Nanit app not working

One of the top issues that parents often encounter is the ‘Nanit app not working’ problem. This reliable baby monitoring application might sometimes face hiccups, causing parents to be left in a lurch. If you’ve been experiencing this problem, rest assured, you’re not alone. We’ll go over the possible reasons behind it and offer a guide on how to fix it.

Nanit app not working

Reasons for ‘Nanit App Not Working’

  • Internet Connection Issues: First on our list is internet connection issues. The Nanit app relies heavily on a stable Wi-Fi connection. If the connection is weak, unstable, or completely lost, the app might stop working.
  • Device Compatibility: Another common issue is device compatibility. Ensure your device meets the minimum system requirements for the Nanit app. If your device is outdated, it may not support the app.
  • App Version Outdated: Sometimes, the problem lies with the app itself. If you’re using an outdated version of the Nanit app, it might not function properly. Developers frequently update apps to fix bugs and improve user experience.

How to fix Nanit App not working issue?

Fix 1: Check and Improve Your Internet Connection

  • Step 1: Confirm the Status of Your Wi-Fi Connection: The initial step is to confirm whether your device is connected to Wi-Fi. You can do this by visiting any website or app that requires an internet connection. If you can’t connect, it likely means your Wi-Fi isn’t working.
  • Step 2: Restart Your Wi-Fi Router: Often, a quick reset can solve connection problems. Unplug your router, wait for a few minutes, then plug it back in. Wait for all the lights to stop blinking, indicating that the Wi-Fi is back on.
  • Step 3: Connect Your Device to the Wi-Fi: Once your Wi-Fi is back on, go to the Wi-Fi settings on your device. Select your network, enter your password, and connect.
  • Step 4: Test Your Internet Speed: Next, check your internet speed using any online speed test. The Nanit app requires a minimum upload speed of 1 Mbps for smooth functioning. If your speed is too slow, the app might not work properly.
  • Step 5: Improve Your Internet Speed: If your speed is lower than 1 Mbps, consider taking steps to improve it. This can include moving closer to the router, disconnecting other devices, or upgrading your internet package.
  • Step 6: Try the Nanit App Again: Finally, try opening the Nanit app again. With a stronger, more stable connection, the app should ideally work without any hiccups. If not, move on to the next fix.

Fix 2: Update the Nanit App

Follow steps:

  • Step 1: Check Your App Version: The first step is to confirm the version of the Nanit app that you’re currently using. You can typically find this information in the app’s settings or the ‘About’ section.
  • Step 2: Check for Available Updates: Next, visit your device’s app store, whether that’s the Google Play Store for Android or the App Store for Apple devices. In the search bar, type ‘Nanit’ and select the app from the results.
  • Step 3: Review the App’s Page: On the app’s page, look for an ‘Update’ button. If your app is up to date, this button will instead say ‘Open’. If an update is available, the button will prompt you to update the app.
  • Step 4: Update the App: If an update is available, tap on ‘Update’. Your device will download and install the update automatically. Make sure you have a stable internet connection during this process to avoid any issues.
  • Step 5: Restart the App: Once the update is complete, close the Nanit app completely. This means swiping it away from your list of open apps or restarting your device. Then, open the app again.
  • Step 6: Test the App’s Functionality: Finally, test to see if the app is working properly after the update. The new update might have fixed the issues causing the app to malfunction. If you’re still experiencing issues, you may need to consider other fixes.

Fix 3: Reinstall the Nanit App

Follow steps:

  • Step 1: Uninstall the App: The first step is to uninstall the Nanit app from your device. On most devices, this can be done by pressing and holding the app icon and selecting ‘Uninstall’ or ‘Remove’.
  • Step 2: Restart Your Device: After uninstalling the app, restart your device. This will clear any temporary files or data that might be affecting the app’s performance.
  • Step 3: Reinstall the App: Once your device is back on, go to your device’s app store. Search for the Nanit app, then select it from the results. Click on ‘Install’ to download and install the app on your device.
  • Step 4: Open the App: After the installation is complete, open the Nanit app. You’ll likely need to log in again with your account details, so make sure you have them ready.
  • Step 5: Test the App’s Functionality: Finally, test the app’s functionality to see if reinstalling it solved the problem. The app should ideally run smoothly after a fresh installation. If it’s still not working, you might need to try other solutions or contact Nanit’s customer support.
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Fix 4: Verify and Update Your Device Compatibility

Follow steps:

  • Step 1: Check Nanit App’s System Requirements: The first step is to check the system requirements for the Nanit app. These can be found in the app’s description on your device’s app store or on the Nanit website.
  • Step 2: Compare with Your Device’s Specifications: Once you know the system requirements, compare them to your device’s specifications. This information can typically be found in your device’s settings, under ‘About Phone’ or ‘About Device’.
  • Step 3: Update Your Device’s Software: If your device’s software is outdated, you may need to update it. Go to your device’s settings, find ‘Software Update’ or ‘System Update’, and follow the prompts to update your device.
  • Step 4: Test the Nanit App Again: Once your device’s software is updated, open the Nanit app again. The app should work properly if your device meets the system requirements and is up-to-date.
  • Step 5: Consider a Device Upgrade: If your device doesn’t meet the system requirements, and you can’t update the software any further, you may need to consider upgrading your device. While this is a more costly solution, it will ensure that you can use the Nanit app and other apps without any issues.
  • Step 6: Contact Nanit Customer Support: If you’re still experiencing problems with the Nanit app after verifying and updating your device compatibility, it may be time to reach out to Nanit customer support. They can provide additional assistance and troubleshooting options.

Fix 5: Clear Cache and Data

  • Step 1: Go to Device Settings: Start by accessing the settings of your device. This is usually represented by a gear icon on your home screen or app drawer.
  • Step 2: Access App Management: Look for the option related to app management. It may be labeled as ‘Apps’, ‘Application Manager’, or ‘Manage Apps’ depending on your device.
  • Step 3: Find the Nanit App: Scroll through your list of installed apps until you find the Nanit app. Click on it to access its app-specific settings.
  • Step 4: Clear Cache: Locate the option to clear the cache of the Nanit app. Click on it, then confirm your choice if prompted. This will delete temporary files that may be causing the app to malfunction.
  • Step 5: Clear Data: If clearing the cache doesn’t work, try clearing the app’s data. Be aware that this will erase all app data, including login information and settings. It’s a more drastic step, but it can often fix persistent issues.
  • Step 6: Restart the App: After clearing the cache and data, restart the Nanit app. You will likely have to log in again and set up your preferences.
  • Step 7: Test the App’s Functionality: Finally, see if the Nanit app is now working properly. If the problem was caused by corrupt cache or data, this process should have resolved it. If the app still isn’t working, consider the previous fixes or reach out to Nanit customer support for further assistance.

Fix 6: Disable Battery Saving Mode

Follow steps:

  • Step 1: Check Your Device Settings: Start by going into your device’s settings. Look for ‘Battery’ or a similar option, depending on the device you’re using.
  • Step 2: Identify Battery Saving Mode: Once in the ‘Battery’ settings, identify if any battery saving or optimization mode is active. These modes can limit background data and might affect the functionality of the Nanit app.
  • Step 3: Disable Battery Saving Mode: If you find that a battery saving mode is active, disable it. The exact steps may vary depending on your device, but generally, it involves toggling off the option.
  • Step 4: Check App-Specific Battery Settings: Some devices allow for app-specific battery settings. Look for these and ensure that the Nanit app is not being heavily optimized or restricted.
  • Step 5: Restart the Nanit App: After making these changes, close and restart the Nanit app. This should let the app operate with its needed resources.
  • Step 6: Test the App’s Functionality: Lastly, check if the Nanit app is working as expected. If disabling battery saving mode resolved the issue, great! If not, consider the other fixes or contact Nanit’s customer support for more help.
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Fix 7: Reset App Preferences

  • Step 1: Open Device Settings: Start by navigating to your device’s settings. This is usually an app with a gear-shaped icon.
  • Step 2: Go to Application Manager: In your settings, find the option that allows you to manage your applications. This could be called ‘Apps’, ‘Application Manager’, or ‘Manage Apps’, depending on your device.
  • Step 3: Access the Menu: Inside the app manager, there should be a menu, often represented by three vertical dots in the top-right corner. Tap on it to access more options.
  • Step 4: Choose ‘Reset App Preferences: From the menu, select ‘Reset App Preferences’. This will not delete any app data but will reset settings like permissions and defaults for all apps.
  • Step 5: Confirm Your Choice: You will usually be asked to confirm your choice since it affects all apps on your device. Go ahead and confirm to reset app preferences.
  • Step 6: Restart Your Device: After resetting app preferences, restart your device. This ensures all changes are properly applied.
  • Step 7: Test the Nanit App: Finally, open the Nanit app and test its functionality. By resetting app preferences, you may have fixed the issue causing the app to malfunction. If not, consider the other fixes or reach out to Nanit’s customer support.

Fix 8: Check for Device Overheating

Follow steps:

  • Step 1: Feel Your Device: The first step is to physically feel your device. If it’s too hot to touch comfortably, it’s likely overheating.
  • Step 2: Close Unnecessary Apps: If your device is indeed overheating, close any unnecessary apps. Having too many apps open can cause your device to overwork and overheat.
  • Step 3: Turn Off Your Device: After closing all unnecessary apps, turn off your device. Let it cool down for a while. Overheating can cause apps to malfunction, and turning off the device can help it cool down.
  • Step 4: Avoid Direct Sunlight: Avoid exposing your device to direct sunlight or other heat sources. Extreme temperatures can cause your device to overheat and apps to stop working.
  • Step 5: Turn Your Device Back On: Once your device has had a chance to cool down, turn it back on. Ensure it’s no longer overheating before you start using it again.
  • Step 6: Test the Nanit App: Now, try using the Nanit app again. If device overheating was the issue, the app should now work properly. If it’s still not working, try the other fixes mentioned or contact Nanit’s customer support for more assistance.

Troubleshooting Tips for Nanit App Not Working

The Nanit app is a valuable tool for monitoring and keeping track of your baby’s sleep patterns. However, like any app, it can occasionally encounter issues that prevent it from functioning properly. If you’re experiencing problems with the Nanit app not working, here are some troubleshooting tips to help you get it back on track.

  1. Check your internet connection: Ensure that your smartphone or tablet is connected to a stable and reliable internet connection. A weak or unstable connection can cause the Nanit app to malfunction or fail to connect to your Nanit camera.
  2. Restart the Nanit app: Close the Nanit app completely and then reopen it. Sometimes, restarting the app can resolve temporary glitches or bugs that may be causing it to malfunction.
  3. Update the Nanit app: Check if there are any available updates for the Nanit app in your app store. Developers often release updates to fix bugs and improve overall app performance. Keeping your app up to date can help prevent issues with compatibility or functionality.
  4. Reboot your smartphone or tablet: A simple reboot of your device can often resolve technical issues. Restart your smartphone or tablet to refresh its system and clear any temporary cache or software conflicts that may be affecting the Nanit app.
  5. Power cycle the Nanit camera: If you’re experiencing issues with the camera connecting to the app, try power cycling the Nanit camera. Unplug it from the power source, wait for a few seconds, and then plug it back in. This process can help reset the camera and establish a stable connection with the app.
  6. Check Nanit app permissions: Make sure the Nanit app has the necessary permissions on your device to access features such as the camera, microphone, and notifications. Go to your device’s settings and review the app permissions to ensure everything is enabled correctly.
  7. Clear app cache and data: If the Nanit app continues to malfunction, you can try clearing its cache and data. This process may vary depending on your device and operating system, but generally, you can go to the app settings, select the Nanit app, and choose the options to clear cache and data. Be aware that clearing data will remove any stored preferences or settings, so you may need to reconfigure the app afterward.
  8. Contact Nanit support: If none of the above tips resolve the issue, it’s recommended to reach out to Nanit’s customer support. They will have access to more specific troubleshooting steps and can assist you in resolving any technical problems you’re encountering.
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When the Nanit app isn’t working correctly, it can be frustrating, especially when you rely on it to monitor your baby’s sleep. By following these troubleshooting tips, you can increase the chances of resolving the issue and getting your Nanit app back to functioning smoothly. Remember to stay patient and reach out to Nanit’s support team if you need further assistance.


The ‘Nanit app not working’ issue can be frustrating, but it’s usually solvable with a little troubleshooting. By checking your internet connection, verifying device compatibility, updating the app, or reinstalling it, you can likely restore the app’s functionality. Remember, keeping everything up-to-date and using a reliable Wi-Fi connection is key to preventing these issues. If you still find yourself stuck, don’t hesitate to reach out to Nanit’s customer support. They’re there to help you get back to monitoring your baby in no time.


Why is my Nanit app not working?

Several reasons could cause the Nanit app to malfunction, including internet connectivity issues, outdated software, or device compatibility problems.

How can I fix my internet connection to improve the Nanit app’s performance?

Check your Wi-Fi connection, restart your router, move closer to the router, or consider upgrading your internet package.

My Nanit app is updated, but it’s still not working. What can I do?

You might need to uninstall and reinstall the app or clear its cache and data.

Could my device’s battery saving mode affect the Nanit app?

Yes, battery saving modes often restrict background data, which could hinder the app’s performance.

What if my device doesn’t meet the system requirements for the Nanit app?

If updating your device’s software doesn’t help, you may need to consider upgrading your device.

How do I contact Nanit customer support if the app is still not working?

Visit the ‘Contact Us’ section on the Nanit website, or reach out through the ‘Help’ section in the app.