Frustrated with the pesky black screen of death? Want to fix the issue once and for all? Want to protect your TV from getting damaged by voltage fluctuations? See how you can fix this issue and avoid getting it again in the future. If you want to read more useful articles, then check out our page. If you come across a Samsung tv black screen of death issue then do not panic since it’s a pesky little problem. In this article, we are going to see how you can solve this issue with a few simple steps.
Table of Content
- 1 Samsung TV Turn On but shows a black screen, What causes the black screen of death?
- 2 How Do I Fix Samsung TV black screen of death?
- 3 Summary
Samsung TV Turn On but shows a black screen, What causes the black screen of death?
There can be multiple factors due to which your Samsung TV might not be showing output. In this section, we are going to see the most common culprits for the issue. So we would recommend you not to skip this section.
Check the source (cable)
Sometimes the IO cable like HDMI might get a little lost or disconnected, due to this, your TV will not receive input. There can be other reasons as well like cable being dirty or damaged. Your first action should be to check if the cable is connected and if it’s working with other displays.
Alternatively, you can check this by pressing “Menu” on your remote and then checking if you can see anything on the screen. If nothing is visible even after clicking the menu, then the cable is not the issue.
But if the menu is opening and other sources like DVD is working then the issue is with the cable itself.
Check INPUT settings
If the cable is not the issue, then there may be some issue with the input settings on your TV. Check if the source (eg., DVD player) is working properly and not having issues. But if you are sure that the source is working then we can move forward.
Now the TV may have different inputs like HDMI1, HDMI2, and more. Check if you are using the correct channel and not using other channels where no data/input is coming. This is very common since we can accidentally change the channel and not realize it. Try changing to other channels to see if any of them is receiving data.
Check for outdated firmware
If you have a smart TV then this issue may be due to outdated firmware. If you do not update it from time to time, then this can occur.
You can easily fix this issue by checking if there’s a new update available and updating it. Your issue should be solved once you restart your TV. But if no updates are available then the issue is not with firmware.
Possible due to TV settings
It’s less likely, but not impossible that your TV settings may be causing this issue. There are certain settings like “Energy saving mode” which can change the brightness and sleep time of the TV automatically if turned on. You need to check if there’s any change in the settings. If you are not able to find anything then resetting your TV will be your best option.
Fetal hardware issue
There may likely be a hardware issue or defeat that caused the TV to not display. It can be from the manufacturer’s side or your TV may get damaged while shipping or voltage fluctuations.
In such cases, your best option is to visit the service center and get it repaired if your TV is under warranty. But if it’s not, then try to get an outside opinion before you visit the official repair center.
How Do I Fix Samsung TV black screen of death?
In this section, we are going to see how we can get rid of the dreaded “black screen of death” for good. Follow the steps mentioned below to fix the issue asap:
This is the best solution since it works for the majority of the cases. If your Samsung TV is not working properly or it’s not responsive then a soft reset will fix the problem. If you are concerned that it will remove your data or reset your settings then you should not be worried.
Now to soft reset your Samsung device, unplug your TV for 60 seconds and then plug it back in. This will do a soft reset which should fix random glitches.
You can perform a reboot which should solve the issue if a soft reset is not working. Most people would not need to reboot their TV but it can be a lifesaver. To reboot your TV, you need to unplug your Samsung TV and plug it back in. Now hold the power button on your remote for 30 seconds and you are all done.
But if this didn’t work, then move to the next solution.
Check cable connectivity
Now, this is a very common issue that a loose or damaged cable maybe cause the issue. So check and make sure that the cables are connected properly and are connected tightly. Even if you are using a very secure cable, still you should make sure that it’s connected properly before moving to the next step.
Make sure that the cables are arranged in proper order and if you are not sure then check the Samsung’s guide included with the TV. Along with the IO (Input output) cables, check if the power cable is secured as well.
There can be signal issues also, this is not due to anything being broken but due to cable.
Open “Settings” on your TV and then open “Support”. Now look for “Device care” and then you should be able to see “Self Diagnostics”. Now open it and select “Signal Information”. Check for any issue or error in the signal history.
Double check the sources
It may be possible that the input source of your TV is corrupted and it’s causing the black screen issue. Luckily, we can check and fix this with a few simple steps.
No matter if you are using a DVD player or a streaming device/box. Sometimes these devices can be the cause and to check if the problem is with them. We can connect them to other TV or monitor and check if they are working.
For example, if the DVD player is not working on another TV then try changing the input cable and power supply cable. Still not working, then the issue is with the DVD player and you need to replace it.
Also, you can check if other devices are working, for example, the DVD player is not working but your Xbox is working. Then your TV is working fine and you need to get your DVD player repaired.
Check your TV input settings
If you have a smart TV then you know how many different settings are present on it. And some of the settings may have gotten changed accidentally. This can be the cause of your issue, many smart TV users run into the black screen issue nowadays. The cause is incorrect source settings.
Now to fix this issue, you need to follow a few simple steps:
- Power on your Samsung TV and press “External power source” (physical button on the remote).
- Now go to the “Input Settings” menu and then make sure that’s enabled.
- Next, go back and check if all the input sources settings are correct and if nothing is out of order.
- Now save all the settings once you are sure they are correct.
- Use Voltage management devices
If you have an expensive smart TV, then you need to read this very carefully. Some TVs are not able to handle voltage fluctuations and as a result, get damaged when it happens. This is something that we can not control and the only solution is to use external voltage management devices.
If your house has this issue, then it’s possible that your TV may be damaged due to voltage fluctuations and is now damaged. In such cases, the only option is to get it repaired from the official Samsung repair store.
But even if your TV is working fine, you should consider getting a UPS (Uninterrupted Power Supply) and other power management devices such as Voltguard. They generally don’t cost much but they will protect your precious TV.
NOTE: Before you get a UPS, check the Watt used by your TV and get UPS which has greater wattage from it. Otherwise, the UPS will be useless and may even get damaged.
Turn off the power saver mode
If you use your TV for extended periods and notice that the whole screen goes back or the TV stops being responsive or other issues. Then it’s possible that the power saver mode or another setting may be causing it. Even if this is not the cause, it’s worth giving a try, it could solve your black screen of death issue.
Follow the steps mentioned below to disable the Sleep Timer feature:
- Power on your TV and press the “Home” button on your remote control.
- Now open “Settings” and then look for “Timer”. The name may vary but it should sound similar.
- In Timer, select “Sleep Timer” and switch it off.
Follow the below-mentioned steps to disable the Power Saving Mode on your TV:
- Power on your TV, press the “Menu” button on the remote, and go to “Settings”.
- Now look for “Power Saving” and turn it off.
Now that both of the settings are disabled, your problem should be solved. But if you are still facing the black screen of the death issue, then please move to the next solution.
Update your TV firmware
If you have a smart TV and you have not updated it in a while, then this issue can arise. Samsung’s black screen of death can occur on smart TVs which are not updated frequently.
But the good news is that it can be fixed easily with a few simple steps. The reason behind the issue can be a bug in the firmware which was supposed to be updated but did not. TV manufacturers frequently find new issues in their products and roll out security updates to fix them. This is similar to updates on your phone.
Firmware is responsible for running everything on your TV and this is why it can cause the black screen of death issue. But the good thing is that, even if you are not aware of the updates, your TV will remind you and you just have to allow them to be downloaded and installed.
Follow the steps mentioned below to update your Samsung TV firmware:
- Power on your Samsung TV and then tap the “Menu” button on the remote.
- Now open “Settings” and then look for “Support”.
- Here, you should be able to find “Software Update”, select it and then select “Update”.
- Now if an update is available then it will be visible, but if your TV is up to date. Then you will see a message like “Your Samsung TV is up to date”.
Factory reset your Smart TV
If none of the previous solutions are working for you, then this is the last option we are left with. When we perform a factory reset, it will make our TV as it came in the box. All of your data and settings will be permanently gone.
So before you factory reset your smart TV, make sure that you don’t have any data stored on the TV.
This solution will fix all the software-related issues and it’s the ultimate solution. Follow the steps mentioned below to factory reset your smart TV:
- Power on your Samsung smart TV and then press the “Menu” button on your remote.
- Now open “Settings” and then open “Self Diagnosis”.
- Here select “Reset” and then enter “0.0.0.0” in the security pin when asked.
- Now click on “Yes” and wait for the process to be completed.
Now your issue should be solved, but if not then there’s a hardware issue with your smart TV and you need to get it repaired.
In the article, we saw what is the Samsung TV black screen of death and how we can solve this issue with a few simple steps. We would suggest you try all of the mentioned solutions before you visit the Samsung repair store as it can save you hundreds in repair costs.
But if none of the solutions are working for you, then the issue maybe be with the TV itself. And you should get it repaired as soon as possible.