Playstation store search not working

The PlayStation Store is an essential platform for gamers to access a wide range of games, add-ons, and other digital content. However, it can be frustrating when you encounter issues with the search functionality. One common problem reported by PlayStation users is the “PlayStation Store search not working” issue. If you are experiencing this issue, you’re not alone, and there are steps you can take to resolve it. This article aims to provide you with insights into the reasons behind this problem and offer step-by-step solutions to get your PlayStation Store search functionality up and running again.

Playstation store search not working

Why is PlayStation Store Search Not Working? 

Server Connectivity Issues:

One possible reason for the PlayStation Store search not working is poor server connectivity. This can occur due to network congestion, server maintenance, or other technical glitches. When the server connection is unstable, it can affect the search functionality.

Outdated System Software:

Another common cause of search issues on the PlayStation Store is outdated system software. If your console’s software is not up to date, it may interfere with the proper functioning of the search feature. Regularly updating your system software is crucial for optimal performance.

Cache and Data Buildup:

Over time, temporary files and cached data can accumulate on your PlayStation console. This buildup can potentially disrupt the search functionality. Clearing the cache and deleting unnecessary data can help resolve this issue.

Occasionally, issues with your PlayStation Network (PSN) account can affect the search function. If there are problems with your account settings, it can lead to search-related difficulties. Verifying your account details and making necessary adjustments can often rectify the problem.

How to fix PlayStation store search not working issue?

Fix 1: Check PlayStation Network Status and Restart Console

  1. Visit the PlayStation Network Service Status website: Open your web browser and go to the official PlayStation Network Service Status website. This page provides real-time information about any ongoing issues or maintenance activities affecting the network.
  2. Check for reported outages or maintenance: On the Service Status page, look for any notifications indicating outages or maintenance. If there are any reported problems with the network, it’s likely that the search functionality on the PlayStation Store may be affected. In this case, you’ll need to wait until the issue is resolved.
  3. Power off your PlayStation console: Press and hold the power button on your console until a menu appears. Select the “Power Off” option to completely turn off your console.
  4. Unplug your console: Once the console is powered off, unplug the power cable from the back of the console and also disconnect it from the power source. Wait for at least 5 minutes to allow any residual power to dissipate.
  5. Plug in and power on your console: After the waiting period, plug the power cable back into the console and connect it to the power source. Press the power button to turn on your console.
  6. Launch the PlayStation Store: Once your console has booted up, navigate to the PlayStation Store and open it.
  7. Check if the search functionality is restored: Perform a search within the PlayStation Store to test if the search functionality is working properly. If the issue has been resolved, you can proceed with using the search feature.
  8. Contact PlayStation Support if the issue persists: If the search problem persists even after following these steps, it’s recommended to reach out to PlayStation Support for further assistance. They can provide additional troubleshooting steps or escalate the issue if necessary.

Fix 2: Update System Software

Follow steps:

  1. Access the Settings menu: On your PlayStation console, navigate to the main screen and locate the “Settings” icon. It is usually represented by a toolbox or gear symbol.
  2. Select System Software Update: Scroll through the settings options and select “System Software Update.” This option allows you to check for and install any available updates for your console’s software.
  3. Check for available updates: The console will now connect to the internet to check for updates. If there are any available updates, they will be displayed on the screen.
  4. Download the updates: Select the option to download the updates. Ensure that you have a stable internet connection to avoid any interruptions during the download process.
  5. Install the updates: Once the download is complete, follow the on-screen instructions to install the updates. This may involve accepting terms and conditions or confirming the installation.
  6. Wait for the installation to finish: The installation process may take some time. It’s important not to turn off or restart your console during this time to avoid any potential issues.
  7. Restart your console: After the updates have been successfully installed, it’s recommended to restart your console. This helps ensure that the changes take effect and the console is running optimally.
  8. Check if the search functionality is restored: Launch the PlayStation Store and perform a search to see if the search functionality is now working as intended. If the issue persists, proceed to the next fix.
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Fix 3: Clear cache and delete unnecessary data

  1. Access the Settings menu: On your PlayStation console, navigate to the main screen and locate the “Settings” icon. It is usually represented by a toolbox or gear symbol.
  2. Select Storage: Scroll through the settings options and select “Storage.” This option allows you to manage the storage on your console.
  3. Choose the appropriate storage option: Depending on your console setup, you may have multiple storage options available, such as system storage or extended storage. Select the storage option where the PlayStation Store data is stored.
  4. Clear Cached Data: Within the storage option, select “Cached Data” and choose the option to delete it. This action will remove any temporary files or cached data that may be causing conflicts with the search functionality.
  5. Delete unnecessary data: Navigate back to the storage menu and select “Applications” or “Games.” Review the list of installed applications or games and delete any unnecessary data to free up space on your console.
  6. Restart your console: After clearing the cache and deleting unnecessary data, it’s recommended to restart your console. This helps ensure that the changes take effect and the console is running optimally.
  7. Launch the PlayStation Store: Once your console has booted up, navigate to the PlayStation Store and open it.
  8. Test the search functionality: Perform a search within the PlayStation Store to test if the search functionality is now working correctly. If the issue persists, proceed to the next fix.

Fix 4: Sign out and sign in again

Follow steps:

  1. Access the Settings menu: On your PlayStation console, navigate to the main screen and locate the “Settings” icon. It is usually represented by a toolbox or gear symbol.
  2. Select Account Management: Scroll through the settings options and select “Account Management.” This option allows you to manage your PlayStation Network (PSN) account settings.
  3. Choose the Sign Out option: Within the Account Management menu, select the “Sign Out” option. This will log you out of your current PSN account.
  4. Confirm the sign-out: Follow the on-screen prompts to confirm the sign-out action. Once signed out, you will be redirected to the PSN login screen.
  5. Sign In to your PSN account: Enter your PSN account credentials (email and password) and select the “Sign In” option to log back into your account.
  6. Launch the PlayStation Store: Once you are signed back into your account, navigate to the PlayStation Store and open it.
  7. Test the search functionality: Perform a search within the PlayStation Store to test if the search functionality is now working correctly. If the issue persists, proceed to the next fix.
  8. Contact PlayStation Support: If none of the previous fixes have resolved the search problem, it’s recommended to contact PlayStation Support for further assistance. They can provide advanced troubleshooting steps or escalate the issue if necessary.

Fix 5: Rebuild Database

  1. Turn off your console: Ensure that your PlayStation console is powered off completely.
  2. Enter Safe Mode: Press and hold the power button until you hear two beeps: the initial beep when you press the button and another beep approximately seven seconds later. This will boot your console into Safe Mode.
  3. Connect your controller: Connect your controller to the console using a USB cable. This will allow you to navigate through the Safe Mode menu.
  4. Select “Rebuild Database”: Once the controller is connected, a menu will appear on the screen. Choose the “Rebuild Database” option from the menu using the controller.
  5. Wait for the process to complete: The database rebuilding process may take some time, depending on the amount of data on your console. It’s essential to be patient and avoid interrupting the process.
  6. Restart your console: After the database rebuilding process is complete, select the “Restart PS4” option from the Safe Mode menu. This will restart your console.
  7. Launch the PlayStation Store: Once your console has booted up, navigate to the PlayStation Store and open it.
  8. Test the search functionality: Perform a search within the PlayStation Store to check if the search functionality is now working properly. If the issue persists, proceed to the next fix.

Fix 6: Initialise your console

Follow steps:

Note: Initializing your console will restore it to its factory settings, deleting all data, including games, saves, and settings. Be sure to back up any important data before proceeding.

  1. Access the Settings menu: On your PlayStation console, navigate to the main screen and locate the “Settings” icon. It is usually represented by a toolbox or gear symbol.
  2. Select Initialization: Scroll through the settings options and select “Initialization.” This option allows you to restore your console to its default settings.
  3. Choose Initialize PS4: Within the Initialization menu, select “Initialize PS4.” This will begin the process of resetting your console.
  4. Select Full initialization: You will be presented with two options: “Quick” or “Full” initialization. Choose “Full” initialization for a thorough reset.
  5. Confirm the initialization: Read the warning message that appears on the screen and confirm your decision to initialise your console. Remember that this action will delete all data on your console.
  6. Wait for the process to complete: The initialization process may take a significant amount of time. Your console will restart multiple times during this process. It’s crucial to allow the process to finish uninterrupted.
  7. Set up your console: After the initialization is complete, follow the on-screen prompts to set up your console as if it were new.
  8. Test the search functionality: Once your console is set up, launch the PlayStation Store and perform a search to verify if the search functionality is now working correctly. If the issue persists, it’s advisable to contact PlayStation Support for further assistance.
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Fix 7: Check internet connection and port forwarding

Follow steps:

  1. Verify your internet connection: Ensure that your PlayStation console is connected to the internet. Check the network settings on your console to confirm the connection status.
  2. Restart your modem and router: Power off your modem and router by unplugging them from the power source. Wait for a few minutes before plugging them back in. This can help resolve any temporary network issues.
  3. Perform a network speed test: Use a device connected to the same network as your PlayStation console to run a network speed test. If the test reveals a slow or unstable connection, contact your internet service provider for assistance.
  4. Check for NAT type and port forwarding: NAT (Network Address Translation) type can affect the connectivity of your PlayStation console. Access your router’s settings and ensure that the NAT type is set to “Open” or “Type 2.” Additionally, consider setting up port forwarding for PlayStation Network ports to improve connectivity.
  5. Consult your router’s manual or support: Port forwarding processes may vary depending on your router model. Consult the user manual or contact your router manufacturer’s support for specific instructions on port forwarding.
  6. Test the PlayStation Store search: After ensuring a stable internet connection and properly configured port forwarding, launch the PlayStation Store and perform a search to check if the search functionality is working correctly. If the issue persists, proceed to the next fix.

Fix 8: Update PlayStation store application 

  1. Access the PlayStation Store: On your PlayStation console, navigate to the main screen and locate the PlayStation Store application. It is usually represented by a shopping bag icon.
  2. Select the PlayStation Store application: Highlight the PlayStation Store application using the directional buttons on your controller, and press the “Options” button (three horizontal lines) to open the options menu.
  3. Check for updates: Within the options menu, select “Check for Updates.” The console will connect to the internet and search for any available updates for the PlayStation Store application.
  4. Download and install updates: If there are any updates available, follow the on-screen instructions to download and install them. Ensure that you have a stable internet connection to avoid any interruptions during the update process.
  5. Restart your console: After the update is complete, it’s recommended to restart your console. This ensures that the changes take effect and the console is running with the updated PlayStation Store application.
  6. Launch the PlayStation Store: Once your console has booted up, navigate to the PlayStation Store and open it.
  7. Test the search functionality: Perform a search within the PlayStation Store to test if the search functionality is now working properly. If the issue persists, it’s advisable to contact PlayStation Support for further assistance.

Fix 9: Restore Licences

Follow steps:

  1. Access the Settings menu: On your PlayStation console, navigate to the main screen and locate the “Settings” icon. It is usually represented by a toolbox or gear symbol.
  2. Select Account Management: Scroll through the settings options and select “Account Management.” This option allows you to manage your PlayStation Network (PSN) account settings.
  3. Choose Restore Licences: Within the Account Management menu, select “Restore Licences.” This option will refresh the licences for the digital content associated with your PSN account.
  4. Confirm the licence restoration: Follow the on-screen prompts to confirm the licence restoration action. This process may take a few minutes.
  5. Restart your console: After restoring the licences, it’s recommended to restart your console. This helps ensure that the changes take effect and the console is running optimally.
  6. Launch the PlayStation Store: Once your console has booted up, navigate to the PlayStation Store and open it.
  7. Test the search functionality: Perform a search within the PlayStation Store to check if the search functionality is now working correctly. If the issue persists, proceed to the next fix.

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Fix 10: Factory Reset

Note: Performing a factory reset will erase all data, settings, and accounts from your PlayStation console. Make sure to back up any important data before proceeding. This should be the last resort if all other fixes have failed.

  1. Access the Settings menu: On your PlayStation console, navigate to the main screen and locate the “Settings” icon. It is usually represented by a toolbox or gear symbol.
  2. Select Initialization: Scroll through the settings options and select “Initialization.” This option allows you to restore your console to its factory settings.
  3. Choose Initialize PS4: Within the Initialization menu, select “Initialize PS4.” This will begin the process of resetting your console.
  4. Select Full initialization: You will be presented with two options: “Quick” or “Full” initialization. Choose “Full” initialization for a thorough reset.
  5. Confirm the factory reset: Read the warning message that appears on the screen and confirm your decision to initialise your console. Remember that this action will delete all data on your console.
  6. Wait for the process to complete: The factory reset process may take a significant amount of time. Your console will restart multiple times during this process. It’s crucial to allow the process to finish uninterrupted.
  7. Set up your console: After the factory reset is complete, follow the on-screen prompts to set up your console as if it were new.
  8. Test the search functionality: Once your console is set up, launch the PlayStation Store and perform a search to verify if the search functionality is now working correctly.
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Preventing PlayStation Store Search Issues: Helpful Tips

To ensure a smooth experience and minimise the chances of encountering search issues on the PlayStation Store, it is important to follow these preventive tips:

1. Keep your system software up to date:

Regularly check for and install any available system software updates for your PlayStation console. These updates often include bug fixes, performance improvements, and compatibility enhancements that can help prevent search issues and ensure optimal functionality.

2. Maintain a stable internet connection:

A stable and reliable internet connection is essential for seamless operation of the PlayStation Store, including its search functionality. Make sure to use a wired connection whenever possible or position your console close to the Wi-Fi router to maintain a strong signal. Additionally, ensure that your internet service is stable and meets the recommended speed requirements for online gaming and content streaming.

3. Clear cache and delete unnecessary data:

Over time, temporary files and cached data can accumulate on your PlayStation console, potentially affecting the search functionality. Regularly clear the cache by accessing the storage settings and selecting the option to delete cached data. Additionally, regularly review and delete unnecessary data, such as unused applications, games, or files, to free up storage space and maintain optimal system performance.

4. Verify PlayStation Network status:

Before troubleshooting any search issues, it is advisable to check the official PlayStation Network Service Status website or their social media channels for any reported issues or scheduled maintenance. If there are known server-related problems, it may be a temporary issue that requires patience until the service is restored.

5. Contact PlayStation Support:

If you experience persistent search issues despite following preventive measures and troubleshooting steps, it is recommended to reach out to PlayStation Support for further assistance. Their team of experts can provide personalised guidance, advanced troubleshooting steps, or escalate the issue if necessary. Contacting PlayStation Support ensures that you receive specialised assistance tailored to your specific situation, helping to resolve the search issues effectively.

By implementing these preventive tips, you can proactively maintain the search functionality of the PlayStation Store, allowing you to find and access your desired content without any hindrances.

Conclusion

Encountering issues with the PlayStation Store search can be frustrating. However, by following the provided troubleshooting steps, such as checking network status, updating system software, clearing cache, and contacting support if needed, you can resolve the problem. Additionally, implementing preventive measures like keeping software up to date, maintaining a stable internet connection, and regularly clearing cache and unnecessary data can help prevent future search issues. Remember to stay informed about PlayStation Network status and reach out to PlayStation Support for further assistance. By taking these steps, you can enhance your PlayStation Store experience and enjoy seamless search functionality for accessing your favourite games and content.

FAQs

Why is my PlayStation Store search not working?

Possible reasons include server connectivity issues, outdated system software, cache buildup, or account-related problems.

How can I fix the search issue?

You can try checking PlayStation Network status, restarting your console, updating system software, or clearing cache.

What if the problem persists?

If the search problem continues, try signing out and signing in again, rebuilding the database, or contacting PlayStation Support.

How can I prevent search issues in the future?

To prevent issues, keep system software updated, maintain a stable internet connection, clear cache, and delete unnecessary data.

How can I check PlayStation Network status?

Visit the official PlayStation Network Service Status website or check their social media channels for updates.

Can I contact PlayStation Support for help?

Yes, if the issue persists, reach out to PlayStation Support for personalised assistance and advanced troubleshooting steps.

Should I perform a factory reset as a last resort?

A factory reset should be the last option as it erases all data and settings on your console.

How often should I clear the cache?

It’s recommended to clear the cache periodically to prevent data buildup and maintain optimal performance.

Why is a stable internet connection important?

A stable connection ensures smooth operation of the PlayStation Store, including the search functionality.

What should I do if I encounter other problems?

For any other issues or concerns, contact PlayStation Support for further guidance and assistance.

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