneously can cause performance issues with specific apps.

Step 5: Contact CBS Directly

  • 1. If none of the above steps work, you might consider reaching out to CBS directly.
  • 2. It’s possible there may be an issue with CBS’s transmission to DirecTV, which CBS would need to resolve.
  • 3. Contacting CBS might help shed light on any potential issues and provide additional solutions.

In sum, while CBS not working on DirecTV can be frustrating, there are numerous troubleshooting steps to try. Should these methods prove ineffective, contacting DirecTV or CBS customer service is always a reliable course of action.

Preventive Measures to Avoid CBS Not Working on DirecTV Issue

Maintaining a trouble-free viewing experience is always the goal. Here are some preventive measures to ensure CBS works smoothly on your DirecTV:

1. Keep Your DirecTV Device Updated

Ensure that your DirecTV device firmware is always updated. Manufacturers frequently release updates to fix bugs and improve performance. An outdated device could lead to performance issues, including channel reception.

2. Regularly Check DirecTV Dish and Cabling

Ensure your DirecTV dish and its cabling are in good condition. Regularly check for any physical damages or obstructions that could affect signal reception.

3. Maintain a Stable Internet Connection

A stable and high-speed internet connection is essential for streaming services. Regularly test your internet speed and upgrade your plan if necessary.

4. Avoid Overheating of the DirecTV Receiver

Place your DirecTV receiver in a well-ventilated area away from other electronic devices. Overheating can cause performance issues, including problems with channel display.

5. Manage Your CBS All Access Account

If you access CBS through CBS All Access on DirecTV, regularly update your password and keep your account details secure. Also, check your subscription status regularly to avoid disruption of service.

6. Monitor Official Communications

Stay updated with official communications from DirecTV and CBS. This can help you anticipate any potential issues due to disputes or planned maintenance.

Preventive measures can go a long way in ensuring a seamless viewing experience. Remember, a well-maintained system is less likely to encounter issues. But if they do occur, don’t hesitate to reach out to customer service.


In conclusion, CBS not working on DirecTV can be frustrating, but with our comprehensive troubleshooting guide, you can resolve the issue. By following the step-by-step fixes and preventive measures, you can enjoy uninterrupted access to CBS on your DirecTV device. Remember to stay updated with official communications and reach out to customer service for further assistance if needed. Keep troubleshooting, and soon you’ll be back to enjoying your favourite CBS shows hassle-free.


Why is CBS not working on my DirecTV?

CBS may not work due to technical glitches, subscription issues, network problems, or outdated software.

How can I fix CBS not working on DirecTV?

You can fix it by rebooting your device, checking your subscription, and updating software.

What if I have a weak internet connection?

A weak internet connection can cause CBS to not work. Try rebooting your router or contacting your ISP.

Can regional restrictions affect CBS on DirecTV?

Yes, if CBS content is not licensed in your location, you may face issues accessing it.

What should I do if the CBS app is not working on DirecTV?

Uninstall and reinstall the CBS app, and if the problem persists, report it to customer support.

How can I bypass regional restrictions?

You can use a Virtual Private Network (VPN), but be cautious about violating user agreements.