Audible App Keeps Stopping: Reasons and How to Fix It

The Audible app is a popular platform for audiobook lovers, providing a convenient way to listen to your favourite books on the go. However, it can be frustrating when the app keeps stopping unexpectedly, interrupting your listening experience. In this article, we will explore the possible reasons behind this issue and provide you with step-by-step instructions on how to fix it. Whether you’re using Audible on Android or iOS, we’ve got you covered. Read on to learn how to troubleshoot and resolve the Audible app stopping problem once and for all.

Audible App Keeps Stopping

Reasons Why the Audible App Keeps Stopping 

  1. Outdated App Version: One of the primary reasons for the Audible app to keep stopping is an outdated version. Developers regularly release updates to fix bugs and enhance performance. Ensure you have the latest version of the app installed on your device.
  1. Insufficient Device Storage: Running out of storage space on your device can cause the Audible app to malfunction. Check your device’s storage and free up some space if needed. Uninstalling unused apps or deleting unnecessary files can help resolve this issue.
  1. Corrupted App Data: Over time, app data can become corrupted, leading to stability issues. Clearing the app cache and data can help resolve the problem. Go to your device’s Settings, find the Audible app, and clear its cache and data.
  1. Conflicting Apps: Sometimes, other apps on your device may conflict with the Audible app, causing it to stop unexpectedly. Try closing all other running apps or uninstalling any recently installed apps that might be causing conflicts.
  1. Network Connectivity Issues: Poor network connectivity can also result in the Audible app stopping. Make sure you have a stable internet connection, whether you’re using Wi-Fi or mobile data. Switching between different networks or restarting your router can help resolve network-related problems.
  1. Outdated Operating System: An outdated operating system can cause compatibility issues with the Audible app, leading to unexpected crashes. Ensure that your device’s operating system is up to date by checking for system updates in the Settings menu.

How to Fix the Audible App’s Stopping Issue?

Fix 1: Update the Audible App

To ensure optimal performance and stability, it is crucial to have the latest version of the Audible app installed on your device. Follow these steps to update the app:

Step 1: Open the App Store or Google Play Store

  • On iOS: Locate the App Store icon on your home screen and tap on it.
  • On Android: Find the Google Play Store app in your app drawer and open it.

Step 2: Search for Audible

  • On the App Store: Tap on the Search tab at the bottom of the screen and type “Audible” in the search bar.
  • On Google Play Store: Tap on the search bar at the top of the screen and enter “Audible.”

Step 3: Check for Updates

  • On the App Store: Once you find the Audible app, if an update is available, you will see an “Update” button next to it. Tap on it to initiate the update.
  • On Google Play Store: When you access the Audible app page, if an update is available, you will see an “Update” button. Tap on it to begin the update process.

Step 4: Wait for the Update to Install

  • The update process may take a few moments, depending on your internet connection speed. Ensure that you have a stable connection and wait for the update to download and install.

Step 5: Launch the Updated App

  • Once the update is complete, you can launch the Audible app by tapping on its icon on your device’s home screen or app drawer.

Step 6: Test for App Stability

  • Open an audiobook or navigate through the app’s features to ensure that the Audible app is running smoothly without unexpected interruptions.

Updating the Audible app to the latest version often resolves bugs and performance issues, providing a more stable and enjoyable listening experience.

Remember to regularly check for app updates to stay up to date with the latest improvements and fixes provided by the Audible developers.

Check out: Audible Playback Error– Troubleshooting the Issue

Fix 2: Clear App Cache and Data

If the Audible app keeps stopping, it could be due to corrupted data or cache files. Clearing the app cache and data can help resolve this issue. Follow the steps below:

Step 1: Open Device Settings

  • On Android: Go to your device’s Settings by tapping on the gear icon in the app drawer or by swiping down from the top of the screen and selecting the gear-shaped Settings icon.
  • On iOS: Open the Settings app, which is typically located on your home screen.

Step 2: Find the App Settings

  • On Android: Scroll down and tap on “Apps” or “Applications,” depending on your device. Then, locate and tap on “Audible” from the list of installed apps.
  • On iOS: Scroll down and look for the “Audible” app in the list of installed apps.

Step 3: Clear App Cache

  • On Android: Within the Audible app settings, tap on “Storage” or “Storage & cache.” Then, tap on “Clear cache” to delete the temporary files associated with the app.
  • On iOS: There is no option to clear the app cache individually on iOS. However, you can proceed to the next step to clear the app data, which will also clear the cache.

Step 4: Clear App Data

  • On Android: Still within the Audible app settings, tap on “Clear data” or “Clear storage.” Confirm your action when prompted. Note that this will remove your downloaded audiobooks and settings, but your library and progress will be synced with your Audible account.
  • On iOS: Within the Audible app settings, tap on “Offload App” to remove the app from your device, but keep its documents and data. This action will also clear the app cache.

Step 5: Restart the Audible App

  • After clearing the app cache and data, exit the settings and relaunch the Audible app from your device’s home screen or app drawer.

Step 6: Test the App Stability

  • Open an audiobook and use the app for a while to see if the issue of the app stopping unexpectedly has been resolved. If the problem persists, proceed to the next fix.
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Clearing the app cache and data removes any potentially corrupted files that may have been causing the Audible app to malfunction. This fix often helps restore stability and improves the overall performance of the app.

Remember, clearing the app data will remove any downloaded content and settings specific to the app. However, your Audible library and progress will be saved and can be accessed again once you sign in to your Audible account.

If the Audible app continues to stop unexpectedly, there are additional fixes you can try. Keep reading to explore more solutions.

Fix 3: Check for Conflicting Apps

Conflicts with other apps on your device can sometimes lead to the Audible app unexpectedly stopping. To resolve this issue, follow these steps to identify and address any conflicting apps:

Step 1: Close Background Apps

  • On Android: Swipe up from the bottom of the screen to access the recent apps menu. Swipe left or right or scroll vertically to find the Audible app card. Swipe it off the screen to close it. Repeat this process for any other apps running in the background.
  • On iOS: Double-click the home button or swipe up from the bottom of the screen (for devices without a home button) to view the app switcher. Swipe left or right to locate the Audible app card and swipe it up or off the screen to close it. Close any other running apps in a similar manner.

Step 2: Uninstall Recently Installed Apps

  • On Android: Go to your device’s Settings, tap on “Apps” or “Applications,” and select “Audible.” Scroll down to the “Advanced” section and tap on “App details.” This will take you to the Audible app page in the Google Play Store. Look for any recently installed apps that might be causing conflicts and uninstall them temporarily.
  • On iOS: Locate the recently installed apps on your home screen or app drawer. Press and hold an app icon until it starts shaking. Tap the “x” button on the app you want to uninstall, then confirm the action. Repeat this process for any other potentially conflicting apps.

Step 3: Restart Your Device

  • On Android: Press and hold the power button until the power menu appears. Tap on “Restart” or “Reboot” to restart your device.
  • On iOS: Press and hold the power button and either the volume up or down button (depending on your device model) until the “Slide to power off” slider appears. Drag the slider to power off your device. Once it’s off, press and hold the power button again until the Apple logo appears, indicating that your device is restarting.

Step 4: Launch Audible App and Test for Stability

  • After your device has restarted, open the Audible app and use it for a while to check if the unexpected stopping issue persists. If the app functions smoothly without interruptions, it is likely that a conflicting app was causing the problem.

By closing background apps and uninstalling recently installed apps, you can identify and eliminate any conflicts that might be interfering with the Audible app’s performance.

If the Audible app continues to stop unexpectedly, there are more troubleshooting steps to explore. Continue reading to find additional fixes.

Fix 4: Ensure Stable Network Connectivity

Network connectivity issues can also contribute to the Audible app stopping unexpectedly. To resolve this problem, follow these steps to ensure a stable internet connection:

Step 1: Check Wi-Fi or Mobile Data Connection

  • On Android: Swipe down from the top of the screen to access the Quick Settings panel. Look for the Wi-Fi or Mobile Data icon and ensure that it is turned on and connected to a stable network.
  • On iOS: Swipe up from the bottom of the screen (for devices without a home button) or swipe down from the top-right corner of the screen to access the Control Center. Tap on the Wi-Fi or Cellular Data icon to ensure that it is enabled and connected to a stable network.

Step 2: Switch Network Connections

  • If you are experiencing issues while using Wi-Fi, try switching to mobile data or vice versa. This helps determine if the problem is specific to your network connection. To switch to mobile data, disable Wi-Fi in your device settings. To switch back to Wi-Fi, enable Wi-Fi and connect to a stable network.

Step 3: Restart Your Router

  • If you are using Wi-Fi, restarting your router can help resolve network connectivity issues. Locate your router and unplug it from the power source. Wait for about 30 seconds, then plug it back in. Allow a few moments for the router to restart and establish a stable connection.

Step 4: Test Network Speed and Stability

  • Open a web browser on your device and visit a website to check your network speed and stability. If the web pages load slowly or you experience frequent interruptions, there might be an issue with your network connection. Contact your internet service provider for assistance in troubleshooting network problems.

Step 5: Launch the Audible App and Test for Stability

  • Once you have ensured a stable network connection, open the Audible app and listen to an audiobook for a while. Verify if the app stops unexpectedly or if the issue has been resolved.

By ensuring a stable network connection, you can mitigate network-related issues that may be causing the Audible app to stop unexpectedly. If the problem persists, there are additional fixes to consider.

Continue reading to explore more troubleshooting steps for resolving the Audible app stopping issue.

Fix 5: Update the Operating System

Outdated operating systems can sometimes cause compatibility issues with the Audible app, resulting in unexpected app stops. To address this, follow these steps to update your device’s operating system:

Step 1: Check for System Updates

  • On Android: Go to your device’s Settings and scroll down to find “System” or “About phone.” Tap on it and look for “System updates” or a similar option. If an update is available, follow the on-screen instructions to download and install it.
  • On iOS: Open the Settings app and tap on “General.” Then, select “Software Update.” If an update is available, tap on “Download and Install” and follow the prompts to update your device’s operating system.

Step 2: Download and Install the Update

  • If a system update is available, you will see an option to download and install it. Make sure you are connected to a stable Wi-Fi network and have sufficient battery life (or plug in your device) before proceeding with the update. Follow the on-screen instructions to complete the update process.

Step 3: Restart Your Device

  • After the system update is installed, restart your device to ensure that all changes take effect properly. This helps refresh the system and ensures a clean start.

Step 4: Launch the Audible App and Test for Stability

  • Open the Audible app and use it for a while to verify if the issue of unexpected stops has been resolved. If the app functions smoothly without any interruptions, the operating system update may have resolved the compatibility issue.
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Updating your device’s operating system not only addresses compatibility concerns with the Audible app but also ensures that you have the latest security patches and system improvements.

If the Audible app still stops unexpectedly after updating the operating system, there may be other factors at play. Continue reading for additional troubleshooting steps to resolve the issue.

Fix 6: Reinstall the Audible App

If none of the previous fixes have resolved the issue of the Audible app stopping unexpectedly, reinstalling the app can be a viable solution. Follow these steps to reinstall the Audible app on your device:

Step 1: Uninstall the Audible App

  • On Android: Go to your device’s Settings, tap on “Apps” or “Applications,” and locate the Audible app in the list. Tap on it and select “Uninstall” to remove the app from your device.
  • On iOS: Press and hold the Audible app icon on your home screen until all the icons start shaking. Tap the “x” button on the Audible app icon, then confirm the deletion when prompted.

Step 2: Restart Your Device

  • After uninstalling the Audible app, restart your device. This helps clear any temporary files or settings related to the app.

Step 3: Install the Audible App

  • On Android: Open the Google Play Store, search for “Audible,” and select the official Audible app from the search results. Tap on “Install” to download and install the app on your device.
  • On iOS: Open the App Store, search for “Audible,” and select the official Audible app from the search results. Tap on “Get” and then “Install” to download and reinstall the app on your device.

Step 4: Sign in to Your Audible Account

  • Launch the reinstalled Audible app and sign in using your Audible account credentials. If you don’t have an account, you can create one within the app.

Step 5: Test the App Stability

  • Use the Audible app for a while to check if the issue of unexpected stops has been resolved. Listen to audiobooks and navigate through the app’s features to ensure that it is functioning smoothly.

Reinstalling the Audible app ensures a fresh installation and can often resolve any underlying issues that were causing the app to stop unexpectedly.

If the problem persists even after reinstalling the app, it is recommended to reach out to Audible’s customer support for further assistance. They may be able to provide specific troubleshooting steps or insights to help resolve the issue.

Fix 7: Perform a Factory Reset (Last Resort)

If none of the previous fixes have resolved the Audible app stopping issue, performing a factory reset on your device can be a last resort solution. This step will reset your device to its original factory settings, removing any software conflicts or issues that may be affecting the Audible app. However, note that a factory reset will erase all data on your device, so make sure to back up any important files or information beforehand. Here’s how you can perform a factory reset:

Step 1: Backup Your Data

  • Connect your device to a computer or use cloud storage services to back up your important files, contacts, photos, and any other data you want to save.

Step 2: Access the Reset Options

  • On Android: Go to your device’s Settings and look for “System” or “General Management.” Tap on it and find the “Reset” or “Reset Options” section.
  • On iOS: Open the Settings app, tap on “General,” and scroll down to find “Reset” or “Reset Options.”

Step 3: Perform a Factory Reset

  • On Android: Select “Factory Data Reset” or “Erase All Data.” Follow the prompts to confirm your action and initiate the reset process. The specific wording and options may vary depending on your device manufacturer and Android version.
  • On iOS: Choose “Erase All Content and Settings” or “Reset All Settings.” Enter your device passcode if prompted and confirm the reset. Note that this will erase all data on your device.

Step 4: Set up Your Device

  • After the factory reset, your device will restart and prompt you to go through the initial setup process, similar to when you first purchased it. Follow the on-screen instructions to set up your device.

Step 5: Reinstall and Test the Audible App

  • Once your device is set up, go to the app store (Google Play Store for Android or App Store for iOS) and reinstall the Audible app. Sign in to your Audible account and test the app for stability.

Performing a factory reset should be considered as a last resort when all other troubleshooting methods have failed to resolve the Audible app stopping issue. It provides a clean slate for your device and can help eliminate any persistent software conflicts. However, remember to back up your data and be prepared to reinstall all apps and restore your personal settings after the reset.

If the Audible app still experiences unexpected stops after a factory reset, it is advisable to seek professional help or consider replacing your device if it is no longer under warranty.

Fix 8: Try Using Audible Web Player

If you are still facing issues with the Audible app stopping unexpectedly, an alternative solution is to try using the Audible web player. By accessing Audible through a web browser on your device, you can bypass any app-related problems that may be causing the issue. Here’s how you can use the Audible web player:

Step 1: Open a Web Browser

  • Launch a web browser on your device. Popular options include Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Step 2: Visit the Audible Website

  • In the address bar of your web browser, type in “www.audible.com” and press Enter to navigate to the Audible website.

Step 3: Sign in to Your Audible Account

  • On the Audible homepage, click on the “Sign In” button located at the top-right corner of the screen. Enter your Audible account credentials to log in.

Step 4: Access Your Audiobooks

  • After signing in, you will have access to your Audible library. Browse through your audiobooks and select the one you want to listen to.

Step 5: Start Playing with the Web Player

  • Click on the play button next to the audiobook of your choice to start playback. The Audible web player will launch and begin playing the selected audiobook.

Step 6: Test Stability and Functionality

  • Use the Audible web player for a while to determine if the unexpected stopping issue persists. Monitor the app’s stability and functionality while listening to ensure a smooth experience.

Using the Audible web player provides an alternative method for accessing your audiobooks and bypassing any issues that may be specific to the mobile app. This solution is particularly useful if the app-related problems are device-specific.

Remember that the Audible web player requires a stable internet connection to stream audiobooks effectively. Additionally, some features available in the mobile app may not be present in the web player.

If the Audible web player also exhibits unexpected stopping issues, it is recommended to contact Audible customer support for further assistance.

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Fix 9: Contact Audible Customer Support

If you have tried all the previous fixes and the Audible app still keeps stopping unexpectedly, it may be necessary to reach out to Audible’s customer support for further assistance. Here’s how you can contact them:

Step 1: Visit the Audible Help Center

  • Open a web browser on your device and go to the Audible Help Center. You can search for it using keywords like “Audible Help Center” or “Audible customer support.”

Step 2: Browse the Help Center

  • Explore the Help Center to see if you can find any relevant articles or FAQs that address your specific issue. Audible provides a comprehensive support database that covers a wide range of topics.

Step 3: Contact Audible Support

  • If you can’t find a solution in the Help Center, look for the “Contact Us” or “Customer Support” section. Audible typically offers options such as live chat, email support, or a phone number to reach their support team.

Step 4: Provide Relevant Information

  • When contacting Audible support, be prepared to provide specific details about the issue you are experiencing. Include information such as your device model, operating system version, Audible app version, and a detailed description of the problem.

Step 5: Follow the Support Team’s Guidance

  • Once you’ve contacted Audible support, their team will guide you through the troubleshooting process. They may provide specific instructions or ask for additional information to better understand and resolve the issue.

Audible’s customer support team is knowledgeable and experienced in addressing app-related problems. They will work with you to identify the root cause of the issue and provide a solution tailored to your situation.

Preventing Tips to Avoid Audible App Stopping Issues

To prevent future occurrences of the Audible app unexpectedly stopping, it’s important to take certain measures to maintain app stability and optimise its performance. Here are some preventive tips to help you avoid such issues:

 Keep the App Updated

Regularly updating the Audible app ensures that you have the latest bug fixes, performance enhancements, and compatibility improvements. Enable automatic updates on your device or check for updates manually in the app store to ensure you are using the most recent version of the Audible app.

Maintain Sufficient Device Storage

Running out of storage space on your device can impact the performance of the Audible app. Regularly monitor your device’s storage and free up space by deleting unused apps, removing unnecessary files, or transferring media to external storage. Aim to have ample free space for the app to function smoothly.

Clear App Cache and Data Periodically

Over time, app cache and data can accumulate and become corrupted, leading to stability issues. Clearing the Audible app cache and data periodically can help prevent unexpected stops. Follow the steps mentioned earlier in this article to clear the app cache and data on your specific device.

Avoid Running Multiple Resource-Intensive Apps Simultaneously

Running multiple resource-intensive apps in the background can strain your device’s performance and potentially cause conflicts with the Audible app. Avoid opening too many apps or running demanding processes while using Audible. Close unnecessary apps or background processes to ensure optimal performance.

Maintain a Stable Network Connection

A stable network connection is crucial for uninterrupted playback on the Audible app. Ensure that you have a reliable internet connection, whether using Wi-Fi or mobile data. Avoid areas with weak signals or intermittent connectivity that could disrupt your listening experience.

Restart Your Device Regularly

Restarting your device periodically can help clear temporary files, refresh system processes, and improve overall performance. Restarting can also resolve minor software glitches that may be causing the Audible app to stop unexpectedly. Consider restarting your device at least once a week to maintain optimal functionality.

Keep Your Device’s Operating System Up to Date

Keeping your device’s operating system up to date is essential for app compatibility and performance. Install system updates promptly as they often include bug fixes and security patches. Regularly check for system updates in your device settings and follow the instructions to update your operating system.

 Report and Seek Assistance for Persistent Issues

If you experience persistent issues with the Audible app despite following preventive measures, it is important to report the problem to Audible’s customer support. Provide detailed information about the issue, including device model, operating system version, and any relevant error messages. Their support team can provide personalised assistance and investigate further if needed.

By implementing these preventive measures, you can minimise the chances of encountering unexpected stops or disruptions while using the Audible app. Remember to stay proactive in maintaining your device, keeping the app updated, and addressing any potential issues promptly to ensure a smooth and enjoyable listening experience.

Conclusion

The Audible app stopping unexpectedly can be frustrating, but with the provided troubleshooting steps and preventive measures, you can enjoy uninterrupted audiobook listening. Update the app regularly, clear cache and data, check for conflicting apps, maintain a stable network connection, and consider contacting Audible support if needed. By following these recommendations, you can overcome the app-related issues and have a seamless experience with Audible. Stay proactive, keep your device optimized, and enjoy the world of audiobooks at your fingertips. Happy listening!

FAQs

Q1: Why does the Audible app keep stopping unexpectedly?

Possible reasons include outdated app version, insufficient device storage, corrupted app data, and conflicting apps.

Q2: How can I update the Audible app?

Open the app store (Google Play Store or App Store), search for Audible, and tap update.

Q3: What should I do if my device has low storage?

Delete unused apps or files to free up space and ensure smooth app performance.

Q4: How do I clear the Audible app cache and data?

Go to device settings, find Audible in the apps list, and clear cache and data.

Q5: What can I do about conflicting apps?

Close background apps or uninstall recently installed apps that may be causing conflicts.

Q6: How can I troubleshoot network connectivity issues?

Check Wi-Fi or mobile data connection, switch networks, or restart your router if needed.

Q7: Why is updating the operating system important?

Outdated operating systems can cause compatibility issues, updating helps resolve them.

Q8: What if none of the fixes work?

Contact Audible customer support for personalised assistance and further troubleshooting.

Q9: How can I prevent future app stopping issues?

Keep the app updated, maintain sufficient device storage, clear cache periodically, and ensure a stable network connection.

Q10: Should I consider a factory reset as a last resort?

Factory reset should be the last option if other fixes fail, as it erases all data.

Remember, these FAQs provide general guidance, and individual cases may vary. For detailed support, contact Audible customer support.

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